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Office Administration > Test 1 > Flashcards

Test 1 Flashcards

1
Q

define management

A

process of working with and through people to combine people, supplies, money, methods, machines, and morale with the purpose of completing the organization’s goals

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2
Q

founder of scientific management

A

Frederick Taylor

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3
Q

two purposes of scientific management

A
  1. Improve workers’ output

2. improve efficiency of management

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4
Q

coined “time study”

A

Frederick Taylor

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5
Q

bureaucracy

A

Max Webber

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6
Q

focused on the organizational functions, rather than specific job fuctions

A

total entity management

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7
Q

father of management

A

Henri Fayol

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8
Q

positives of scientific management

A

Drastically cut manufacturing costs and wages increased

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9
Q

developed the first comprehensive theory of management with planning, organizing, and controlling

A

Henri Fayol

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10
Q

what resulted from a failure of organizations’ inhumane manner in the scientific management model

A

Human Relations Approach

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11
Q

the Human Relations Approach resulted in an emphasis on… (3)

A
  1. acknowledging employees’ emotional needs
  2. explaining decisions
  3. showing appreciation
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12
Q

focused on emphasis on employees, not the entire organization

A

Elton Mayo

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13
Q

findings of Elton Mayo

A

consideration was a higher influence than the environement

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14
Q

developed theory X and theory Y

A

Douglas McGregor

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15
Q

negative view - employees are lazy, untrustworthy, and incapable of assuming responsibility

A

Theory X

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16
Q

positive view - employees are trustworthy and capable of assuming responsibility having high levels of emotion

A

Theory Y

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17
Q

uses engineering and math skills to solve complex decision-making problems

A

Management Science School

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18
Q

developed Theory Z

A

William Ouchi

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19
Q

Theory Z (5)

A
  1. lifetime employment
  2. hired for specific skills
  3. consensus approach for decision making
  4. built on trust and loyalty
  5. managers are concerned for employees
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20
Q

standing plans

A

rules, policies, procedures

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21
Q

single-use plans

A

budget, project

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22
Q

implemented plans

A

significantly reduces errors

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23
Q

plans allow the organization to be…

A

highly responsive to change

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24
Q

strategic planning process

A

SWOT Analysis

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25
Q

organization is…

A

what allows a manager to get “things done”

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26
Q

Four Facets of Organization

A
  1. Choose resources and steps to complete objectives
  2. Organize resources and prioritize the steps in a formal structure
  3. Assign responsibility to follow through
  4. delegate authority to complete assignments
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27
Q

delegation in organization

A

assigning responsibility and authority

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28
Q

authority in organization

A

right to make decisions, issue orders, and use resources

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29
Q

responsibility in organization

A

obligation to reach objectives by completing the task

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30
Q

accountability in organization

A

employee will be evaluated based on the outcome of the completed tasks

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31
Q

what should be delegated in organization?

A

all tasks in which you do not have to be personally involved. check with boss before delegating

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32
Q

who do you delegate

A

your understudy

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33
Q

centralized authority

A

related duties under one plan

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34
Q

advantages of centralized authority

A

uniform procedures, fewer risks, less duplication

35
Q

centralized authority companies

A

Microsoft, Equifax, McDonalds

36
Q

decentralized authority

A

power and decision making are at the lowest feasible levels of the organization

37
Q

advantages of decentralized authority

A

faster customer service and more responsive to customer’s complaints and concerns

