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Airline Terminology > Terms > Flashcards

Terms Flashcards

1
Q

AFT

A

Rear area of the aircraft

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2
Q

Air Carrier

A

An airline authorized by the government to engage in transportation of customers and cargo

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3
Q

Pre-Departure Report

A

Final paperwork given to FA by the gate agent; contains specific information regarding number of passengers, their seat number, flying status, etc.

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4
Q

ATC

A

A network of radio communication facilities responsible for the safe guidance of aircraft in both the air and on airport taxiways and runways

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5
Q

Airport/city code

A

A three character alpha code identifying an airport

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6
Q

Alert bulletin

A

A written communication issued to inform FAs of immediate changes to manual content. Bulletins are temporary and must be retained until the manual can be permanently revised

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7
Q

Altitude

A

An aircrafts vertical distance from sea level (measured in feet)

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8
Q

AOA

A

The restricted area at the airport in which aircrafts are parked and serviced. Access to this area is limited to airline /airport and other authorized personnel. Also called the ramp area.

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9
Q

Back-to-back

A

Two trips flown consecutively

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10
Q

Bag cart

A

A cart or stand used to temporarily store customers baggage

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11
Q

Ballast

A

Weights of 50 lb increments placed in cargo for aircraft weight and balance purposes

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12
Q

Base

A

The station/domicile where all your trips will begin and end

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13
Q

Bidding

A

The process in which FAs indicate their schedule preferences to determine flight schedules for a given month

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14
Q

Block-in/block-out

A

The period of time that begins when the aircraft brakes are released (block out) and ends when the aircraft comes to a stop and brakes are set (block in)

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15
Q

Boarding

A

When customers enplane an aircraft

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16
Q

Briefing/crew briefing

A

A short meeting of all flight crew members prior to each duty period and whenever there is an aircraft or crew change. The briefing includes an introduction, emergency and service review and other pertinent information

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17
Q

Bulkhead

A

A wall onboard the aircraft

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18
Q

Cabin

A

The passenger compartment of an aircraft

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19
Q

CJR

A

A pressurized jet built by the bombardier company of Canada that carries a crew of three:captain, first office and flight attendant. 9E operates 2 models. CJR 200 (50 seats) and CJR 900 (76 seats)

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20
Q

Captain (CA)

A

PIC of an aircraft. Occupies left seat in the flight deck

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21
Q

Cargo

A

Items accepted for carriage on flight, including baggage, airfreight, small package shipments, mail, and comat (company mail)

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22
Q

Cargo compartment

A

Sections of the aircraft used to store baggage and other cargo. Passengers are not permitted access to these compartments

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23
Q

Carrier

A

An airline that provides scheduled air transportation to the public

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24
Q

Carry-on baggage

A

Items carried by the customer onto the aircraft. Excessive carry on items may be stored in one of the designated cargo compartments. The weight of carry on items is included with the passengers weight

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25
Q

Charter

A

A non-scheduled flight contracted to specific groups who enter into a mutual agreement regarding cost and services with the airline

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26
Q

Checklist

A

Any written list of items designed to assist a crew member in performing their job responsibilities in a specific order

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27
Q

Checked baggage

A

Baggage (luggage) surrendered by the customer at their original boarding city that is carried to the passengers final destination. Checked baggage is returned to the customer only at the baggage claim area

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28
Q

Comat/comail

A

Company mail

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29
Q

CRO

A

An employee who has been trained in the rules and regulations involving a person with disabilities and exit row requirements

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30
Q

Configuration

A

The arrangement of an aircrafts seats and other other cabin features

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31
Q

Connection

A

Process of taking two or more flight segments to travel to a final destination.

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32
Q

Crewmember

A

Person (s) designated to perform specialized duties onboard an aircraft

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33
Q

CRM

A

Effective use of all resources including personnel, training procedures and equipment to achieve the highest possible level of safety

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34
Q

Dangerous Goods (DG)

A

Items deemed by the DOT as hazardous when shipped via an aircraft. Also known as Hazmat

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35
Q

Deadheading (DH)

A

A Crewmember being positioned for a trip or traveling to training

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36
Q

Decompression

A

Aircrafts inability to maintain a designated cabin altitude pressure

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37
Q

Demo or safety demonstration

A

Pre-departure briefing designed to identify how to use specified emergency equipment. Prior to each flight segement, FAs demonstrate the use of seatbelts and oxygen masks, and identify emergency exits

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38
Q

Deplane

A

The act of leaving an aircraft at the termination of a flight

39
Q

Descent

A

Downward motion of an aircraft in preparation for landing

40
Q

Destination

A

Predetermined arrival point

41
Q

Dispatch

A

Employees who are jointly responsible with the captain for the safe launch of each flight

42
Q

Ditching

A

Emergency landing and evacuation of an aircraft in water

43
Q

Domestic

A

Flying within the continental US

44
Q

Don

A

To put on (don your life jacket)

45
Q

DOT

A

Federal agency responsible for setting policies and procedures governing all modes of transportation in the US

46
Q

Downline

A

Segments, legs, or stations that follow your station on a flights routing

47
Q

Emergency exit

A

Special exits used to evacuate an aircraft in an emergency

48
Q

Evacuation

A

Process of immediately leaving an aircraft under emergency conditions

49
Q

FA

A

Person trained in policies and procedures governing the emergency evacuation of an aircraft

