Terms and Knowledge Flashcards
Which of these do you DO in a change-of-shift report
- Review all biographical information already available in written form
- Review all routine care procedures or tasks
- Describe objective measurements or observations about patient’s condition and response to health problem, emphasize recent changes
- Share significant information about family members as it relates to patient’s problems
- Force oncoming staff to guess what to do first
- Describe detailed content only if staff members ask for clarification
- Describe objective measurements or observations about patient’s condition and response to health problem emphasize recent changes
- Share significant information about family members as it relates to patient’s problems
- Describe detailed content only if staff members ask for clarification
Which of these do you DO during a change-of-shift report:
- Identify patient’s nursing diagnoses/health care problems and related causes
- Describe results as “good” or “poor”
- Make assumptions about relationships among family members
- Evaluate results of nursing or medical care measures
- Describe instructions given in teaching plan and patient’s response
- Relay significant changes to staff in the way therapies are to be given
- Identify patient’s nursing diagnoses/health care problems and related causes
- Evaluate results of nursing or medical care measures
- Describe instructions given in teaching plan and patient’s response
- Relay significant changes to staff in the way therapies are to be given
Evidence-based knowledge
knowledge based on research or clinical expertise
Critical Thinking Skills
Interpretation Analysis Inference Evaluation Self-regulation
Concepts for a Critical Thinker
Truth seeking Open-mindedness Analyticity Systematicity Self-confidence Inquisitiveness Maturity
Levels of Critical Thinking
Level 1- Basic
Level 2- Complex
Level 3- Commitment
At this critical thinking level:
Answers to complex problems are either right or wrong
A learner trusts that experts have the right answer for every problem
Thinking is concrete and based on a set of rules or principles
Basic
At this critical thinking level:
Thinkers begin to separate themselves from experts
Thinkers analyze and examine choices more independently
Each solution has benefits and risks that are weighed
Complex
At this critical thinking level:
A person anticipates when to make choices without assistance
A person accepts accountability for decisions made
Action chose based on available alternatives
Commitment
Steps to the Scientific Method
Identify Problem Collect Data Formulate Question/Hypothesis Test Question/Hypothesis Evaluate Results
Obtaining information and using it plus what you already know to find a solution when a problem arises. Also involves evaluating the solution to ensure it is effective
Problem solving
A product of critical thinking that focuses on problem resolution.
Decision Making
Critical Thinking Competencies
Scientific method Problem solving Decision making Diagnostic reasoning and inference Critical decision making Nursing process as a competency
Critical thinking competencies Specific to Nursing
Diagnostic reasoning and inference
Clinical decision making (Nursing diagnosis)
Nursing process as a competency
The analytical process for determining a patient’s health problems; begins once you receive information about a patent in a clinical situation.
Diagnostic reasoning
Nursing diagnosis
A problem-solving activity that focuses on defining a problem and selecting an appropriate action. A nurse identifies a patient’s problem and selects a nursing intervention.
Clinical decision making
Nursing intervention
The process of drawing conclusions from related pieces of evidence and previous experience with evidence.
Inference
Assessment
Attitudes for Critical Thinking
Confidence Independence Fairness Responsibility Risk taking Discipline Perseverance Creativity Curiosity Integrity Humility
Intellectual Standards of Critical Thinking
Clear Precise Specific Accurate Relevant Plausible Consistent Logical Deep Broad Complete Significant Adequate Fair
Learn how to introduce yourself to a patient
Speak with conviction when you begin a treatment or procedure
Do not lead a patient to think you are unable to perform safe care
Always be well prepared before performing activity
Encourage a patient to ask questions
Confidence
Read nursing literature, especially when there are different views
Talk with other nurses
Share ideas about nursing interventions
Thinking Independently
Listen to both sides of a discussion
Assume care of patients with openness and desire to meet needs
Fairness
Ask for help if you are uncertain
Refer to a policy or procedure manual
Report problems immediately
Follow standards of practice
Responsibility and Authority
Question wrong health care orders
Recommend alternative approaches to care
Risk Taking
Be thorough in whatever you do
Use known scientific and practice-based criteria
Manage time effectively
Discipline
Be cautious of an easy answer
Clarify information, or talk to patient directly
Look for patterns and find a solution
Perseverance
Look for different approaches
Creativity
Always ask why
Explore and learn more about the patient
Curiosity
Recognize when your opinions conflict with the patient’s
Review your position
Decide how to reach an outcome to satisfy everyone
Do not compromise nursing standards or honesty
Integrity
Recognize when you need more information
Ask for orientation of new areas
Ask other nurses for assistance
Humility
Developing critical thinking skills
Reflective Journaling (used to recall situations) Meeting with Colleagues (draw from others experiences) Concept Mapping (or care planning)
Judgement that includes critical and reflective thinking and action and application of scientific and practical knowledge
Clinical decision making
The thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups.
