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CSA Training > Terms And Definitions > Flashcards

Terms And Definitions Flashcards

1
Q

Attract Screen

A

The welcome screen on the kiosk.

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2
Q

CBBG

A

Cabin seat baggage.

PAX are required to purchase a seat for items too large to fit overhead or under the seat in front of them that are also too fragile to fly in the cargo hold.

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3
Q

What three questions should you ask when troubleshooting a kiosk?

A

Is it the boarding pass paper, bag tag paper, or is there a jam?

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4
Q

ROC

A

Reduce Overhead Carry-On Program

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5
Q

How many bags do active duty military personnel receive?

A

5 free bags.

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6
Q

How many free bags do elite AS travelers receive?

A

2 free bags.

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7
Q

Who receives three free bags?

A

Travelers within the state of Alaska.

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8
Q

These travelers receive one free bag.

A

Travelers to and from MEX and GDL

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9
Q

Who or what is eligible for the claim at gate service?

A

Elite travelers and PAX with assistive devices.

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10
Q

NR

A

Non-Rev

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11
Q

MM

A

Maybe-Maybe/Might make it (Non revenue)

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12
Q

What is the meaning of diagonal lines on a boarding pass?

A

Non-Rev traveler. Look for boarding priority code to be written as well.

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13
Q

JACS

A

Jump-seat authorization control system

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14
Q

1W/2W

A

Big window - flight deck jump-seat

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15
Q

1X

A

Flight attendant jump-seat

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16
Q

What will unchecking the IT button during payment do?

A

Makes it a paper ticket.

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17
Q

What does V/S indicate on a bag tag?

A

Voluntary separation. This indicates a passenger might be traveling without their bag.

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18
Q

Animals must be able to do what inside their kennels?

A

Stand up and turn around.

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19
Q

These types of animals can only fly in cabin

A

Short nosed cats and dogs.

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20
Q

How much ammo can be carried on a domestic flight?

A

Up to 50 pounds

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21
Q

How much ammo can be carried on an international flight?

A

No more than 11lbs.

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22
Q

What is conditional acceptance?

A

AS is not responsible for damage to fragile/likely to be damaged items. Wheelchairs are not included in this.

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23
Q

What is the max weight for musical instruments?

A

165lbs

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24
Q

Function 1

A

ESC pressed once

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25
Q

Function 2

A

ESC pressed twice

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26
Q

027

A

First three digits of ticket numbers originating on AS flights.

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27
Q

Hot Key

A

Alt

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28
Q

Command Key

A

Control

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29
Q

Scroll Lock

A

Toggle between response screens.

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30
Q

Ctrl 0-3

A

Clears response screens. Ctrl+0 clears all screens.

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31
Q

SEAAPT

A

APT displays public info for airports.

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32
Q

SEAFTO

A

FTO displays private/company info.

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33
Q

FTO

A

Field ticketing office

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34
Q

V

A

Victory. Claimed seats for elites.

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35
Q

L

A

Seats suitable/reserved for unaccompanied minors.

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36
Q

H

A

Seats suitable/reserved for disabled passengers.

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37
Q

$

A

Preferred plus seats.

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38
Q

U

A

Undesirable seats. These seats may not recline or have armrests that are fixed.

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39
Q

Q

A

Flights suitable/reserved for elites. Can be given to anyone on the day of the flight.

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40
Q

N

A

Broken seats or seats not being utilized due to weight and balance.

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41
Q

I

A

Infant block

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42
Q

Z

A

Airport block.

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43
Q

Rules for infants in Q400

A

6 lap seats max. 1 per row. None in exit row.

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44
Q

Rules for infants on CRJs

A

None in exit row. 1 per row. None on the captain side.

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45
Q

Rules for 737 infants

A

None in row 1 or 6. 1 per row. None in exit row or rows immediately preceding or following.

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46
Q

Ctrl+A

A

Quick Availability

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47
Q

Ctrl+R

A

Reissue Ticket

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48
Q

Ctrl+E

A

Exit Image

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49
Q

Ctrl+Q

A

Quick Passenger Info

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50
Q

Ctrl+I

A

Out focus back on input section

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51
Q

VCR

A

Virtual Coupon Record - Pax payment info

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52
Q

PNR

A

Passenger Name Record. Flight itinerary, passenger data

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53
Q

Status Code: OK

A

Ready to be used

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54
Q

Status Code: CKIN

A

Checked-in

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55
Q

Status Code: LFTD

A

On board

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56
Q

Status Code: USED

A

Flight is off the ground

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57
Q

Status Code: PRT

A

Printed to paper

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58
Q

Status Code: VOID

A

No longer valid for travel

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59
Q

Status Code: EXCH

A

Reissued for another ticket

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60
Q

Status Code: RFND

A

Ticket refunded

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61
Q

Status Code: NOGO

A

VCR not valid for travel/payment failed

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62
Q

IT - TT - /E - TE

A

Electronic tickets

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63
Q

What does P indicate?

A

Paper ticket

64
Q

Check-In time limits

A

40min most places. ATL, DEN, PHL, LAS 45min. GDL 90.

65
Q

What does * indicate?

A

Passenger is checked in.

66
Q

FLIFO is used for what?

A

Flight info times.

67
Q

Ctrl+F

A

Pulls up FLIFO

68
Q

TTLOB

A

Total boarding passes issued

69
Q

TTLON

A

Total onboard.

