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SWA > Terms and Abbreviations > Flashcards

Terms and Abbreviations Flashcards

1
Q

TWU

A

Transport Workers Union. The union representing SWA FA. The local chapter for SWA FA is 556

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2
Q

Culture

A

How we work at SWA based on one simple golden rule. Work hard and celebrate success

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3
Q

CISM

A

Critical incident stress management. It is a peer support program assisting crew member after stressful events

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4
Q

WN

A

SWA international air transportation identification code

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5
Q

YT

A

Young Traveler. A pax age 12-17 traveling alone. May need some assistance but are NOT classified as unaccompanied minors.

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6
Q

3 day

A

A scheduled pairing with 2 overnights

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7
Q

Sweeper

A

A ground operations employee assigned to assist with unaccompanied minors

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8
Q

WX

A

Weather

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9
Q

PTK

A

Passenger transfer kits. A sling and sliding board used to assist moving customers with disabilities from wheelchair to the aircraft seat

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10
Q

Inflight supervisor

A

The inflight services employees assigned to a base to assist FA and evaluate job performance

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11
Q

PED

A

Portable electronic device. Any device which runs on a battery like a cell phone, laptop computer, and media player.

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12
Q

PBE

A

Protective breathing equipment. an enclosed hood that provides a breathable atmosphere to enable FA to work in the presence of smoke or fumes

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13
Q

SWA

A

Southwest Airlines

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14
Q

UM

A

Unaccompanied minor. Children between the ages 5-11 traveling alone

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15
Q

D Flight attendant

A

The FA signed to the mid aft one forth of the cabin

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16
Q

FTR

A

Failure to report. A FA who misses their trip sign in/report time but who COULD make the departure time

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17
Q

TSA

A

Transportation security administration

The government department responsible for passenger screening at airport/aircraft screening

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18
Q

FAR

A

Federal aviation regulation

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19
Q

2 day

A

A scheduled pairing with one overnight

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20
Q

POB

A

A bottle of compressed gaseous oxygen with a attached mask that can be used FA during a medical emergency or following a decompression

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21
Q

Southwest Spirit

A

Our employees desire to go above and beyond to meet operational challenges and provide the best customer service while having FUN!

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22
Q

Inflight services

A

The employee group that deals directly with FA job function. Part of the cabin services group.

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23
Q

CRO

A

Complaint resolution official
a specially trained ground operations employee who is available to assist with issues involving customers with disabilities

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24
Q

PSU

A

Passenger service unit.

A panel filled over passenger seats containing air vents, reading lights, FA call button, and emergency oxygen masks.

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25
Q

FFDO

A

Federal flight deck officer-

a pilot with specialized training who is permitted to carry a fire arm when working as captain or first officer

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26
Q

PIC

A

Pilot in command
The pilot who is directly responsible for and is the final authority as to operation of the aircraft. This is the captain in his absence the F/O becomes PIC.

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27
Q

AED

A

Automated external defibrillator

A lifesaving piece of emergency equipment that delivers a shock to the heart in cardiac arrest.

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28
Q

LAV

A

Lavatory- Restrooms on the aircraft

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29
Q

Jetbridge

A

The tunnel like structure that connects the airport terminal to the aircraft. Used to board and deplane customers.

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30
Q

LEO

A

Law Enforcement officer

a traveler who is permitted to carry a firearm on board the aircraft

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31
Q

LUV

A

SWA stock ticker symbol also our preferred way to spelling love

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32
Q

LUV jet

A

The nickname for a SWA aircraft

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33
Q

MBL

A

Might Be Late
A FA who alerts crew scheduling that they will miss scheduled checkin time but arrive at the airport before their scheduled flight departs

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34
Q

MX

A

Maintenance

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35
Q

N/S

A

No Show- A FA who misses a scheduled check in

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36
Q

NRSA

A

Nonrevenue space available- Travel without charge if a seat is available on that flight.

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37
Q

OHB

A

Overhead bin- Enclosed stowage compartments in the passenger cabin running along with cabin walls over the passenger seats

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38
Q

Operations agent

A

A ground ops employee responsible for unloading and loading of an aircraft. Ops agents screen and board customers, coordinate, baggage and cargo compute weights and balances calculations and ensure aircraft is secure while at the gate.