Culture
A shared identity related to social and cultural heritage such as values, language, geographical space, and racial characteristics
Ethnicity
An insider/native perspective of any intercultural encounter
Emic worldview
An outsider perspective in any intercultural incounter
Etic worldview
Socialization into one’s primary culture as a child
Enculturation
When members of an ethnocultural community are absorbed into another community and lose their unique characteristics such as language, customs, and ethnicity.
Assimilation
A comparative study of cultures to understand similarities and differences across human groups.
Transcultural nursing
Care that fits the person’s life patterns, values, and set of meanings.
Culturally congruent care
Process of acquiring specific knowledge, skills, and attitudes to ensure delivery of culturally congruent care.
Cultural competence
Five steps towards cultural competence
Cultural awareness Cultural knowledge Cultural skills Cultural encounters Cultural desire
An in-depth self-examination of one’s own background, recognizing biases, prejudices and assumptions about other people.
Cultural awareness
Obtaining sufficient comparative knowledge of diverse groups, including their indigenous values, health beliefs, care practices, worldview, and bicultural ecology
Cultural knowledge
Being able to assess social, cultural, and biophysical factors influencing treatment and care of patients
Cultural Skills
Engaging in cross-cultural interactions that provide learning of other cultures and opportunities for effective intercultural communication development.
Cultural Encounters
The motivation and commitment to caring that moves an individual to learn from others, accept the role as learner, be open and accepting of cultural differences, and build on cultural similarities.
Cultural desire
A tendency to hold one’s own way of life as superior to others
Ethnocentrism
Using one’s own values and lifestyles as their absolute guide in dealing with patients and interpreting their behaviors.
Cultural Imposition
Components of cultural Assessment
Family Structure Bicultural Effects on Health Ethnic Heritage/Ethnohistory Social Organization Religious and Spiritual beliefs Foods with Cultural Significance Communication Patterns
Three Nursing Interventions that achieve culturally congruent care
Cultural care preservation or Maintenance
Cultural care accommodation or negotiation
Cultural care repatterning or restructuring
Retain and/or preserve relevant care values so patients maintain their well-being, recover from illness, or face handicaps and/ordeath
Cultural care preservation or maintainence
Adapt or negotiate with others for a beneficial or satisfying health outcome
Cultural care accommodation or negotiation
Reorder, change, or greatly modify patients’ lifestyles for a new, different, and beneficial health care pattern
Cultural care repatterning or restructuring
Nurses are ______ and ______ obligated to keep all patient information ______.
legally, ethically, confidential
HIPAA
Health Insurance Portability and Accountability Act
_____ requires that disclosure or requests regarding _____ _________ are limited to the ________ necessary.
HIPAA, health information, minimum
Purposes of records
Communication Legal Documentation Reimbursement Research Education Auditing and Monitoring
Home care Documentation:
- _____ has specific guidelines for establishing eligibility for home care.
- These guidelines sever as the basis for ______ by home care nurses.
- _______ is the quality control and justification for ______ from insurance (Medicare, Medicaid, or private)
- Nurses need to document _____ their services for payment
Medicare
Documentation
Documentation/Reimbursement
All
Long-Term Health care documentation:
- Patients are referred to as _______
- _____ ______ are instrumental in determining standards and policies for documentation
- The _____ of 1987includes Medicare and Medicaid legislation for long-term care documentation
- The department of health in states governs the _______ of written nursing records
- Includes the _____ _____ ______
Residents Governmental Agencies OBRA Frequency Minimum Data Set (MDS)
_______ communication is essential within the health care team
Interdisciplinary
Records or charts are _____ ______ legal documents. They are available to al members of a health team.
