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Terms, Definitions, & Abbreviations > Terms > Flashcards

Terms Flashcards

1
Q

‘B’ -FA

A

Aft 1/3

Set up Aft galley for service & liquor inventory

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2
Q

‘C’-FA

A

Mid 1/3
Exit seat compliance
Snack service setup

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3
Q

‘D’-FA

A

737-800 aircraft only

Mid aft 1/4

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4
Q

Able-Bodied Assistant (ABA)

A

Passenger selected by FA to assistant in emergency or security situation

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5
Q

Airstairs

A

Portable stairs used to board and deplane if jetbridge not available

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6
Q

Cabin Services

A

The employee group jointly deals with inflight services & provisioning

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7
Q

Charter

A

Aircraft hired by private group to operate non-scheduled flight

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8
Q

CISM

Critical incident Stress Management

A

Peer support program

Assist crew after stressful event

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9
Q

CS&S

Customer Support & Services

A

Making reservations

Answering customer questions

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10
Q

CSA

Customer Service Agent

A

Grounds op
Ticket counter
Gate podiums
Baggage claims

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11
Q

CRM

Crew Resource Management

A

A practice of open communication btwn crew
Reduce errors
Increase Safety

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12
Q

Complaint Resolution official (CRO)

A

Ground operations

Customers w/disabilities

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13
Q

Customer Service Supervisor

A

Ground Ops leader
Resolve customer conflicts/
Accommodations

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14
Q

CWA

Crew Web Access

A

Web FA scheduling program
Through SWALife
Track schedule

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15
Q

D/H

Deadhead

A

Flown as passenger to get to work

“Considered on duty”

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16
Q

EAP

Employee Assistant Program

A

Mental health & well being program

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17
Q

Escape Slide

A

Self-inflating ramp in case of emergency

18
Q

FAM

Federal Air Marshal

A

Dept of Homeland Security

Prevent hijacking

19
Q

FFDO

Federal Flight Deck Officer

A

Pilot specially trained to carry firearm

Capt or FO

20
Q

FTR

Failure to report

A

Miss report time

make departure time

21
Q

Ground Operations

A 
Airport customer service experience
Operations agent 
ramp agent
customer service agent
Skycaps
22
Q

GSC

Ground security coordinator

A

Responds to security threats

At gate or ground

23
Q

HazCom

Hazard Communications

A

Protects from illness/injuries from

Exposure to hazardous chemicals/compounds

24
Q

Irregular operations

A 
Delays
Cancellations
Emergencies
Security threats 
Diversions
25
Q

Irregularity Report

A

Reports by FA w/details & explanations for irregular operations

26
Q

ISC

Inflight Security Coordinator

A

Captain

Coordinate response to security threat while airborne

27
Q

Jet bridge

A

Tunnel like structure

Connect airport terminal to aircraft

28
Q

LEO

Law Enforcement Officer

A

Permitted to carry firearm on aircraft

29
Q

LRBL

Least Risk Bomb Location

A

Designated area where explosives positioned to minimize damage

30
Q

LUV

A

SW stock ticker symbol

31
Q

MBL

Might Be Late

A

Alerts crew scheduling will miss report

Arrive before departure

32
Q

NRSA

Nonrevenue Space Available

A

Travel w/o charge if a seat available on flight

33
Q

Outstation

A

City served by SW provisioning station
Trash removal
Ice provided

34
Q

OWWE

Overwing Window Exit

A

Hatches on either side of plane
Above wings
Emergency evacuation exit

35
Q

Portable Oxygen Bottle (POB)

A

Bottle compressed oxygen
Mask
Used by FA
Medical emergency/ decompression

36
Q

Protective Breathing Equipment (PBE/Smoke Hood)

A

Enclosed hood
Creates breathable atmosphere
From smoke/fumes

37
Q

Provisioning Station

A

Provisioning location
Warehouse
Provisioning agent stock aircraft

38
Q

PSU

Passenger Service Unit

A 
Panel over passenger seat
Air vents
Reading light 
FA call button 
Emergency mask
39
Q

PTK

Passenger Transfer Kit

A

Sling/sliding board assist customers from wheelchair to seat

40
Q

RBF

Read before Fly

A

Memos FA required to read before reporting to the aircraft for duty

41
Q

‘A’ -FA

A

Forward 1/3
Makes PA’s
Compliance check
Communicate with pilot, operations, & scheduling

Terms, Definitions, & Abbreviations (2 decks)

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