Test 1 Flashcards
What is Organizational Behavior?
Investigates what people do in an organization and how their behavior affects the organization’s performance.
Organizational mechanisms of the integrative model of OB
- Organizational Culture
- Organizational Structure
Group Mechanisms of the integrative model of OB
- Leadership: styles & behaviors
- Leadership: power & negotiation
- Teams: Processes & communication
- Teams: Characteristics & diversity
Individual characteristics of the integrative model of OB
- Ability
- Personality & cultural values
Individual mechanisms of the integrative model of OB
- Job satisfaction
- Stress
- Motivation
- Trust, Justice, & Ethics
- Learning & Decision Making
Individual outcomes of the integrative model of OB
- Job Performance
- Organizational Commitment
Contingency Factors of OB
- Economic Pressure
- Globalization
- Workforce Diversity
- Increasing Pressure for Flexibility and Innovation
Manager’s Roles
- Interpersonal Role
- Informational Role
- Decisional Role
The importance of Interpersonal Skills
There must be a balance between Technical Skills and People skills
Job Performance
The value of employee behaviors that contribute either positively or negatively to organizational performance
Dimensions of Job Performance
- Routine
- Adaptive
- Creative
Routine
Normal and Predictable jobs
Adaptive
Difficult-to-predict jobs
Creative
Developing new ideas, products/services
Job Analysis
Identifying specific job performance behaviors
Purpose of Job Analysis
To help managers evaluate employee’s job performance
Process of Job Analysis
- List all of the employee’s activities
- Rate each activity in terms of importance and frequency
- Select the activities that got the highest scores
Organizational Citizenship Behavior (OCB)
Going above and beyond the call of duty or job requirements to improve the organization’s performance
Importance of OCB
- Supervisors may not view OCB as optional
- Especially important during organizational crisis
Counterproductive Behavior
Employee behaviors that intentionally hurt or erode organizational performance
Examples of Counterproductive Behavior
- Damaging the organization’s assets or products
- Reduction in work outputs
- Gossiping
- Hostile and aggressive verbal or physical actions towards other employees
Management by Objectives (MBO)
A performance evaluation system that evaluates employees based on whether or not they have met pre-established goals
Characteristics of Goals: Specific and Measurable
Process of MBO
- Employee and manager agree on objectives, methods, and deadlines
- Manager evaluates employee based on whether or not objectives have been met
Behaviorally Anchored Rating Scales (BARS)
- Asses performance by directly assessing job performance behaviors
- Can explain why objective was missed