Confidential permanent
Team members communicating in a group
Conference
A professional caregiver giving formal advice to another caregiver
Consultation
______ documentation is one of the best defenses for legal claims associated with nursing
Acurate
When do you chart?
Immediately after providing care
Care not documented is….
Care not provided
DRGs are…
Diagnosis-related groups are the basis for establishing reimbursement for patient care.
Hospitals are reimbursed a ___________ _____ _____ by Medicare for each DRG
Predetermined dollar amount
Accurate documentation= reimbursement
Charting mistakes that result in malpractice:
- Failing to record pertinent health or drug information
- Failing to record nursing actions
- Failing to record that medications have been given
- Failing to record drug reactions or changes in patient’s condition
- Writing illegible or incomplete records
- Failing to document discontinued medications
Guidelines for quality documentation and reporting:
Factual Accurate Complete Current Organized
Objective data
observations of a patient’s behaviors. (avoid words like appears, seems, or apparently)
Subjective data
What a patient tells you. (use quotes, use patient’s exact words, back up with objective data)
Methods of Recording:
Paper records Electronic Health Records (EHR) Narrative Problem-oriented Medical Record (POMR) Source Records Charting by Exception (CBE)
Paper Records
- Episode-oriented
- Key information may be lost from one episode of care to another (hospital to clinic– jeopardizes patient safety)
EHR
- Electronic Health Record
- A digital version of a patient’s medical record
- Integrates all of a patient’s information into one record
- Improves continuity of care
Narrative
- The traditional method for recording care
- Story-like format to document information specific to patient conditions and nursing care.
- Repetitious and time consuming
POMR
-Problem-Oriented Medical Record
-Method of documentation that emphasizes patients’ problems
Includes these major sections:
-Database
-Problem List
-Care plan
-Progress Notes
SOAPIE progress notes
S-Subjective data O-Objective data A-Assessment P- Plan I- Intervention E- Evaluation R- Revision (Originated from medical records)
PIE progress notes
P- Problem
I- Intervention
E- Evaluation
(has a nursing origin)
DAR progress notes
D-Data
A- Action (nursing intervention)
R- Response
(addresses patient concerns, FOCUS CHARTING)
Has a separate section for each discipline to record data.
Source Record (eg- nursing, medicine, social work, respiratory therapy)
Focusing on documenting deviations from established norms.
CBE- Charting by exception
- Allows you to quickly and easily enter assessment data about a patient (vital signs, routine repetitive care (ADLs), weight, safety and restraint checks)
- Help team members quickly see patient trends over time and decrease time spent on writing narrative notes
Flow sheets (graphic records)
Guides the nurse through a complete assessment to identity relevant nursing diagnoses or problems
Admission nursing history form
A portable flip-over file or notebook with patient information
Kardex
- Activity and treatment
- Care plan
- Code status
- Allergies
- Emergency contact
- ADLs
- Safety Precautions
- Scheduled tests/procedures
- Nursing orders
- Current health care provider orders
- Medical diagnosis
- Health care provider
- Demographic data
Preprinted, established guidelines used to care for patients who have similar health problems.
Standardized carep lans
Determine hours of care and staff required for a given group of patients. Not part of a patient’s medical record.
