Test 1 Flashcards
What is the purpose of case management?
To improve the quality of life for you client
Person-first language/how to refer to clients?
Use the person’s name instead of any word to describe them
Individualized Plans with PIE Focus?
Plans constructed specifically for that person and not a cookie-cutter approach to supply services
Case Management Tasks?
Assessment, Planning, Linking, Monitoring, Advocacy
Assessment?
Foundation for understanding the problem and information and guiding the treatment and services
Planning?
Show incremental steps toward improvement and expected outcomes
Linking?
Connecting clients to people or agencies where they will receive the help or service they need
Monitoring?
Responsibility to monitor the services given to your client.
Advocacy?
Nearly everything you do in your relation to your client is a form of advocacy
Components of assessments?
- The initial problem and the background to that problem
- The person’s current situation
- The person’s background in areas such as education, relationships, work history, legal history
- What the person needs to make life more stable and to resolve the current problem
- The strengths, including those the person brings to the problem and those in the person’s environment that would be useful in resolving the situation
- Observations about how well the person functions cognitively and any seeming mental problems you have noted
- Recommendations for a service or treatment plan with the person
Purpose of Assessment
Seeking to understand the extent to which the person understands the origin of their problems
Knowledge for Case Management
- individual and family dynamics
- the relationship between and among social, psychological, physiological, psychological, and economic factors
- The focus and policies of your agencies
- State and federal law and regulations that affect your agency’s delivery of service
- The vast array of community services and resources where you practice
Skills for case management
- Work effectively with people to promote their growth
- Work collaboratively with people of various professions, paraprofessionals, the public, and clients and their families
- Identify what you client needs
- Keep accurate and well-organized records
- allow the client to take leadership in planning services
- Develop creative resources within your community to meet client needs
Guidelines for case management
- Plan Ahead
- Be accountable
- Be optimistic
- Involve your clients
- Go where your clients are
- Promote independence
- Develop a large number of resources
Case Management Process
Study the fuck out of page 18
6 Core Values
Service, social justice, dignity, and worth of a person, importance of human relationships, integrity, competence
6 Ethical Responsibilities
- Ethical responsibility to Clients,
- Colleagues Don’t violate them,
- Responsibility in practice settings places where we practice social work,
- Responsibility to the profession and practice the code of ethics and hold yourself and others to the standards of the code of ethics,
- Be a professional means being professional as an individual and representing the profession I work in,
- Ethical responsibilities to the broader society means create a good reputation and actively participate in social justice
- Morals Once a client always a client
Dual Relationships
Occurs when you and a person to whom you are giving services have more than one relationship
Boundaries
Invisible barriers that separate various roles and limit the type of interaction expected and considered ethically appropriate for each role
Right to participate in planning
Working with the client to find a solution, not just you telling them what to do
Right to self determination
People have the right to test the waters, and to learn they are not as ready as they thought. Client’s have the right to choose
Informed Consent
When an individual is informed and consents to treatment
Right to confidentiality/privacy
Keeping the client’s information private unless they choose to have it released
Release of information form/Waiver
A form signed by the client that states who the information is being released to and must be time limited
Mandated Reporter
If the client is harming themselves or others a mandated reporter is required by law to report it to the proper institution
Harm to self/others
If the client is harming themselves or others a breach of information is required to protect the client and others who may be involved
Subpoena
Legal form requiring you to divulge information in a court of law
Warmth
Showing warmth by being friendly, nonjudgemental, and receptive
Genuineness
Be yourself don’t put on a show for the client be yourself so you can work with the client effectively
Empathy
Putting yourself in the client’s shoes and attempting to understand what they are going through
Respect
Social workers respect the inherent dignity and worth of the person
Transference
Collection of feelings and attitudes the client holds about you.
Note-Taking
It is good to take notes but let the client know in advance to minimize the distraction or discomfort and explain why
Tasks of the first interview
- Do they have questions 2. Do you and the client have a mutual understanding of the problem 3. What are the client’s expectations
What is a social history
- A description and history of the presenting problem 2. Background information about the person’s life, including background related to the presenting problem 3. The workers impressions and recommendations
Layout of a social history
Study page 298
Common Errors
- People don’t admit things unless they’re forced 2. Don’t state things as a fact unless you are a million percent sure 3. Don’t recommend anything without saying what it’s for 4. leaving gaps in the history
Thoughts about home visits
Case worker can get an insight on what the client’s setting and how they function. however, there can be more distractions and harder to keep confidentiality if someone were to see you with the client.
