Terms Flashcards
What does PBA stand for?
Pattern of Business Activity (PBA)
What is the purpose of the CSI register?
The CSI register is a database or structured document used to record and manage improvement opportunities throughout their lifecycle.
What is the definition of warranty?
Warrenty encompasses a services availability, its needed capacity, continuity, and security.
What is a business case?
A business case is a decision support and planning tool that justifies a significant expenditure.
What are the 4 P’s of Service Strategy?
- Perspectives
- Positions
- Plans
- Patterns
What is the definition of Service Catalog?
A service catalog is a list of services that are live or available for deployment.
What is the definition of utility?
Utility is a functionality offered by a product or service to meet a particular need.
Service assets are comprised of what two categories?
- Capacities
- Resources
Customer assets are comprised of what two categories?
- Capabilities
- Resources
What are the processes that make up the Service Strategy lifecycle?
- Strategy Management for IT services
- Service Portfolio Management
- Financial Management
- Demand Management
- Business Relationship Management
What does S.W.A.T stand for?
- Strength
- Weakness
- Opportunity
- Threat
In the 4 P’s of Service Strategy, what is the defintion of patterns?
Patterns are defined as a series of consistent decisions and actions.
In the 4 P’s of Service Strategy, what is the defintion of perspective?
Perspective is defined as vision and direction.
What is the definition of return of investment?
Return of investment is the difference between benefit achieved and cost to achieve.
What is the definition of risk?
Risk is any possible event that could cause harm, loss. or miseed objective.
In the 4 P’s of Service Strategy, what is the defintion of positions?
Positions is defined as a well-defined stance and distinctiveness.
Describe the Service Portfolio
The service portfolio is a complete set of services managed by a service provider.
What is the definition of outcome?
What is a service model?
A service model shows how service assets interact with customer assets to create value. This describes the structure and dynamics of a service.
What is the definition of a pattern of business activity?
A pattern of business activity is a workload profile of one or more business activities.
In the 4 P’s of Service Strategy, what is the defintion of Plans?
Plans is defined as a transition from current state to future state.
What does ROI stand for?
Return on Investment (ROI)
