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SWA Terms > Terms > Flashcards

Terms Flashcards

0
Q

‘B’ Flight Attendant

A

FA assigned to the Aft 1/3 cabin. B is responsible for setting up AFT galley for service & liquor inventory.

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1
Q

‘A’ Flight Attendant

A

FA Forward cabin 1st 3rd of cabin. “A” is responsible for PAs conducting compliance checks & communicating w/Pilots, Operations & Scheduling.

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2
Q

‘C’ Flight Attendant

A

FA at mid 1/3 cabin. C is responsible for checking the ER equipment, exit seat compiance & snack service.

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3
Q

‘D’ Flight attendant (800 series)

A

D FA assigned to mid AFT 1/4 of cabin

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4
Q

AC

A

Aircraft

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5
Q

ABA

A

Able-Bodied Assistant Pa selected by FA to assist in ER or security situation.

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6
Q

AFT

A

The back portion of AC

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7
Q

Airstairs

A

Portable Stairs. board/deplane when Jetbridge is no available.

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8
Q

APU

A

Auxiliary Power Unit A small gas turbine engine in the tail of AC that provides power to AC systems while on the ground.

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9
Q

ATC

A

Air Traffic Control

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10
Q

AED

A

Automated External Defibulator Life saving device that delivers a shock to the heart in a CA (cardiac arrest)

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11
Q

Base/Domicile

A

Begin and End their scheduled work assignments

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12
Q

Base Manager

A

The inflight service employees who are responsible for overseeing a Base Operation

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13
Q

Cabin

A

The passenger (pax) compartment of AC

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14
Q

Cabin Experience

A

the level of customer service provided to the SWA pax from the time they board to AC/deplane at destination.

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15
Q

Cabin Service

A

the employee group that jointly deals with inflight services & provisioning

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16
Q

CAPT or Captain or CA

A

The Pilot who sits in the L flight deck seat. Cap is the pilot in command and is identified by 4 stripes on his jacket cuff or epaulets.

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17
Q

Charter

A

An AC that has been hired by a private group or the government to operate a Non-Scheduled flight.

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18
Q

CISM

A

Critical Incident Stress Management is is a peer-support program assisting Crew Members after a stressful event.

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19
Q

CRO

A

Complaint Resolution Official a specially trained Ground Ops employee who is available to assist with issues involving customers w/disabilities

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20
Q

COS

A

Customer Of Size a pax who requires more than one seat for comfort & safety.

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21
Q

Crew Scheduling

A

the inflight service department for ensuring all SW flights are staffed with the required # of FAs

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22
Q

CRM

A

Crew Resource Management A practice of open communication between all crew members working a flight, designed to reduce errors & increase safety

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23
Q

CRS

A

Child Restraint System car seat or other approved devices used onboard to safely secure young children in their seats.

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24
Q

CS&S

A

Customer Support & Service the employee group responsible for making telephone reservations and answering customer questions.

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25
Q

Culture

A

How we work at SWA, based on the one simple idea: Follow the Golden Rule. Work hard & Celebrate Success!

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26
Q

Customer

A

SWA term for Passanger

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27
Q

CSA

A

Customer Service Agent a ground ops employee who provides assistance to customers in the terminal. CSAs sell ticket, issue boarding passes, check baggage & provide flight info. CSA work ticket counter, gate podiums or baggage claims

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28
Q

CSS

A

Customer Service Supervisor a ground ops leader who can assist with irregular situations. css are available to help resolve pax conflicts or accommodate customers in the event of delays or cancelations.

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29
Q

CWA

A

Crew Web Address the web based FA scheduling program accessed through SWAlife. FA check in for pairing & keep track of their scheduling.

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30
Q

D/H

A

DeadHead a crew member may be flown or “deadheaded” from one station to the next as a pax in order to begin or continue a pairing as a working crew member. DH crew are considered “on duty”

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31
Q

DOT

A

Department Of Transportation

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32
Q

EAP

A

Employee Assistant Program. SWA mental health & well being program.

