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Terms And Definitions Flashcards

1
Q

Attract Screen

A

The welcome screen on the kiosk.

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2
Q

CBBG

A

Cabin seat baggage.

PAX are required to purchase a seat for items too large to fit overhead or under the seat in front of them that are also too fragile to fly in the cargo hold.

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3
Q

What three questions should you ask when troubleshooting a kiosk?

A

Is it the boarding pass paper, bag tag paper, or is there a jam?

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4
Q

ROC

A

Reduce Overhead Carry-On Program

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5
Q

How many bags do active duty military personnel receive?

A

5 free bags.

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6
Q

How many free bags do elite AS travelers receive?

A

2 free bags.

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7
Q

Who receives three free bags?

A

Travelers within the state of Alaska.

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8
Q

These travelers receive one free bag.

A

Travelers to and from MEX and GDL

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9
Q

Who or what is eligible for the claim at gate service?

A

Elite travelers and PAX with assistive devices.

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10
Q

NR

A

Non-Rev

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11
Q

MM

A

Maybe-Maybe/Might make it (Non revenue)

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12
Q

What is the meaning of diagonal lines on a boarding pass?

A

Non-Rev traveler. Look for boarding priority code to be written as well.

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13
Q

JACS

A

Jump-seat authorization control system

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14
Q

1W/2W

A

Big window - flight deck jump-seat

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15
Q

1X

A

Flight attendant jump-seat

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16
Q

What will unchecking the IT button during payment do?

A

Makes it a paper ticket.

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17
Q

What does V/S indicate on a bag tag?

A

Voluntary separation. This indicates a passenger might be traveling without their bag.

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18
Q

Animals must be able to do what inside their kennels?

A

Stand up and turn around.

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19
Q

These types of animals can only fly in cabin

A

Short nosed cats and dogs.

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20
Q

How much ammo can be carried on a domestic flight?

A

Up to 50 pounds

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21
Q

How much ammo can be carried on an international flight?

A

No more than 11lbs.

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22
Q

What is conditional acceptance?

A

AS is not responsible for damage to fragile/likely to be damaged items. Wheelchairs are not included in this.

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23
Q

What is the max weight for musical instruments?