50
Q

FAA

A

Federal agency responsible for enforcing the policies and procedures set by DOT. The FAA oversees airline and/or aircraft safety and emergency procedures. Also referred to as the administrator

51
Q

FAR

A

FAA rules established for the airlines to guard against potential safety hazards

52
Q

Ferry flights

A

Flight that positions an aircraft from one city to another city. Revenue customers are not permitted to travel on ferry flights, crewmembers may be permitted, depending on the circumstances

53
Q

First aid

A

Immediate and temporary administration of medical care until professionals are available

54
Q

Flight deck

A

Compartment from which the pilots control the aircraft. Located in most forward section of aircraft

55
Q

Flight segment (leg)

A

Period of time from the point of boarding to the point of deplaning on any flight

56
Q

FO

A

Second in command of an aircraft, occupies right seat in flight deck

57
Q

Forward (fwd)

A

Front area of the aircraft

58
Q

Frequent Flyer Program

A

Airline promotional program that rewards frequent travelers with reduced fare or free airline travel, upgrades, rental cars, hotel rates etc. awards are based on miles flown or dollars spent with sponsoring airline and participating businesses

59
Q

Fuselage

A

Body of an aircraft minus the wings and tail. The cockpit, passenger cabin, cargo bins, and most of navigational and communications equipment are contained in the fuselage

60
Q

Galley

A

Area on the aircraft where food and beverages are stored and prepared

61
Q

Gate

A

Area in terminal where customers board or deplane the aircraft

62
Q

GPU

A

Portable device attached to the aircraft while it is on the ground to supply power when the engines are not running

63
Q

Hangar

A

Building where airplanes are brought for Maintenance work

64
Q

Hazardous Materials (hazmat)

A

Chemicals, Compounds, and other materials that may pose health hazards to workers (dangerous goods)

65
Q

Inflight Recurrent Training (IRT)

A

Training program mandated by the FAA which all FAs must complete annually, containing ground school and hands-on training

66
Q

Jumpseat

A

An additional seat usually located in the cockpit of an aircraft. A third authorized party, such as an FAA inspector or a pilot in training, uses the jumpseat for viewing cockpit procedures. Also includes the FA Jumpseat in the cabin

67
Q

Load

A

Total number of customers onboard a flight

68
Q

Layover

A

To stay over at a station or city other than your home base, does not require overnight

69
Q

MT

A

Missed trip

70
Q

NTSB

A

Organization that investigates airline accidents and makes recommendations to the FAA

71
Q

No-show

A

A FA or customer who does not show up for a scheduled flight (missed trip)

72
Q

Non-revenue passenger (non-rev)

A

Airline employees and/or eligible family members who are traveling on stand by status and have paid service fees for their tickets

73
Q

Operations Control Center (OCC)

A

Department which includes maintenance and crew routing, meteorology, dispatch, and crew coordinators (formerly SOC)

74
Q

Originating Flight

A

Flight that is just beginning and has its own flight number

75
Q

Per diem

A

Meal expense allowance determined by the total number of hours you are away from your home base

76
Q

Placards

A

Instructional signs posted in the aircraft (exit signs, door operation instructions for exit row Windows)

77
Q

Preflight check

A

Check performed by FA to ensure emergency equipment and specific aircraft systems are in proper working order

78
Q

Protective breathing equipment (pbe)

A

A breathing apparatus that provides an environment safe from toxic smoke and fumes while fighting a fire

79
Q

Ramp

A

Area where airplanes park outside the terminal

80
Q

Reserve FA

A

A FA whose month consists of predetermined periods of availability for flight duty with intervening scheduled days off

81
Q

Revenue

A

Tickets that have been paid for; paying customers

82
Q

Revision

A

Updated or revised info which must be read and inserted into the FAM on the first layover after receipt or prior to the next scheduled trip

83
Q

RON

A

To stay overnight at a city other than your home base

84
Q

Safety information cards

A

Cards located in each seat pocket which illustrate and explain what to do during an emergency. They are required at every passenger carrying seat. Also referred to as Safety briefing cards

85
Q

Secure

A

To lock up, latch or stow

86
Q

Scheduled time

A

The planned time between departure to arrival

87
Q

SIDA

A

Areas in and around an airport that require all individuals to display proper identification at all times.; access is restricted to authorized personnel

88
Q

Sterile Cockpit/ sterile flight deck

A

Aircraft movement up to 10,000 ft when ascending and down to 10,000 ft when descending until parked at the gate. Sterile cockpit is the most critical phase of flight: 80% of all airline accidents happen during takeoff and landing. FAs should not attempt to communicate with flight deck during sterile cockpit for other an safety related or emergency matters

89
Q

SOC (system operations control)

A

Department which includes maintenance and crew routing, meteorology, dispatch and crew coordinators

90
Q

Takeoff

A

When an aircraft leaves the ground

91
Q

Taxi

A

When an aircraft moves under its own power while on the ground

92
Q

UM

A

Any person 5-17 years old traveling alone, or with another person of the same age group, who has paid a fee and enrolled in the UM program

93
Q

Sky

A

The delta inflight magazine

94
Q

Skymiles

A

The delta frequent flyer program

Airline Terminology (1 decks)

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