Terms and Abbreviations Flashcards
1
Q
TWU
A
Transport Workers Union. The union representing SWA FA. The local chapter for SWA FA is 556
2
Q
Culture
A
How we work at SWA based on one simple golden rule. Work hard and celebrate success
3
Q
CISM
A
Critical incident stress management. It is a peer support program assisting crew member after stressful events
4
Q
WN
A
SWA international air transportation identification code
5
Q
YT
A
Young Traveler. A pax age 12-17 traveling alone. May need some assistance but are NOT classified as unaccompanied minors.
6
Q
3 day
A
A scheduled pairing with 2 overnights
7
Q
Sweeper
A
A ground operations employee assigned to assist with unaccompanied minors
8
Q
WX
A
Weather
9
Q
PTK
A
Passenger transfer kits. A sling and sliding board used to assist moving customers with disabilities from wheelchair to the aircraft seat
10
Q
Inflight supervisor
A
The inflight services employees assigned to a base to assist FA and evaluate job performance
11
Q
PED
A
Portable electronic device. Any device which runs on a battery like a cell phone, laptop computer, and media player.
12
Q
PBE
A
Protective breathing equipment. an enclosed hood that provides a breathable atmosphere to enable FA to work in the presence of smoke or fumes
13
Q
SWA
A
Southwest Airlines
14
Q
UM
A
Unaccompanied minor. Children between the ages 5-11 traveling alone
15
Q
D Flight attendant
A
The FA signed to the mid aft one forth of the cabin
16
Q
FTR
A
Failure to report. A FA who misses their trip sign in/report time but who COULD make the departure time
17
Q
TSA
A
Transportation security administration
The government department responsible for passenger screening at airport/aircraft screening
18
Q
FAR
A
Federal aviation regulation
19
Q
2 day
A
A scheduled pairing with one overnight
20
Q
POB
A
A bottle of compressed gaseous oxygen with a attached mask that can be used FA during a medical emergency or following a decompression
21
Q
Southwest Spirit
A
Our employees desire to go above and beyond to meet operational challenges and provide the best customer service while having FUN!
22
Q
Inflight services
A
The employee group that deals directly with FA job function. Part of the cabin services group.
23
Q
CRO
A
Complaint resolution official
a specially trained ground operations employee who is available to assist with issues involving customers with disabilities
24
Q
PSU
A
Passenger service unit.
A panel filled over passenger seats containing air vents, reading lights, FA call button, and emergency oxygen masks.
25
FFDO
Federal flight deck officer-
| a pilot with specialized training who is permitted to carry a fire arm when working as captain or first officer
26
PIC
Pilot in command
The pilot who is directly responsible for and is the final authority as to operation of the aircraft. This is the captain in his absence the F/O becomes PIC.
27
AED
Automated external defibrillator
| A lifesaving piece of emergency equipment that delivers a shock to the heart in cardiac arrest.
28
LAV
Lavatory- Restrooms on the aircraft
29
Jetbridge
The tunnel like structure that connects the airport terminal to the aircraft. Used to board and deplane customers.
30
LEO
Law Enforcement officer
| a traveler who is permitted to carry a firearm on board the aircraft
31
LUV
SWA stock ticker symbol also our preferred way to spelling love
32
LUV jet
The nickname for a SWA aircraft
33
MBL
Might Be Late
A FA who alerts crew scheduling that they will miss scheduled checkin time but arrive at the airport before their scheduled flight departs
34
MX
Maintenance
35
N/S
No Show- A FA who misses a scheduled check in
36
NRSA
Nonrevenue space available- Travel without charge if a seat is available on that flight.
37
OHB
Overhead bin- Enclosed stowage compartments in the passenger cabin running along with cabin walls over the passenger seats
38
Operations agent
A ground ops employee responsible for unloading and loading of an aircraft. Ops agents screen and board customers, coordinate, baggage and cargo compute weights and balances calculations and ensure aircraft is secure while at the gate.
