Terms Flashcards
‘B’ -FA
Aft 1/3
Set up Aft galley for service & liquor inventory
‘C’-FA
Mid 1/3
Exit seat compliance
Snack service setup
‘D’-FA
737-800 aircraft only
Mid aft 1/4
Able-Bodied Assistant (ABA)
Passenger selected by FA to assistant in emergency or security situation
Airstairs
Portable stairs used to board and deplane if jetbridge not available
Cabin Services
The employee group jointly deals with inflight services & provisioning
Charter
Aircraft hired by private group to operate non-scheduled flight
CISM
Critical incident Stress Management
Peer support program
Assist crew after stressful event
CS&S
Customer Support & Services
Making reservations
Answering customer questions
CSA
Customer Service Agent
Grounds op
Ticket counter
Gate podiums
Baggage claims
CRM
Crew Resource Management
A practice of open communication btwn crew
Reduce errors
Increase Safety
Complaint Resolution official (CRO)
Ground operations
Customers w/disabilities
Customer Service Supervisor
Ground Ops leader
Resolve customer conflicts/
Accommodations
CWA
Crew Web Access
Web FA scheduling program
Through SWALife
Track schedule
D/H
Deadhead
Flown as passenger to get to work
“Considered on duty”
EAP
Employee Assistant Program
Mental health & well being program
Escape Slide
Self-inflating ramp in case of emergency
FAM
Federal Air Marshal
Dept of Homeland Security
Prevent hijacking
FFDO
Federal Flight Deck Officer
Pilot specially trained to carry firearm
Capt or FO
FTR
Failure to report
Miss report time
make departure time
Ground Operations
Airport customer service experience Operations agent ramp agent customer service agent Skycaps
GSC
Ground security coordinator
Responds to security threats
At gate or ground
HazCom
Hazard Communications
Protects from illness/injuries from
Exposure to hazardous chemicals/compounds
Irregular operations
Delays Cancellations Emergencies Security threats Diversions
Irregularity Report
Reports by FA w/details & explanations for irregular operations
ISC
Inflight Security Coordinator
Captain
Coordinate response to security threat while airborne
Jet bridge
Tunnel like structure
Connect airport terminal to aircraft
LEO
Law Enforcement Officer
Permitted to carry firearm on aircraft
LRBL
Least Risk Bomb Location
Designated area where explosives positioned to minimize damage
LUV
SW stock ticker symbol
MBL
Might Be Late
Alerts crew scheduling will miss report
Arrive before departure
NRSA
Nonrevenue Space Available
Travel w/o charge if a seat available on flight
Outstation
City served by SW provisioning station
Trash removal
Ice provided
OWWE
Overwing Window Exit
Hatches on either side of plane
Above wings
Emergency evacuation exit
Portable Oxygen Bottle (POB)
Bottle compressed oxygen
Mask
Used by FA
Medical emergency/ decompression
Protective Breathing Equipment (PBE/Smoke Hood)
Enclosed hood
Creates breathable atmosphere
From smoke/fumes
Provisioning Station
Provisioning location
Warehouse
Provisioning agent stock aircraft
PSU
Passenger Service Unit
Panel over passenger seat Air vents Reading light FA call button Emergency mask
PTK
Passenger Transfer Kit
Sling/sliding board assist customers from wheelchair to seat
RBF
Read before Fly
Memos FA required to read before reporting to the aircraft for duty
‘A’ -FA
Forward 1/3
Makes PA’s
Compliance check
Communicate with pilot, operations, & scheduling