70
Q

LCLON

A

Local passengers on

71
Q

UMNR fee

A

$25

72
Q

LANG

A

Pax speaks a different language

73
Q

DOCV

A

Documents verified

74
Q

MAAS

A

Meet and assist

75
Q

ACAA

A

Air Carrier Access Act

76
Q

DPL

A

Disabled passenger lift

77
Q

When is a travel assistant required?

A

Never. PAX determine if they want them or not.

78
Q

CRO

A

Complaint Resolution Official. Resolve and report conflicts involving disabled passengers.

79
Q

Does pre-boarding have to be offered to disabled passengers?

A

Yes but they can reject it.

80
Q

What questions can be asked for service animals?

A

What functions does the animal perform for you? What has your animal been trained to do? Would you describe how the animal performs this task?

81
Q

What is required for emotional support animals?

A

Letter from a doctor on official letterhead

82
Q

MedLink

A

Phone number to call a licensed RN to determine if a passenger is fit to fly.

83
Q

How soon before the flight are mobility devices required to be accounted for at the gate?

A

45 min before the flight.

84
Q

WCMP

A

Manual powered wheelchair

85
Q

WCOB

A

Wheelchair onboard

86
Q

WCHS

A

Wheelchair stairs

87
Q

WCHR

A

Wheelchair ramp

88
Q

WCHC

A

Aisle chair. Wheelchair in cabin.

89
Q

TEEN

A

Teen assist

90
Q

OTHS

A

Other special service

91
Q

OB

A

Outbound

92
Q

NB

A

No bags

93
Q

MEDA

A

Medical case

94
Q

LEOP

A

Unarmed LEO escorting

95
Q

LEO

A

Law enforcement officer

96
Q

INF

A

Infant

97
Q

GLD

A

Gold

98
Q

G75

A

Gold 75k

99
Q

FQTV

A

Other Airline mileage plan

100
Q

ARMD

A

Armed individual

101
Q

IB/OB

A

Inbound and outbound

102
Q

Code Share

A

Agreement between airlines where one carrier operates the flight and another markets it

103
Q

HK

A

Confirmed

104
Q

HL

A

Holding list

105
Q

APIS

A

Advanced Passenger Information System (Secure Flight)

106
Q

Who is responsible for verifying a customer has all international travel documentation?

A

First point of contact

107
Q

What is the standard baggage fee?

A

$25 for first two bags

108
Q

What is the carry-on policy?

A

1+1 (1 under seat and 1 in the overhead)

109
Q

Is it okay to select agree on the hazardous materials screen on the kiosk for the passengers?

A

No.

110
Q

What are the different roles for a CSA in the lobby?

A

Alaska concierge, kiosk, gatekeeper, post bag drop, and bag drop

111
Q

What is the role of the kiosk concierge?

A

Monitor and assist

112
Q

Will the bag scan app work for bag tags printed at home?

A

Yes.

113
Q

Name for top toolbar in image

A

Primary

114
Q

Name for bottom toolbar in image

A

Secondary

115
Q

Is secure flight required for every reservation?

A

Yes!

116
Q

Do you need the full legal name when filling out secure flight information?

A

Yes

117
Q

Ctrl+H

A

Help screen

118
Q

What is secure flight?

A

A behind the scenes program that streamlines the watch list matching program

119
Q

What two items are needed to log into image?

A

User ID and Password

120
Q

DOCS

A

Passport/international docs have been added

121
Q

DCVI

A

Infant passport/docs

122
Q

ESTA

A

Houses the VWP system.

123
Q

VWP

A

Visa waiver program allows citizens of designated countries to travel to the US without visas

124
Q

TMTB

A

To be met by

125
Q

VPES

A

Voluntary provisions of emergency services. Qualified professionals can offer their assistance in cases of emergencies but it is ultimately up to the FAs

126
Q

CAPPS

A

Computer assisted passenger prescreening

127
Q

Ctrl+V

A

Security assistance

128
Q

AAG-10

A

Declaration that a gun is being carried onboard by a qualified individual

129
Q

Bulkhead rows

A

6, 16, & 17

130
Q

Lap infants

A

Less than 2 years old

131
Q

AS shuttle flights

A

SEAPDX, SEAGEG, ANCFAI

132
Q

When issuing a First Class upgrade, what class of service does image default to?

A

U

133
Q

What types of exchanges are there?

A

Domestic or international

134
Q

Can a customer who needs a seatbelt extension sit in an exit row?

A

No

135
Q

Thursday

A

Q

136
Q

Saturday

A

J

137
Q

DOCA

A

Passenger residence added

138
Q

UMNR Age

A

5-12

139
Q

What can’t a UMNR have?

A

PETC or firearms

140
Q

Ctrl+V

A

Security assistance

141
Q

Cost for same day confirmed

A

$25

142
Q

AFSD

A

Alternate flight same day

143
Q

Preferred plus seats

A

6, 16, 17

144
Q

Who is eligible one for AFSD?

A

G and G75, passengers that missed their flights, full fare pax

145
Q

TK or P

A

Paper ticket

146
Q

Ctrl+X

A

Un-book/remove seats

147
Q

Flight process - Flight verify

A

Aircraft info

148
Q

F8/f1

A

Flight star - sample announcements

149
Q

Teen assist

A

13-17

150
Q

How do you join the mileage plan?

A

Online or paper

151
Q

GIDS

A

Gate information display system - F4/F9

152
Q

DSR

A

Desire upgrade

153
Q

DS75

A

Gold 75 wanting upgrade

154
Q

DSRG

A

Gold wanting upgrade

155
Q

DSRM

A

MVP wanting upgrade

156
Q

A

A

Award upgrade

157
Q

MVP status

A

20,000 miles a year

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