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33
Q

EMK

A

Emergency Medical Kit a kit that contains medications used to treat illness

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34
Q

Entry Doors

A

Doors on the AC LEFT, used to board & deplane customers

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35
Q

Escape Slide

A

A self inflating ramp that provides a means of rapid egress from the cabin in an emergency

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36
Q

ETA

A

Estimated Time of Arrival

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37
Q

ETD

A

Estimated Time of Departure

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38
Q

Exit Seat

A

a seat on the AC that has a direct access to an exit without having to enter the aisle. There are certain restrictions on which customers may sit in the exit seats.

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39
Q

FA

A

Flight Attendant

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40
Q

FAA

A

Federal Aviation Administrator

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41
Q

FAM

A

Federal Air Marshal a department of Homeland Security employee responsible for preventing hijackings

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42
Q

FAR

A

Federal Aviation Regulation

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43
Q

Ferry

A

an AC flown from on station to another with no revenue pax onboard

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44
Q

FAK

A

First Aid Kit supplies, bandages to treat injury

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45
Q

FFDO

A

Federal Flight Deck Officer A pilot with specialized training who is permitted to carry a firearm when working as Cap or FO.

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46
Q

FO

A

First Officer Pilot who sits in the RIGHT flight deck seat. FO is second in command and assumes PIC responsibilities in the absence of the Cap. Identified by 3 stripes on jacket cuff or epaulets.

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47
Q

Flight Deck

A

the control compartment where the pilots operate the AC

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48
Q

FTR

A

Failure To Report a FA who misses their trip sign-in/report time, but who could make the department time.

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49
Q

FWD

A

Forward towards the nose of the AC

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50
Q

Galley

A

areas on the AC forward & aft of cabin that provide storage & workspace for inflight beverage & snack service

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51
Q

Galley Service Door

A

doors on the Right side of AC used for loading galley supplies

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52
Q

Ground Operations/Ground Ops

A

the employee group responsible for the customers experience @ airport. This group includes ops agent, ramp agent, CSA & skycaps

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53
Q

GSC

A

Ground Security Coordinator a ground ops employee (usually and Ops agent) responsible for coordinating the response to security threats while ac is at the gate or on the ground.

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54
Q

Hazmat

A

Hazardous Materials chemicals & other substances that may pose a risk to health or safety when transported.

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55
Q

HHD

A

Hand Held Device a wireless credit card reader used by FA to inventory & collect payment for beverages purchased on board

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56
Q

Inflight Services

A

the employee group that deals directly with FA job function. part of the cabin services group

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57
Q

Inflight Supervisor

A

the inflight services employee assigned to a Base to assist FA & evaluate job performances

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58
Q

Irregular Operations

A

any flight that operate in a manner that may negatively impact our customers. Irregular Ops include delays, cancelations, emergencies, security threats, diversions, etc.

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59
Q

IR

A

Irregularity Report an electronic report submitted by FAs providing details & explanations for irregular operations or events

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60
Q

ISC

A

Inflight Security Coordinator the captain, who is responsible for the coordinating the response to security threats while AC is airborne

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61
Q

Jetbridge

A

the tunnel like structure that connect the airport terminal to AC. used to board & deplane.

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62
Q

LAV

A

Lavatory, the restrooms on AC

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63
Q

LEO

A

Law Enforcement Officer a traveler who is permitted to carry a firearm onboard AC

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64
Q

LUV

A

Southwest Airlines stock ticker symbol. also our preferred spelling of love.

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65
Q

LRBL

A

Least Risk Bomb Location a designated area of the AC where explosives can be possitioned in order to minimize damage to the AC if detonated.

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66
Q

LUV JET

A

SW AC Nickname

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67
Q

MBL

A

Might Be Late a FA who alerts crew scheduling that they will miss their scheduled check in time but arrive at airport before their scheduled flight departs

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68
Q

MX

A

Maintenance

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69
Q

N/S

A

No Show a FA who misses a scheduled check in

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70
Q

NRSA

A

Non Rev Space Available Traveler with out charge if a seat is available

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71
Q

OHB

A

Over Head Bin enclosed bin stowage compartments in the pax cabin running along cabin wall over the pax seats.