39
OPS
Operations
40
CWA
Crew web access-The web-based flight attendant scheduling program. Accessed through swalife FA check in for pairing and keep track of their schedules using CWA
41
Galley Service door
Doors on the aircraft right used for loading supplies
42
Ground operations
The employee group responsible for the customer experience at the airport, ops agents, CSA, ramp, and skycap
43
FWD
Forward towards the nose of the aircraft
44
Irregular operation
Any flight that operates in a matter that may negatively impact our customers. Irregular ops include delays, cancellations, emergencies, security threats, and diversions
45
C flight attendant
The FA assigned to the mid one third of the cabin. C is responsible for checking emergency equipment exit-seat compliance, and snack and service set up.
46
EAP
Employee assistance program-SWA mental health and well-being program
47
Entry Door
Doors on aircraft left used for customer boarding and deplaning
48
ETA
Estimated time of arrival
49
ETD
Estimated time of departure
50
Exit Seat
A seat on the aircraft that has direct access to an exit without having to enter the aisle. There are certain restrictions on which customers may sit in the exit seats.
51
F/A or FA
Flight attendant
52
FAM
Federal Air Marshall- a department of homeland security employee responsible for preventing hijacking
53
Ferry
A aircraft flown from one station to the next with no revenue passengers on board.
54
B flight attendant
The FA assigned to the aft one third of the cabin. B is responsible for sitting up the aft gally for service and liquor inventory
55
DOT
Department of transportation
56
CSS
Customer service Supervisor- a ground operations leader who can assist with irregular situations CSS are available to help resolve customer conflicts or accommodate customers in the event of delays or cancellations
57
Captain
The pilot who sits in the left flight deck seat. The captain is the pilot in command and is identified by 4 stripes on his jacket cuff
58
Cabin experience
The level of customer service provided to SWA customers from the time they board the aircraft until the deplane at the destination
59
A/C right
The right side of the aircraft facing forward. Also refer to as the F/O side
60
APU
Auxiliary power unit- a small gas turbine engine in the tail of the aircraft that provides power to aircraft systems while on the ground.
61
ATC
Air traffic control
62
Cabin
The passenger compartment of the aircraft
63
IR
Medical consultant is content when emergency equipment is used (FAK or EMK and serious illness)
64
A/C
Aircraft- Plural is also aircraft with no 's.' You have one aircraft or ten aircraft
65
Irregularity report (IR)
An electronic report submitted by FA providing details and explanation for irregular operations or events
66
HHD
Hand held device a wireless credit card reader used by FA to inventory and collect payment for beverages purchased on board
67
AFT
The back portion of the aircraft towards the tail
68
FAA
Federal aviation administration
69
Flight Deck
The control compartment where pilots operate the aircraft
70
FO or F/O
The pilot who sits in the right flight deck seat. The FO is second in command and assumes PIC responsibilities in the absence of the captain. Identified with 3 stripes on jacket cuff.
71
CRM
Crew resource management. A practice of open communication between all crew members (pilots & F/A) working a flight, designed to reduce errors and increase safety.
72
Base
Also referred to as a domicile a SWA city where F/A and pilots begin and end their scheduled work assignment.
73
Pairing
Also referred to as a trip. A scheduled sequence of flights assigned to FA to work.
74
Provisioning
The employee group that deals directly with provisioning agent job function. A part of the cabin services group.
75
Turn
A scheduled pairing with no overnights. A turn originates and returns to base the same day.
76
Hazmat
Hazardous materials. Chemical and other substances that may pose a risk to health or safety when transported.
77
FAK
A kit containing supplies like bandages used to treat injuries
78
UTC
Unavailable to contact a FA who misses and does not return a call to crew scheduling
79
Cabin Services
The employee group that jointly deals with inflight services and provisioning
80
Base manager
The inflight service employees who are responsible for overseeing a base operation
81
Galley
Areas on the aircraft forward and aft of the cabin that provide storage and workspace for inflight beverage and snack service
82
OWWE
Hatches on either side of the aircraft above the wing that are used for emergency evacuations
83
SWA life
SWA employee website which provides company needs and info. CWA is accessed thru swa life.