Activity record
The application of computer and information science for managing health-related data
Health Informatics
A specialty that integrates nursing science, computer science, and information science to manage and communicate data, information, and knowledge in nursing practice
Nursing Informatics
Types of Reporting
Hand-off Report
Telephone Reports
Verbal or Telephone Orders
Incident or occurrence reports
SBAR
-Standardizes telephone communication of significant evens or changes in the patient’s condition and is a communication strategy designed to improve patient safety
Situation
Background
Assessment
Recommendation
Important part of the quality improvement program of a unit
Incident Reports (or occurrence reports)
Guidelines for Telephone/Verbal Orders
- Clearly determine patient’s name, room number, and diagnosis
- Repeat any prescribed orders back to the physician or health care provider
- Use clarification questions to avoid misunderstandings
- Write TO or VO, including date and time, name of patient, the complete order; sign the name of the physician or health care provider and nurse
- Follow agency policies (some institution require TO/VO to be reviewed by two nurses)
- The health care provider must co-sign the order within a time frame required by the institution (avg. 24hrs)
A process by which a health care provider directly enters orders for patient care into the hospital information system
CPOE- Computerized provider order entry
Legal Guidelines for recording:
- Do not erase, apply correction fluid, or scratch out errors
- Do not document retaliatory or critical comments
- Do not enter personal opinions
- Correct all errors promptly
- Record all facts
- Do not leave blank spaces
- Record legibly and in black ink
- Record clarification
- Chart only for yourself
- Avoid generalized, empty phrases (had a good day, status unchanged)
- Begin entry with date, time and end with signature and title
- Keep password to yourself
Maintaining confidentiality of records and reports
Do not include patient identifiers on student written material
Never print material from EHR
HIPAA policies for disclosure and requests
__________ reports happen any time one health care provider transfers care of a patient to another health care provider.
Hand-off or Change-of-shift
Which of these do you DO at a change-of-shift report
- Use critical comments about patient’s behavior
- Describe basic steps of a procedure
- Review ongoing discharge plan
- Verbalize priorities to which oncoming staff must attend
- Provide essential background information about patient
- Engage in idle gossip
- Review ongoing discharge plan
- Verbalize priorities to which oncoming staff must attend
- Provide essential background information about patient
Like learning, ______ is a lifelong learning process for nurses
communication
Human tendencies that interfere with accurately perceiving and interpreting messages from others.
Perceptual biases
Levels of Communications
Intrapersonal Interpersonal Transpersonal Small-group Public
Communication that occurs within an individual
Intrapersonal Communication
A one-to-one interaction between two people
Interpersonal Communication
Interaction that occurs within a person’s spiritual domain
Transpersonal Communication
n interaction that occurs when a small number of persons meet.
Small-group communication
An interaction with an audience.
Public communication
Something that motivates one person to communicate with another.
Referent
The person who encodes and delivers a message
The person who receives and decodes the message
Sender
Receivers
Content of the communication
Message
Means of conveying and receiving messages through visual, auditory, and tactile senses.
Channels
The message the receiver returns.
Feedback
Factors within both the sender and receiver that influence communication
Interpersonal variables
Setting for sender-receiver interaction
Environment
Using spoken or written words
Verbal communication
Forms of communication:
- Verbal
- Nonverbal
- Symbolic
- Metacommunication
Vocabulary, Pacing, Intonation, Clarity and Brevity, Timing and Relevance
Verbal communication
Includes the five senses and everything that does not involve the spoken or written word.
Nonverbal communication
Personal appearance, Posture and gait, Facial expression, Eye contact, Gestures, Sounds, Territoriality and personal space
Nonverbal Communication
The verbal and nonverbal symbolism used by others to convey meaning
Symbolic communication
A broad term that refers to all factors that influence communication
Metacommunication
Professional Nursing relationships:
Nurse-patient helping
Nurse-family
Nurse-health
Nurse-community
Elements of professional communication:
Courtesy Use of names Trustworthiness Autonomy and Responsibility Assertiveness
Being self-directed and independent in accomplishing goals and advocating for others
Autonomy
Allows you to express feelings and ideas without judging or hurting others.
Assertiveness
Communication: Factors related to Assessment
- Physical and emotional factors
- Developmental factors
- Sociocultural factors
- Gender
Communication: Factors affecting Diagnosis
- Many clients experience difficulty with communication
- Lacking skills in attending, listening, responding, or self-expression
- Inability to articulate/inappropriate verbalization
- Difficulty forming words
- Difficulty with comprehension
Communication: Factors influencing Planning
- Goals and outcomes must be specific and measurable
- Setting priorities
- Continuity of care: Collaboration with other health care providers
Communication and Implementation:
Therapeutic communication
Nontherapeutic communication
Adapting communication techniques