Test 1

Question 1

What is the purpose of case management?

Answer 1

To improve the quality of life for you client

Question 2

Person-first language/how to refer to clients?

Answer 2

Use the person’s name instead of any word to describe them

Question 3

Individualized Plans with PIE Focus?

Answer 3

Plans constructed specifically for that person and not a cookie-cutter approach to supply services

Question 4

Case Management Tasks?

Answer 4

Assessment, Planning, Linking, Monitoring, Advocacy

Question 5

Assessment?

Answer 5

Foundation for understanding the problem and information and guiding the treatment and services

Question 6

Planning?

Answer 6

Show incremental steps toward improvement and expected outcomes

Question 7

Linking?

Answer 7

Connecting clients to people or agencies where they will receive the help or service they need

Question 8

Monitoring?

Answer 8

Responsibility to monitor the services given to your client.

Question 9

Advocacy?

Answer 9

Nearly everything you do in your relation to your client is a form of advocacy

Question 10

Components of assessments?

Answer 10

1. The initial problem and the background to that problem
2. The person’s current situation
3. The person’s background in areas such as education, relationships, work history, legal history
4. What the person needs to make life more stable and to resolve the current problem
5. The strengths, including those the person brings to the problem and those in the person’s environment that would be useful in resolving the situation
6. Observations about how well the person functions cognitively and any seeming mental problems you have noted
7. Recommendations for a service or treatment plan with the person

Question 11

Purpose of Assessment

Answer 11

Seeking to understand the extent to which the person understands the origin of their problems

Question 12

Knowledge for Case Management

Answer 12

1. individual and family dynamics
2. the relationship between and among social, psychological, physiological, psychological, and economic factors
3. The focus and policies of your agencies
4. State and federal law and regulations that affect your agency’s delivery of service
5. The vast array of community services and resources where you practice

Question 13

Skills for case management

Answer 13

1. Work effectively with people to promote their growth
2. Work collaboratively with people of various professions, paraprofessionals, the public, and clients and their families
3. Identify what you client needs
4. Keep accurate and well-organized records
5. allow the client to take leadership in planning services
6. Develop creative resources within your community to meet client needs

Question 14

Guidelines for case management

Answer 14

1. Plan Ahead
2. Be accountable
3. Be optimistic
4. Involve your clients
5. Go where your clients are
6. Promote independence
7. Develop a large number of resources

Question 15

Case Management Process

Answer 15

Study the fuck out of page 18

Question 16

6 Core Values

Answer 16

Service, social justice, dignity, and worth of a person, importance of human relationships, integrity, competence

Question 17

6 Ethical Responsibilities

Answer 17

1. Ethical responsibility to Clients,
2. Colleagues Don’t violate them,
3. Responsibility in practice settings places where we practice social work,
4. Responsibility to the profession and practice the code of ethics and hold yourself and others to the standards of the code of ethics,
5. Be a professional means being professional as an individual and representing the profession I work in,
6. Ethical responsibilities to the broader society means create a good reputation and actively participate in social justice
7. Morals Once a client always a client

Question 18

Dual Relationships

Answer 18

Occurs when you and a person to whom you are giving services have more than one relationship

Question 19

Boundaries

Answer 19

Invisible barriers that separate various roles and limit the type of interaction expected and considered ethically appropriate for each role

Question 20

Right to participate in planning

Answer 20

Working with the client to find a solution, not just you telling them what to do

Question 21

Right to self determination

Answer 21

People have the right to test the waters, and to learn they are not as ready as they thought. Client’s have the right to choose

Question 22

Informed Consent

Answer 22

When an individual is informed and consents to treatment

Question 23

Right to confidentiality/privacy

Answer 23

Keeping the client’s information private unless they choose to have it released

Question 24

Release of information form/Waiver

Answer 24

A form signed by the client that states who the information is being released to and must be time limited

Question 25

Mandated Reporter

Answer 25

If the client is harming themselves or others a mandated reporter is required by law to report it to the proper institution

Question 26

Harm to self/others

Answer 26

If the client is harming themselves or others a breach of information is required to protect the client and others who may be involved

Question 27

Subpoena

Answer 27

Legal form requiring you to divulge information in a court of law

Question 28

Warmth

Answer 28

Showing warmth by being friendly, nonjudgemental, and receptive

Question 29

Genuineness

Answer 29

Be yourself don’t put on a show for the client be yourself so you can work with the client effectively

Question 30

Empathy

Answer 30

Putting yourself in the client’s shoes and attempting to understand what they are going through

Question 31

Respect

Answer 31

Social workers respect the inherent dignity and worth of the person

Question 32

Transference

Answer 32

Collection of feelings and attitudes the client holds about you.

Question 33

Note-Taking

Answer 33

It is good to take notes but let the client know in advance to minimize the distraction or discomfort and explain why

Question 34

Tasks of the first interview

Answer 34

1. Do they have questions 2. Do you and the client have a mutual understanding of the problem 3. What are the client’s expectations

Question 35

What is a social history

Answer 35

1. A description and history of the presenting problem 2. Background information about the person’s life, including background related to the presenting problem 3. The workers impressions and recommendations

Question 36

Layout of a social history

Answer 36

Study page 298

Question 37

Common Errors

Answer 37

1. People don’t admit things unless they’re forced 2. Don’t state things as a fact unless you are a million percent sure 3. Don’t recommend anything without saying what it’s for 4. leaving gaps in the history

Question 38

Thoughts about home visits

Answer 38

Case worker can get an insight on what the client’s setting and how they function. however, there can be more distractions and harder to keep confidentiality if someone were to see you with the client.