84
PA
Public announcement
85
Provisioning agent
The employee responsible for stocking galley supplies. Removing trash, recyclables, cleaning the lavatory, and cleaning the galley floors. The provo agent job is part of the cabin services group.
86
Probation
For FA 6 month period following hire date during which employee leaders evaluate performance and provide mentoring to ensure he/she is a good fit for the position and the company.
87
PAX
Passenger. SWA prefers to use the work Customer
88
PAWS
Pets are welcome on Southwest. SWA program accepting small dogs & cats for transportation cabin
89
LRBL
Least Risk Bomb Location. A designated area of the aircraft where explosives can be positioned in order to minimized damage to the aircraft if detonated
90
Ramp agent (ramper)
A ground ops employee responsible for servicing the aircraft at the gate. RA marshall aircraft into and out of the gate area, load and unload baggage & cargo, fuel the aircraft, service lavs and at outstation remove trash and stock ice.
91
RT
Recurrent training. Required annual training FA must attend to remain qualified to fly.
92
Reserve
A block of 1,2, or 3 days in which a FA is on call to work a pairing as needed.
93
SOD
Supervisior on duty. A leader who is on call 24 hours to handle irregular ops outside of normal business hours.
94
Provisioning station
Also called a provisioning location cities served by SWA that support a warehouse and have provisioning agent who fully stock the aircraft.
95
RBF
Read before you fly. Briefing memos flight attendants are required to read before reporting to the aircraft for duty.
96
Customer
SWA term for passenger
97
CRS
Child restraint system- Car seats or other approved devices used on board to safely secure young children in their seats
98
CSA
A ground operations employee who provides assistance to customers in the terminal. CSA's sell tickets, issue boarding passes, check baggage and provide flight info. CSA may work ticket counter, gate podiums or baggage claim
99
Outstation
A city served by SWA with no crew base or provisioning station. Basic cabin services like trash removed and ice are provided.
100
COS
Customer of size. A customer who requires more than 1 seat belt for comfort and safety.
101
Charter
An aircraft that has been hired by a private group or the government to operate a non-scheduled flight.
102
CS&S
Customer support and service- The employee group responsible for making telephone reservations and answering customer questions.
103
Crew scheduling
The in-flight services department responsible for ensuring all swa flights are staffed with required number of F/A's
104
ABA
Able bodied assistant- A passenger selected by a FA to assist in an emergency or security situation.
105
D/H
Deadhead-A crew member maybe flown, or deadheaded from one station to the next as a passenger in order to begin or continue a pairing as a working crew member. Deadhead crew members are considered on duty.
106
EMK
Emergency medical kit- A kit containing medications used to treat illnesses.
107
Airstairs
Portable stairs used to board and deplane customers if a jet bridge is not available.
108
"A" Flight attendant
The flight attendant assigned to the forward 1/3 of the cabin. A is responsible for making PA, conducting compliance checks and communicating with pilots, operations, and scheduling
109
AED (where and what to look for)
800 fwd entry stowage
300,500,700 FWD entry OHB.
Check secured with velcro tape. One red seal is intact. If is a seal is missing: 1. open AED and check to see if there are 2 sets of pads: one pre-connected to AED unit.
110
Escape slide
A self inflating ramp that provides a means of rapid egress from the cabin in an emergency.
111
EMK (where and what to look for)
```
300, 500, 700 FWD ROHB
800 FWD stowage
Yellow- Tubing
Blue- breathing
Orange- Medicine
Red seal number has to be on IR. Blood pressure and steph can be used with breaking seal. Check seal with serial number on main one. Open small zipper for cuff and blood.
```
112
ISC
Inflight security coordinator. The captain, who is responsible for coordinating the response to security threats while the aircraft is airborne
113
RON
Remain overnight time away from base at a non base cities scheduled for FA working multi day pairing. Also refers to aircraft parked at a airport overnight
114
GSC
Ground security coordinator. A ground operations employee (usually an ops agent) responsible for coordinating the response to security threats while the aircraft is at the gate or on the ground.