A

165lbs

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24
Q

Function 1

A

ESC pressed once

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25
Function 2
ESC pressed twice
26
027
First three digits of ticket numbers originating on AS flights.
27
Hot Key
Alt
28
Command Key
Control
29
Scroll Lock
Toggle between response screens.
30
Ctrl 0-3
Clears response screens. Ctrl+0 clears all screens.
31
SEAAPT
APT displays public info for airports.
32
SEAFTO
FTO displays private/company info.
33
FTO
Field ticketing office
34
V
Victory. Claimed seats for elites.
35
L
Seats suitable/reserved for unaccompanied minors.
36
H
Seats suitable/reserved for disabled passengers.
37
$
Preferred plus seats.
38
U
Undesirable seats. These seats may not recline or have armrests that are fixed.
39
Q
Flights suitable/reserved for elites. Can be given to anyone on the day of the flight.
40
N
Broken seats or seats not being utilized due to weight and balance.
41
I
Infant block
42
Z
Airport block.
43
Rules for infants in Q400
6 lap seats max. 1 per row. None in exit row.
44
Rules for infants on CRJs
None in exit row. 1 per row. None on the captain side.
45
Rules for 737 infants
None in row 1 or 6. 1 per row. None in exit row or rows immediately preceding or following.
46
Ctrl+A
Quick Availability
47
Ctrl+R
Reissue Ticket
48
Ctrl+E
Exit Image
49
Ctrl+Q
Quick Passenger Info
50
Ctrl+I
Out focus back on input section
51
VCR
Virtual Coupon Record - Pax payment info
52
PNR
Passenger Name Record. Flight itinerary, passenger data
53
Status Code: OK
Ready to be used
54
Status Code: CKIN
Checked-in
55
Status Code: LFTD
On board
56
Status Code: USED
Flight is off the ground
57
Status Code: PRT
Printed to paper
58
Status Code: VOID
No longer valid for travel
59
Status Code: EXCH
Reissued for another ticket
60
Status Code: RFND
Ticket refunded
61
Status Code: NOGO
VCR not valid for travel/payment failed
62
IT - TT - /E - TE
Electronic tickets
63
What does P indicate?
Paper ticket
64
Check-In time limits
40min most places. ATL, DEN, PHL, LAS 45min. GDL 90.
65
What does * indicate?
Passenger is checked in.
66
FLIFO is used for what?
Flight info times.
67
Ctrl+F
Pulls up FLIFO
68
TTLOB
Total boarding passes issued
69
TTLON
Total onboard.
70
LCLON
Local passengers on
71
UMNR fee
$25
72
LANG
Pax speaks a different language
73
DOCV
Documents verified
74
MAAS
Meet and assist
75
ACAA
Air Carrier Access Act
76
DPL
Disabled passenger lift
77
When is a travel assistant required?
Never. PAX determine if they want them or not.
78
CRO
Complaint Resolution Official. Resolve and report conflicts involving disabled passengers.
79
Does pre-boarding have to be offered to disabled passengers?
Yes but they can reject it.
80
What questions can be asked for service animals?
What functions does the animal perform for you? What has your animal been trained to do? Would you describe how the animal performs this task?
81
What is required for emotional support animals?
Letter from a doctor on official letterhead
82
MedLink
Phone number to call a licensed RN to determine if a passenger is fit to fly.
83
How soon before the flight are mobility devices required to be accounted for at the gate?
45 min before the flight.
84
WCMP
Manual powered wheelchair
85
WCOB
Wheelchair onboard
86
WCHS
Wheelchair stairs
87
WCHR
Wheelchair ramp
88
WCHC
Aisle chair. Wheelchair in cabin.
89
TEEN
Teen assist
90
OTHS
Other special service
91
OB
Outbound
92
NB
No bags
93
MEDA
Medical case
94
LEOP
Unarmed LEO escorting
95
LEO
Law enforcement officer
96
INF
Infant
97
GLD
Gold
98
G75
Gold 75k
99
FQTV
Other Airline mileage plan
100
ARMD
Armed individual
101
IB/OB
Inbound and outbound
102
Code Share
Agreement between airlines where one carrier operates the flight and another markets it
103
HK
Confirmed
104
HL
Holding list
105
APIS
Advanced Passenger Information System (Secure Flight)
106
Who is responsible for verifying a customer has all international travel documentation?
First point of contact
107
What is the standard baggage fee?
$25 for first two bags
108
What is the carry-on policy?
1+1 (1 under seat and 1 in the overhead)
109
Is it okay to select agree on the hazardous materials screen on the kiosk for the passengers?
No.
110
What are the different roles for a CSA in the lobby?
Alaska concierge, kiosk, gatekeeper, post bag drop, and bag drop
111
What is the role of the kiosk concierge?
Monitor and assist
112
Will the bag scan app work for bag tags printed at home?
Yes.
113
Name for top toolbar in image
Primary
114
Name for bottom toolbar in image
Secondary
115
Is secure flight required for every reservation?
Yes!
116
Do you need the full legal name when filling out secure flight information?
Yes
117
Ctrl+H
Help screen
118
What is secure flight?
A behind the scenes program that streamlines the watch list matching program
119
What two items are needed to log into image?
User ID and Password
120
DOCS
Passport/international docs have been added
121
DCVI
Infant passport/docs
122
ESTA
Houses the VWP system.
123
VWP
Visa waiver program allows citizens of designated countries to travel to the US without visas
124
TMTB
To be met by
125
VPES
Voluntary provisions of emergency services. Qualified professionals can offer their assistance in cases of emergencies but it is ultimately up to the FAs
126
CAPPS
Computer assisted passenger prescreening
127
Ctrl+V
Security assistance
128
AAG-10
Declaration that a gun is being carried onboard by a qualified individual
129
Bulkhead rows
6, 16, & 17
130
Lap infants
Less than 2 years old
131
AS shuttle flights
SEAPDX, SEAGEG, ANCFAI
132
When issuing a First Class upgrade, what class of service does image default to?
U
133
What types of exchanges are there?
Domestic or international
134
Can a customer who needs a seatbelt extension sit in an exit row?
No
135
Thursday
Q
136
Saturday
J
137
DOCA
Passenger residence added
138
UMNR Age
5-12
139
What can't a UMNR have?
PETC or firearms
140
Ctrl+V
Security assistance
141
Cost for same day confirmed
$25
142
AFSD
Alternate flight same day
143
Preferred plus seats
6, 16, 17
144
Who is eligible one for AFSD?
G and G75, passengers that missed their flights, full fare pax
145
TK or P
Paper ticket
146
Ctrl+X
Un-book/remove seats
147
Flight process - Flight verify
Aircraft info
148
F8/f1
Flight star - sample announcements
149
Teen assist
13-17
150
How do you join the mileage plan?
Online or paper
151
GIDS
Gate information display system - F4/F9
152
DSR
Desire upgrade
153
DS75
Gold 75 wanting upgrade
154
DSRG
Gold wanting upgrade
155
DSRM
MVP wanting upgrade
156
A
Award upgrade
157
MVP status
20,000 miles a year

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