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39
Q

OPS

A

Operations

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40
Q

CWA

A

Crew web access-The web-based flight attendant scheduling program. Accessed through swalife FA check in for pairing and keep track of their schedules using CWA

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41
Q

Galley Service door

A

Doors on the aircraft right used for loading supplies

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42
Q

Ground operations

A

The employee group responsible for the customer experience at the airport, ops agents, CSA, ramp, and skycap

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43
Q

FWD

A

Forward towards the nose of the aircraft

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44
Q

Irregular operation

A

Any flight that operates in a matter that may negatively impact our customers. Irregular ops include delays, cancellations, emergencies, security threats, and diversions

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45
Q

C flight attendant

A

The FA assigned to the mid one third of the cabin. C is responsible for checking emergency equipment exit-seat compliance, and snack and service set up.

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46
Q

EAP

A

Employee assistance program-SWA mental health and well-being program

47
Q

Entry Door

A

Doors on aircraft left used for customer boarding and deplaning

48
Q

ETA

A

Estimated time of arrival

49
Q

ETD

A

Estimated time of departure

50
Q

Exit Seat

A

A seat on the aircraft that has direct access to an exit without having to enter the aisle. There are certain restrictions on which customers may sit in the exit seats.

51
Q

F/A or FA

A

Flight attendant

52
Q

FAM

A

Federal Air Marshall- a department of homeland security employee responsible for preventing hijacking

53
Q

Ferry

A

A aircraft flown from one station to the next with no revenue passengers on board.

54
Q

B flight attendant

A

The FA assigned to the aft one third of the cabin. B is responsible for sitting up the aft gally for service and liquor inventory

55
Q

DOT

A

Department of transportation

56
Q

CSS

A

Customer service Supervisor- a ground operations leader who can assist with irregular situations CSS are available to help resolve customer conflicts or accommodate customers in the event of delays or cancellations

57
Q

Captain

A

The pilot who sits in the left flight deck seat. The captain is the pilot in command and is identified by 4 stripes on his jacket cuff

58
Q

Cabin experience

A

The level of customer service provided to SWA customers from the time they board the aircraft until the deplane at the destination

59
Q

A/C right

A

The right side of the aircraft facing forward. Also refer to as the F/O side

60
Q

APU

A

Auxiliary power unit- a small gas turbine engine in the tail of the aircraft that provides power to aircraft systems while on the ground.

61
Q

ATC

A

Air traffic control

62
Q

Cabin

A

The passenger compartment of the aircraft

63
Q

IR

A

Medical consultant is content when emergency equipment is used (FAK or EMK and serious illness)

64
Q

A/C

A

Aircraft- Plural is also aircraft with no ‘s.’ You have one aircraft or ten aircraft

65
Q

Irregularity report (IR)

A

An electronic report submitted by FA providing details and explanation for irregular operations or events

66
Q

HHD

A

Hand held device a wireless credit card reader used by FA to inventory and collect payment for beverages purchased on board

67
Q

AFT

A

The back portion of the aircraft towards the tail

68
Q

FAA

A

Federal aviation administration

69
Q

Flight Deck

A

The control compartment where pilots operate the aircraft

70
Q

FO or F/O

A

The pilot who sits in the right flight deck seat. The FO is second in command and assumes PIC responsibilities in the absence of the captain. Identified with 3 stripes on jacket cuff.

71
Q

CRM

A

Crew resource management. A practice of open communication between all crew members (pilots & F/A) working a flight, designed to reduce errors and increase safety.

72
Q

Base

A

Also referred to as a domicile a SWA city where F/A and pilots begin and end their scheduled work assignment.

73
Q

Pairing

A

Also referred to as a trip. A scheduled sequence of flights assigned to FA to work.

74
Q

Provisioning

A

The employee group that deals directly with provisioning agent job function. A part of the cabin services group.

75
Q

Turn

A

A scheduled pairing with no overnights. A turn originates and returns to base the same day.

76
Q

Hazmat

A

Hazardous materials. Chemical and other substances that may pose a risk to health or safety when transported.

77
Q

FAK

A

A kit containing supplies like bandages used to treat injuries

78
Q

UTC

A

Unavailable to contact a FA who misses and does not return a call to crew scheduling

79
Q

Cabin Services

A

The employee group that jointly deals with inflight services and provisioning

80
Q

Base manager

A

The inflight service employees who are responsible for overseeing a base operation

81
Q

Galley

A

Areas on the aircraft forward and aft of the cabin that provide storage and workspace for inflight beverage and snack service

82
Q

OWWE

A

Hatches on either side of the aircraft above the wing that are used for emergency evacuations

83
Q

SWA life

A

SWA employee website which provides company needs and info. CWA is accessed thru swa life.

