Terms Flashcards
AFT
Rear area of the aircraft
Air Carrier
An airline authorized by the government to engage in transportation of customers and cargo
Pre-Departure Report
Final paperwork given to FA by the gate agent; contains specific information regarding number of passengers, their seat number, flying status, etc.
ATC
A network of radio communication facilities responsible for the safe guidance of aircraft in both the air and on airport taxiways and runways
Airport/city code
A three character alpha code identifying an airport
Alert bulletin
A written communication issued to inform FAs of immediate changes to manual content. Bulletins are temporary and must be retained until the manual can be permanently revised
Altitude
An aircrafts vertical distance from sea level (measured in feet)
AOA
The restricted area at the airport in which aircrafts are parked and serviced. Access to this area is limited to airline /airport and other authorized personnel. Also called the ramp area.
Back-to-back
Two trips flown consecutively
Bag cart
A cart or stand used to temporarily store customers baggage
Ballast
Weights of 50 lb increments placed in cargo for aircraft weight and balance purposes
Base
The station/domicile where all your trips will begin and end
Bidding
The process in which FAs indicate their schedule preferences to determine flight schedules for a given month
Block-in/block-out
The period of time that begins when the aircraft brakes are released (block out) and ends when the aircraft comes to a stop and brakes are set (block in)
Boarding
When customers enplane an aircraft
Briefing/crew briefing
A short meeting of all flight crew members prior to each duty period and whenever there is an aircraft or crew change. The briefing includes an introduction, emergency and service review and other pertinent information
Bulkhead
A wall onboard the aircraft
Cabin
The passenger compartment of an aircraft
CJR
A pressurized jet built by the bombardier company of Canada that carries a crew of three:captain, first office and flight attendant. 9E operates 2 models. CJR 200 (50 seats) and CJR 900 (76 seats)
Captain (CA)
PIC of an aircraft. Occupies left seat in the flight deck
Cargo
Items accepted for carriage on flight, including baggage, airfreight, small package shipments, mail, and comat (company mail)
Cargo compartment
Sections of the aircraft used to store baggage and other cargo. Passengers are not permitted access to these compartments
Carrier
An airline that provides scheduled air transportation to the public
Carry-on baggage
Items carried by the customer onto the aircraft. Excessive carry on items may be stored in one of the designated cargo compartments. The weight of carry on items is included with the passengers weight
Charter
A non-scheduled flight contracted to specific groups who enter into a mutual agreement regarding cost and services with the airline
Checklist
Any written list of items designed to assist a crew member in performing their job responsibilities in a specific order
Checked baggage
Baggage (luggage) surrendered by the customer at their original boarding city that is carried to the passengers final destination. Checked baggage is returned to the customer only at the baggage claim area
Comat/comail
Company mail
CRO
An employee who has been trained in the rules and regulations involving a person with disabilities and exit row requirements
Configuration
The arrangement of an aircrafts seats and other other cabin features
Connection
Process of taking two or more flight segments to travel to a final destination.
Crewmember
Person (s) designated to perform specialized duties onboard an aircraft
CRM
Effective use of all resources including personnel, training procedures and equipment to achieve the highest possible level of safety
Dangerous Goods (DG)
Items deemed by the DOT as hazardous when shipped via an aircraft. Also known as Hazmat
Deadheading (DH)
A Crewmember being positioned for a trip or traveling to training
Decompression
Aircrafts inability to maintain a designated cabin altitude pressure
Demo or safety demonstration
Pre-departure briefing designed to identify how to use specified emergency equipment. Prior to each flight segement, FAs demonstrate the use of seatbelts and oxygen masks, and identify emergency exits
Deplane
The act of leaving an aircraft at the termination of a flight
Descent
Downward motion of an aircraft in preparation for landing
Destination
Predetermined arrival point
Dispatch
Employees who are jointly responsible with the captain for the safe launch of each flight
Ditching
Emergency landing and evacuation of an aircraft in water
Domestic
Flying within the continental US
Don
To put on (don your life jacket)
DOT
Federal agency responsible for setting policies and procedures governing all modes of transportation in the US
Downline
Segments, legs, or stations that follow your station on a flights routing
Emergency exit
Special exits used to evacuate an aircraft in an emergency
Evacuation
Process of immediately leaving an aircraft under emergency conditions
FA
Person trained in policies and procedures governing the emergency evacuation of an aircraft
FAA
