Test 1

Question 1

What is the traditional view of an organizational structure?

Answer 1

Hierarchical and bureaucratic

Question 2

What is the new view of the organizational structure?

Answer 2

Systems thinking, sharing authority, teamwork

Question 3

What are policies?

Answer 3

Written descriptions of the organizations position on a topic. Generically what we do.

Question 4

What are procedures?

Answer 4

How we do it. How we incorporate policies and how do we fulfill them.

Question 5

What are the levels of management?

Answer 5

Supervisory, Middle, Executive

Question 6

What is supervisory management?

Answer 6

supervise small groups or teams (2-10).
May perform hands on functions
Direct daily work, schedules, quality and productivity.
Report to middle manager and assist manager.

Question 7

What is middle management?

Answer 7

Facilitates work of supervisors, work-staff and executives.
Develops, implements and revises policies and procedures.
Execute organization plans
Provide operational information.

Question 8

What are the two levels of executive management?

Answer 8

Executive managers and governance.

Question 9

What is executive management?

Answer 9

Set organizations future direction
Oversee departments
Work with community leaders
Fulfill the mission
Lead quality and compliance

Question 10

What is a mission?

Answer 10

A description of the general purpose of an organization. Who are we, what do we stand for.

Question 11

What is a vision?

Answer 11

Short description of the organizations ideal future state.

Question 12

What are values?

Answer 12

Ways to support the behavior we have identified in the mission and vision.

Question 13

What are human resources?

Answer 13

The employees. The most important aspect in a health care organization.

Question 14

What are three key functions of leadership?

Answer 14

Authority, Responsibility, Accountability

Question 15

What are four steps of a functional team?

Answer 15

Forming, Storming, Norming, Performing

Question 16

What is Forming?

Answer 16

Team members first come together. They may not know their positions in the group.

Question 17

What is Storming?

Answer 17

Individual team members examine their role within the group.

Question 18

What is Norming?

Answer 18

Each team member comes to understand his or her role.

Question 19

What is performing?

Answer 19

The team can be productive and work successfully on the team goals.

Question 20

What are team norms?

Answer 20

Rules that govern behavior.

Question 21

What is revenue?

Answer 21

Money that will be paid to the organization or income that will be earned.

Question 22

What are expenses?

Answer 22

Money that will be spent by an organization.

Question 23

What are fixed costs?

Answer 23

Costs that remain the same regardless of how much work is done (Rent, manager’s salary).

Question 24

What are variable costs?

Answer 24

Costs that change (Employee salaries, materials).

Question 25

What is capital budget?

Answer 25

Items the organization will purchase whose value extends beyond one year.