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72
Q

OPS

A

Operations

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73
Q

Operations (ops) Agents

A

a ground ops employee who is responsible for the unloading & loading of an AC. Ops Agents screen & board customers, coordinate baggage & cargo loading. Compute weights & balances calculations and ensure the AC is secure while at the gate.

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74
Q

Outstation

A

A city served by WN with no crew base or provisioning station. Basic cabin services, like trash removal & ice are provided.

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75
Q

OWWE

A

Over Wing Window Exit hatches on either side of the AC above the wind that are used for emergency evacuations

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76
Q

PA

A

Public Announcements

77
Q

Pairing

A

Also referred to as a trip. a scheduled sequence of flights assigned to FA to work

78
Q

PAWs

A

Pets Are Welcome on SWA program accepting small dogs & cats for transport in cabin

79
Q

PAX

A

Passenger, swa prefers to use the term Customer when possible

80
Q

PED

A

Portable Electronic Device any device which runs a battery, cell phone, laptop,media player,etc

81
Q

PIC

A

Pilot In Command the pilot who is directly responsible for and is the final authority as to the operation of AC. This is the Captain. in the Captains absence the FO is the PIC

82
Q

POB

A

Portable Oxygen Bottle a bottle of compressed gaseous oxygen with an attached mask that can be used by FA during a medical emergency or following a decompression.

83
Q

Probation

A

for FAs, a 6 month period following the hire date during which the employee leaders evaluate performance and provide monitoring to ensure he/she is a good fit for the position & company.

84
Q

PBE/smoke hood

A

Protective Breathing Equipment an enclosed hood that provides a breathable atmosphere to enable FA to work in the presence of smoke or fumes

85
Q

Provisioning

A

The employee group that deals directly with the provisioning agent job function. Apart of the Cabin Service group.

86
Q

Provo Agent (provisioning)

A

The employee responsible for stocking the galley supplies, removing trash & recyclables, cleaning the LAV & galley floors at Provisioning stations.

87
Q

Provisioning Stations

A

Also called a Provisioning Location cities served by SWA that support a warehouse & have provisioning agents who fully stock the AC

88
Q

PSU

A

Passenger Service Unit The panel fitted over the pax seats containing air vents, reading lights & FA call button & emergency oxygen mask EOM

89
Q

PTK

A

Passenger Transfer Kit a sling and sliding board used to assist moving a customer w/disabilities from wheel chairs to AC seat

90
Q

RT (R/T)

A

Recurrent Training required annual training FA must attend to remain qualified to fly

91
Q

Ramp Agent (Ramper)

A

a ground ops employee responsible for servcing the AC @ gate. Ramp Agents marshal AC into & out of the gate area, load & unload baggage & cargo, fuel, service LAVs at outstations, remove trash & stock ice on board.

92
Q

RBF

A

Read Before Fly Briefing memos FA are required to read before reporting to the AC for duty.

93
Q

Reserve

A

A block of one, two or three days in which a FA is on call to work pairings as needed

94
Q

RON

A

Remain OverNight time away from Base at a non base cities scheduledfor FA working multiple multi-day pairings. Also refers to AC parked at airport overnight.

95
Q

Reverse cards

FA Forward cabin 1st 3rd of cabin. “A” is responsible for PAs conducting compliance checks & communicating w/Pilots, Operations & Scheduling.

A

‘A’ Flight Attendant

96
Q

Reverse cards

FA assigned to the Aft 1/3 cabin. B is responsible for setting up AFT galley for service & liquor inventory.

A

‘B’ Flight Attendant

97
Q

Reverse cards

FA at mid 1/3 cabin. C is responsible for checking the ER equipment, exit seat compiance & snack service.

A

‘C’ Flight Attendant

98
Q

Reverse cards

D FA assigned to mid AFT 1/4 of cabin

A

‘D’ Flight attendant (800 series)

99
Q

Reverse cards

Aircraft

A

AC

100
Q

Reverse cards

Able-Bodied Assistant Pa selected by FA to assist in ER or security situation.

A

ABA

101
Q

Reverse cards

The back portion of AC

A

AFT

102
Q

Reverse cards

Portable Stairs. board/deplane when Jetbridge is no available.

A

Airstairs

103
Q

Reverse cards

Auxiliary Power Unit A small gas turbine engine in the tail of AC that provides power to AC systems while on the ground.

