Test 1 Flashcards
What is the traditional view of an organizational structure?
Hierarchical and bureaucratic
What is the new view of the organizational structure?
Systems thinking, sharing authority, teamwork
What are policies?
Written descriptions of the organizations position on a topic. Generically what we do.
What are procedures?
How we do it. How we incorporate policies and how do we fulfill them.
What are the levels of management?
Supervisory, Middle, Executive
What is supervisory management?
supervise small groups or teams (2-10).
May perform hands on functions
Direct daily work, schedules, quality and productivity.
Report to middle manager and assist manager.
What is middle management?
Facilitates work of supervisors, work-staff and executives.
Develops, implements and revises policies and procedures.
Execute organization plans
Provide operational information.
What are the two levels of executive management?
Executive managers and governance.
What is executive management?
Set organizations future direction Oversee departments Work with community leaders Fulfill the mission Lead quality and compliance
What is a mission?
A description of the general purpose of an organization. Who are we, what do we stand for.
What is a vision?
Short description of the organizations ideal future state.
What are values?
Ways to support the behavior we have identified in the mission and vision.
What are human resources?
The employees. The most important aspect in a health care organization.
What are three key functions of leadership?
Authority, Responsibility, Accountability
What are four steps of a functional team?
Forming, Storming, Norming, Performing
What is Forming?
Team members first come together. They may not know their positions in the group.
What is Storming?
Individual team members examine their role within the group.
What is Norming?
Each team member comes to understand his or her role.
What is performing?
The team can be productive and work successfully on the team goals.
What are team norms?
Rules that govern behavior.
What is revenue?
Money that will be paid to the organization or income that will be earned.
What are expenses?
Money that will be spent by an organization.
What are fixed costs?
Costs that remain the same regardless of how much work is done (Rent, manager’s salary).
What are variable costs?
Costs that change (Employee salaries, materials).
What is capital budget?
Items the organization will purchase whose value extends beyond one year.