84
Q

PA

A

Public announcement

85
Q

Provisioning agent

A

The employee responsible for stocking galley supplies. Removing trash, recyclables, cleaning the lavatory, and cleaning the galley floors. The provo agent job is part of the cabin services group.

86
Q

Probation

A

For FA 6 month period following hire date during which employee leaders evaluate performance and provide mentoring to ensure he/she is a good fit for the position and the company.

87
Q

PAX

A

Passenger. SWA prefers to use the work Customer

88
Q

PAWS

A

Pets are welcome on Southwest. SWA program accepting small dogs & cats for transportation cabin

89
Q

LRBL

A

Least Risk Bomb Location. A designated area of the aircraft where explosives can be positioned in order to minimized damage to the aircraft if detonated

90
Q

Ramp agent (ramper)

A

A ground ops employee responsible for servicing the aircraft at the gate. RA marshall aircraft into and out of the gate area, load and unload baggage & cargo, fuel the aircraft, service lavs and at outstation remove trash and stock ice.

91
Q

RT

A

Recurrent training. Required annual training FA must attend to remain qualified to fly.

92
Q

Reserve

A

A block of 1,2, or 3 days in which a FA is on call to work a pairing as needed.

93
Q

SOD

A

Supervisior on duty. A leader who is on call 24 hours to handle irregular ops outside of normal business hours.

94
Q

Provisioning station

A

Also called a provisioning location cities served by SWA that support a warehouse and have provisioning agent who fully stock the aircraft.

95
Q

RBF

A

Read before you fly. Briefing memos flight attendants are required to read before reporting to the aircraft for duty.

96
Q

Customer

A

SWA term for passenger

97
Q

CRS

A

Child restraint system- Car seats or other approved devices used on board to safely secure young children in their seats

98
Q

CSA

A

A ground operations employee who provides assistance to customers in the terminal. CSA’s sell tickets, issue boarding passes, check baggage and provide flight info. CSA may work ticket counter, gate podiums or baggage claim

99
Q

Outstation

A

A city served by SWA with no crew base or provisioning station. Basic cabin services like trash removed and ice are provided.

100
Q

COS

A

Customer of size. A customer who requires more than 1 seat belt for comfort and safety.

101
Q

Charter

A

An aircraft that has been hired by a private group or the government to operate a non-scheduled flight.

102
Q

CS&S

A

Customer support and service- The employee group responsible for making telephone reservations and answering customer questions.

103
Q

Crew scheduling

A

The in-flight services department responsible for ensuring all swa flights are staffed with required number of F/A’s

104
Q

ABA

A

Able bodied assistant- A passenger selected by a FA to assist in an emergency or security situation.

105
Q

D/H

A

Deadhead-A crew member maybe flown, or deadheaded from one station to the next as a passenger in order to begin or continue a pairing as a working crew member. Deadhead crew members are considered on duty.

106
Q

EMK

A

Emergency medical kit- A kit containing medications used to treat illnesses.

107
Q

Airstairs

A

Portable stairs used to board and deplane customers if a jet bridge is not available.

108
Q

“A” Flight attendant

A

The flight attendant assigned to the forward 1/3 of the cabin. A is responsible for making PA, conducting compliance checks and communicating with pilots, operations, and scheduling

109
Q

AED (where and what to look for)

A

800 fwd entry stowage
300,500,700 FWD entry OHB.
Check secured with velcro tape. One red seal is intact. If is a seal is missing: 1. open AED and check to see if there are 2 sets of pads: one pre-connected to AED unit.

110
Q

Escape slide

A

A self inflating ramp that provides a means of rapid egress from the cabin in an emergency.

111
Q

EMK (where and what to look for)

A 
300, 500, 700 FWD ROHB
800 FWD stowage
Yellow- Tubing
Blue- breathing
Orange- Medicine
Red seal number has to be on IR. Blood pressure and steph can be used with breaking seal. Check seal with serial number on main one. Open small zipper for cuff and blood.
112
Q

ISC

A

Inflight security coordinator. The captain, who is responsible for coordinating the response to security threats while the aircraft is airborne

113
Q

RON

A

Remain overnight time away from base at a non base cities scheduled for FA working multi day pairing. Also refers to aircraft parked at a airport overnight

114
Q

GSC

A

Ground security coordinator. A ground operations employee (usually an ops agent) responsible for coordinating the response to security threats while the aircraft is at the gate or on the ground.

SWA (2 decks)

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