Federal agency responsible for enforcing the policies and procedures set by DOT. The FAA oversees airline and/or aircraft safety and emergency procedures. Also referred to as the administrator
FAR
FAA rules established for the airlines to guard against potential safety hazards
Ferry flights
Flight that positions an aircraft from one city to another city. Revenue customers are not permitted to travel on ferry flights, crewmembers may be permitted, depending on the circumstances
First aid
Immediate and temporary administration of medical care until professionals are available
Flight deck
Compartment from which the pilots control the aircraft. Located in most forward section of aircraft
Flight segment (leg)
Period of time from the point of boarding to the point of deplaning on any flight
FO
Second in command of an aircraft, occupies right seat in flight deck
Forward (fwd)
Front area of the aircraft
Frequent Flyer Program
Airline promotional program that rewards frequent travelers with reduced fare or free airline travel, upgrades, rental cars, hotel rates etc. awards are based on miles flown or dollars spent with sponsoring airline and participating businesses
Fuselage
Body of an aircraft minus the wings and tail. The cockpit, passenger cabin, cargo bins, and most of navigational and communications equipment are contained in the fuselage
Galley
Area on the aircraft where food and beverages are stored and prepared
Gate
Area in terminal where customers board or deplane the aircraft
GPU
Portable device attached to the aircraft while it is on the ground to supply power when the engines are not running
Hangar
Building where airplanes are brought for Maintenance work
Hazardous Materials (hazmat)
Chemicals, Compounds, and other materials that may pose health hazards to workers (dangerous goods)
Inflight Recurrent Training (IRT)
Training program mandated by the FAA which all FAs must complete annually, containing ground school and hands-on training
Jumpseat
An additional seat usually located in the cockpit of an aircraft. A third authorized party, such as an FAA inspector or a pilot in training, uses the jumpseat for viewing cockpit procedures. Also includes the FA Jumpseat in the cabin
Load
Total number of customers onboard a flight
Layover
To stay over at a station or city other than your home base, does not require overnight
MT
Missed trip
NTSB
Organization that investigates airline accidents and makes recommendations to the FAA
No-show
A FA or customer who does not show up for a scheduled flight (missed trip)
Non-revenue passenger (non-rev)
Airline employees and/or eligible family members who are traveling on stand by status and have paid service fees for their tickets
Operations Control Center (OCC)
Department which includes maintenance and crew routing, meteorology, dispatch, and crew coordinators (formerly SOC)
Originating Flight
Flight that is just beginning and has its own flight number
Per diem
Meal expense allowance determined by the total number of hours you are away from your home base
Placards
Instructional signs posted in the aircraft (exit signs, door operation instructions for exit row Windows)
Preflight check
Check performed by FA to ensure emergency equipment and specific aircraft systems are in proper working order
Protective breathing equipment (pbe)
A breathing apparatus that provides an environment safe from toxic smoke and fumes while fighting a fire
Ramp
Area where airplanes park outside the terminal
Reserve FA
A FA whose month consists of predetermined periods of availability for flight duty with intervening scheduled days off
Revenue
Tickets that have been paid for; paying customers
Revision
Updated or revised info which must be read and inserted into the FAM on the first layover after receipt or prior to the next scheduled trip
RON
To stay overnight at a city other than your home base
Safety information cards
Cards located in each seat pocket which illustrate and explain what to do during an emergency. They are required at every passenger carrying seat. Also referred to as Safety briefing cards
Secure
To lock up, latch or stow
Scheduled time
The planned time between departure to arrival
SIDA
Areas in and around an airport that require all individuals to display proper identification at all times.; access is restricted to authorized personnel
Sterile Cockpit/ sterile flight deck
Aircraft movement up to 10,000 ft when ascending and down to 10,000 ft when descending until parked at the gate. Sterile cockpit is the most critical phase of flight: 80% of all airline accidents happen during takeoff and landing. FAs should not attempt to communicate with flight deck during sterile cockpit for other an safety related or emergency matters
SOC (system operations control)
Department which includes maintenance and crew routing, meteorology, dispatch and crew coordinators
Takeoff
When an aircraft leaves the ground
Taxi
When an aircraft moves under its own power while on the ground
UM
Any person 5-17 years old traveling alone, or with another person of the same age group, who has paid a fee and enrolled in the UM program
Sky
The delta inflight magazine
Skymiles
The delta frequent flyer program
