Test 1

Question 1

What is Organizational Behavior?

Answer 1

Investigates what people do in an organization and how their behavior affects the organization’s performance.

Question 2

Organizational mechanisms of the integrative model of OB

Answer 2

• Organizational Culture

- Organizational Structure

Question 3

Group Mechanisms of the integrative model of OB

Answer 3

• Leadership: styles & behaviors
• Leadership: power & negotiation
• Teams: Processes & communication
• Teams: Characteristics & diversity

Question 4

Individual characteristics of the integrative model of OB

Answer 4

• Ability

- Personality & cultural values

Question 5

Individual mechanisms of the integrative model of OB

Answer 5

• Job satisfaction
• Stress
• Motivation
• Trust, Justice, & Ethics
• Learning & Decision Making

Question 6

Individual outcomes of the integrative model of OB

Answer 6

• Job Performance

- Organizational Commitment

Question 7

Contingency Factors of OB

Answer 7

• Economic Pressure
• Globalization
• Workforce Diversity
• Increasing Pressure for Flexibility and Innovation

Question 8

Manager’s Roles

Answer 8

• Interpersonal Role
• Informational Role
• Decisional Role

Question 9

The importance of Interpersonal Skills

Answer 9

There must be a balance between Technical Skills and People skills

Question 10

Job Performance

Answer 10

The value of employee behaviors that contribute either positively or negatively to organizational performance

Question 11

Dimensions of Job Performance

Answer 11

• Routine
• Adaptive
• Creative

Question 12

Routine

Answer 12

Normal and Predictable jobs

Question 13

Adaptive

Answer 13

Difficult-to-predict jobs

Question 14

Creative

Answer 14

Developing new ideas, products/services

Question 15

Job Analysis

Answer 15

Identifying specific job performance behaviors

Question 16

Purpose of Job Analysis

Answer 16

To help managers evaluate employee’s job performance

Question 17

Process of Job Analysis

Answer 17

1. List all of the employee’s activities
2. Rate each activity in terms of importance and frequency
3. Select the activities that got the highest scores

Question 18

Organizational Citizenship Behavior (OCB)

Answer 18

Going above and beyond the call of duty or job requirements to improve the organization’s performance

Question 19

Importance of OCB

Answer 19

• Supervisors may not view OCB as optional

- Especially important during organizational crisis

Question 20

Counterproductive Behavior

Answer 20

Employee behaviors that intentionally hurt or erode organizational performance

Question 21

Examples of Counterproductive Behavior

Answer 21

• Damaging the organization’s assets or products
• Reduction in work outputs
• Gossiping
• Hostile and aggressive verbal or physical actions towards other employees

Question 22

Management by Objectives (MBO)

Answer 22

A performance evaluation system that evaluates employees based on whether or not they have met pre-established goals

Characteristics of Goals: Specific and Measurable

Question 23

Process of MBO

Answer 23

1. Employee and manager agree on objectives, methods, and deadlines
2. Manager evaluates employee based on whether or not objectives have been met

Question 24

Behaviorally Anchored Rating Scales (BARS)

Answer 24

• Asses performance by directly assessing job performance behaviors
• Can explain why objective was missed

Question 25

360 Degree Feedback

Answer 25

Everyone who has job-related relationship with an employee participate in evaluation of the employee’s performance

Question 26

Forced Ranking Systems

Answer 26

Managers rank employees into one of the three categories: “Top 20”. “The Vital 70”, “Bottom 10”

-Can reduce central tendency bias

Question 27

Types of Compensation

Answer 27

1. Seniority based Compensation
2. Competency based compensation
3. Performance based compensation