38
Q

decentralized authority companies

A

Google, e-Bay, Johnson&Johnson, Subway

39
Q

centralized or decentralized - company has many written documents

A

centralized

40
Q

centralized or decentralized - diversified companies

A

decentralized

41
Q

centralized or decentralized - standard company

A

centralized

42
Q

centralized or decentralized - high quality personnel

A

decentralized

43
Q

used to help centralization when employees are physically separated

A

enterprise-wide system

44
Q

two terms related to controlling

A

effectiveness and efficiency

45
Q

completing the correct priorities

A

effectiveness

46
Q

completing the right tasks in a reasonable, timely manner

A

efficiency

47
Q

four steps of the controlling process

A
  1. setting performance standards
  2. measuring actual performance
  3. comparing actual performance with standards and analyzing deviation
  4. responding to deviations by taking corrective action when necessary
48
Q

definition of planning

A

choose objectives and then actions to complete the objective

49
Q

objectives of planning

A
  1. what to do
  2. how to do it
  3. when to do it
50
Q

effective strategic plan

A

seeks input from all employees and all departments

51
Q

three steps of the strategic planning process

A
  1. define the organization’s mission
  2. set objectives
  3. develop strategies to operate sucessfully
52
Q

Principle 1 definition

A

the objectives of an organization and all of its divisions must be clearly defined and understood by all employees

53
Q

Principle 2

A

accept responsibility

54
Q

Principle 4 definition

A

utilize specialization - dividing work into specialized tasks

55
Q

benefits of principle 4

A

more production and efficient

56
Q

principle 6 definition

A

unity of command - report to only one authority

57
Q

benefits of principle 6

A

avoids conflicting instructions and overwork

58
Q

principle 6 lack

A

employee frustration, dissatisfaction, and low morale

59
Q

principle 7 defined

A

span of control - number of people under your authority

60
Q

influences of principle 7

A

supervisor’s jobs and supervisor’s/subordinates’ capabilities

61
Q

larger span of control

A

TQM

62
Q

top level management activities

A

long-range decision making that sets the tone and vision for the future in terms of new products, new markets. etc.

63
Q

top level management information needed

A

concise synopsis of interrelated, departmental efficiencies; on-demand reports requested for immediate use

64
Q

middle level management activities

A

intermediate-range tactical decision-making that implements the strategies that have been determined by top management

65
Q

middle level management information needed

A

summary reports/graphs that show trends and exceptions to norms as related to resource usage spread over a monthly basis

66
Q

supervisory level management activities

A

short-range operational decision-making that ensures that specific jobs are performed which meet the objectives of the organization

67
Q

supervisory level management information needed

A

detailed, routine information needed to make immediate short-term decisions on a daily basis

68
Q

management function of motivating individuals and influencing group activities to accomplish objectives

A

leading

69
Q

For a manager to lead effectively, he or she must…(3)

A
  1. possess personal qualities
  2. a leadership style
  3. power combined with the abilities to communicate well
70
Q

controlling definition

A

management function of devising ways and means of ensuring that planned performance throughout the process is actually achieved

71
Q

contains a collection of items in book form that documents and chronicles the accomplishments that can give your career a boost

A

Portfolio

72
Q

group that consists of employees who feel energized, recognized, appreciated, and encouraged to do their best

A

Bright Eye

73
Q

group that consists of employees who work against the organization and go out of their way to seek out and find flaws

A

Beady Eye

74
Q

group that consists of employees who have a lack of spirit and vitality

A

Glazed Eye

75
Q

invisible driving force that reflects the collective values and behaviors of those associated with the organization*

A

Corporate Culture

76
Q

Five fundamental principles with ethics

A
  1. Purpose
  2. Pride
  3. Patience
  4. Persistence
  5. Perspective
77
Q

use of information unavailable to the public

A

insider trading

78
Q

moral guidelines involving right versus wrong

A

ethics

79
Q

what people think of the way you do business and how they assess your character as a businessperson

A

reputation

80
Q

big four information technologies

A
  1. computer networks
  2. image processing
  3. data storage
  4. artificial intelligence
81
Q

consists of capturing, storing, analyzing, displaying, printing, manipulating images, allows users to convert paper documents into electronic images

A

image processing

82
Q

two skills to handle the many changes

A

flexibility and foresight

83
Q

strategies for a winning culture (6)

A
  1. hire winners
  2. engage their spirit
  3. coach for success
  4. focus on deliverables
  5. clear their path
  6. commit to renewal
84
Q

does the 4th amendment protect at non-government work?

A

no

Office Administration (3 decks)

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