Terms and Conditions

Question 1

What is necessary for customers to bring to their drive test?

Answer 1

The correct documentation, corrective lenses, and close toed shoes.

Question 2

What form of ID must all customers over 18 provide?

Answer 2

A valid photo ID consisting their legal name and current image.

Question 3

What form of ID is required for customers under 18 years of age?

Answer 3

A valid permit.

Question 4

Who is allowed in the vehicle during a drive test?

Answer 4

The customer, the examiner, and on occasion an authorized manager. No exceptions.

Question 5

What must all customers provide to confirm eligibility?

Answer 5

DMV customer number and date of birth.

Question 6

What does IID stand for and what does it mean?

Answer 6

Ignition Interlock Device, a device that requires the driver to blow into a breathalyzer before operating the vehicle.

Question 7

Can we administer a drive test to those who need an IID?

Answer 7

No, they must contact another testing facility.

Question 8

How old must a customer be at the time of the drive test?

Answer 8

Customers must be at least 16 years of age or older at the time of the drive test.

Question 9

How many times can a customer take a drive test in one day?

Answer 9

Once, if the customer fails they may take another test the next day if there is an available spot.

Question 10

For customer 16 and 17 years of age, how long must they have held their permit to be able to test?

Answer 10

Customers must have held a valid learners permit for at least six months prior to testing.

Question 11

If the customers permit is from another state, what must they do prior to testing?

Answer 11

The customer must first pass the knowledge test at the DMV and obtain an Oregon DMV customer number.

Question 12

What are the rules on customers under 18 and parents/legal guardians?

Answer 12

The customer must be accompanied by a parent or legal guardian during the drive test appointment when they are signing in and when they are receiving their results. During the drive, parents or guardians must stay at the office and are not allowed in the vehicle.

Question 13

Customers under 18 must complete what at the DMV before being issued a provisional license?

Answer 13

Customers must complete and pass a written test called the Safe Practices test.

Question 14

Customers under 18 must complete what at the DMV before being issued a provisional license?

Answer 14

Customers must complete and pass a written test called the Safe Practices test.

Question 15

What does the DMV require to receive a provisional license for customers under 18?

Answer 15

Documentation demonstrating completion of 100 hours of driving practice (or 50 hours if the teen driver completed an ODOT approved driver safety course).

Question 16

Who has the ultimate power to confirm a customers eligibility to receive a drivers license?

Answer 16

The DMV, they may have additional requirements and requirements listed on our Terms of Service may be subject to changes in the laws.

Question 17

When must the payment for tests be received?

Answer 17

Payments must be made at the time customers schedule their appointment.

Question 18

How much does a single test cost and what do the payments cover?

Answer 18

A single test costs $75 and ONLY covers the driving test, it does not cover the fees that must be paid at the DMV when a customers license is obtained.

Question 19

Are customers allowed to take their drive test with an instructor that has given them lessons?

Answer 19

No, the drive test will have to be conducted by another examiner.

Question 20

Taking drive lessons prior to taking the Drive Test guarantees that the customer will pass, true or false?

Answer 20

False

Question 21

What is the general refund policy? What do we not issue refunds for?

Answer 21

We do not issue refunds for services performed. We do not issue refund for missed appointments.

Question 22

When a customer is late to an appointment and we are unable to fit them in the same day, what happens?

Answer 22

It will be treated as a missed appointment.

Question 23

If a customer wishes to RESCHEDULE an appointment more than 48 hours before their scheduled appointment, what happens?

Answer 23

No fee will be charged and we will reschedule the appointment.

Question 24

If a customer requests a REFUND more than 48 hours before their appointment, what happens?

Answer 24

A $10 fee will be deducted from the refund.

Question 25

What happens when a customer RESCHEDULES between 48 and 24 hours before the appointment?

Answer 25

They will be charged with a rescheduling fee of $20 and their next appointment will not be eligible for a refund regardless of when requested.

Question 26

What happens when a customer requests a REFUND between 24 and 48 hours prior to their appointment?

Answer 26

We will not issue the refund at all.

Question 27

What is the refund policy for those who fail their test?

Answer 27

A refund will not be issued because the service was provided.

Question 28

What is the NO SHOW policy?

Answer 28

Customers who are late or do not show up for their appointment will not be issued a refund. Customers who wish to schedule another appointment will will still be required to pay the full price.

Question 29

How much will customers be required to pay for a replacement certificate?

Answer 29

$20

Question 30

How will driving test instructions be administered?

Answer 30

Verbally and in English

Question 31

What if a customer requires the test to be administered in another language?

Answer 31

We encourage them to contact the DMV directly to discuss their options.