Test 1

Question 1

What’re the competitive dimensions

Answer 1

Price
Quality
Delivery speed
Reliability
Coping with demand changes
Flexibility

Question 2

Forming a strategy

Answer 2

Define strategy
Translate the strategy to initiatives
Major focus points

Question 3

Value stream

Answer 3

Process of creating, producing and delivering a good to the market

Question 4

Characteristics of a core competency

Answer 4

Provide access to a wide variety of markets
Increased perceived benefits
Hard to imitate

Question 5

Phase 0

Answer 5

Planning (mission statement)

Question 6

Phase 1

Answer 6

Concept development (target market identified)

Question 7

Phase 2

Answer 7

System level design (product architecture)

Question 8

Phase 3

Answer 8

Detail design (geometry materials)

Question 9

Phase 4

Answer 9

Testing and refinement (multiple versions tested)

Question 10

Phase 5

Answer 10

Production ramp up

Question 11

Quality function deployment

Answer 11

Using research to listen to the customers and come up with customer requirements

Question 12

House of quality

Answer 12

Transforming customer requirements into operating or engineering goals

Question 13

Value analysis

Answer 13

Focuses on the functions rather than methods of producing, purpose is to simplify project

Question 14

Customer variability

Answer 14

Arrival
Request
Capability
Effort
Subjective preference

Question 15

What goes into the service package

Answer 15

Supporting facility
Facilitating goods
Information
Explicit service
Implicit service

Question 16

What does operations and supply chain management involve

Answer 16

Product design
Purchasing
Manufacturing
Service operations
Logistics
Distributions

Question 17

Define operations

Answer 17

Manufacturing and service processes by a firm used to transform resources into products

Question 18

Define supply chain

Answer 18

Processes that move information and material to and from the firm

Question 19

OSCM processes is defined by

Answer 19

Planning
Sourcing
Making
Delivering
Returning

Question 20

Determining fit

Answer 20

Service experience fit
Operations fit
Financial impact