A

APU

104
Q

Reverse cards

Air Traffic Control

A

ATC

105
Q

Reverse cards

Automated External Defibulator Life saving device that delivers a shock to the heart in a CA (cardiac arrest)

A

AED

106
Q

Reverse cards

Begin and End their scheduled work assignments

A

Base/Domicile

107
Q

Reverse cards

The inflight service employees who are responsible for overseeing a Base Operation

A

Base Manager

108
Q

Reverse cards

The passenger (pax) compartment of AC

A

Cabin

109
Q

Reverse cards

the level of customer service provided to the SWA pax from the time they board to AC/deplane at destination.

A

Cabin Experience

110
Q

Reverse cards

the employee group that jointly deals with inflight services & provisioning

A

Cabin Service

111
Q

Reverse cards

The Pilot who sits in the L flight deck seat. Cap is the pilot in command and is identified by 4 stripes on his jacket cuff or epaulets.

A

CAPT or Captain or CA

112
Q

Reverse cards

An AC that has been hired by a private group or the government to operate a Non-Scheduled flight.

A

Charter

113
Q

Reverse cards

Critical Incident Stress Management is is a peer-support program assisting Crew Members after a stressful event.

A

CISM

114
Q

Reverse cards

Complaint Resolution Official a specially trained Ground Ops employee who is available to assist with issues involving customers w/disabilities

A

CRO

115
Q

Reverse cards

Customer Of Size a pax who requires more than one seat for comfort & safety.

A

COS

116
Q

Reverse cards

the inflight service department for ensuring all SW flights are staffed with the required # of FAs

A

Crew Scheduling

117
Q

Reverse cards

Crew Resource Management A practice of open communication between all crew members working a flight, designed to reduce errors & increase safety

A

CRM

118
Q

Reverse cards

Child Restraint System car seat or other approved devices used onboard to safely secure young children in their seats.

A

CRS

119
Q

Reverse cards

Customer Support & Service the employee group responsible for making telephone reservations and answering customer questions.

A

CS&S

120
Q

Reverse cards

How we work at SWA, based on the one simple idea: Follow the Golden Rule. Work hard & Celebrate Success!

A

Culture

121
Q

Reverse cards

SWA term for Passanger

A

Customer

122
Q

Reverse cards

Customer Service Agent a ground ops employee who provides assistance to customers in the terminal. CSAs sell ticket, issue boarding passes, check baggage & provide flight info. CSA work ticket counter, gate podiums or baggage claims

A

CSA

123
Q

Reverse cards

Customer Service Supervisor a ground ops leader who can assist with irregular situations. css are available to help resolve pax conflicts or accommodate customers in the event of delays or cancelations.

A

CSS

124
Q

Reverse cards

Crew Web Address the web based FA scheduling program accessed through SWAlife. FA check in for pairing & keep track of their scheduling.

A

CWA

125
Q

Reverse cards

DeadHead a crew member may be flown or “deadheaded” from one station to the next as a pax in order to begin or continue a pairing as a working crew member. DH crew are considered “on duty”

A

D/H

126
Q

Reverse cards

Department Of Transportation

A

DOT

127
Q

Reverse cards

Employee Assistant Program. SWA mental health & well being program.

A

EAP

128
Q

Reverse cards

Emergency Medical Kit a kit that contains medications used to treat illness

A

EMK

129
Q

Reverse cards

Doors on the AC LEFT, used to board & deplane customers

A

Entry Doors

130
Q

Reverse cards

A self inflating ramp that provides a means of rapid egress from the cabin in an emergency

A

Escape Slide

131
Q

Reverse cards

Estimated Time of Arrival

A

ETA

132
Q

Reverse cards

Estimated Time of Departure

A

ETD

133
Q

Reverse cards

a seat on the AC that has a direct access to an exit without having to enter the aisle. There are certain restrictions on which customers may sit in the exit seats.

A

Exit Seat

134
Q

Reverse cards

Flight Attendant

A

FA

135
Q

Reverse cards

Federal Aviation Administrator

A

FAA

136
Q

Reverse cards

Federal Air Marshal a department of Homeland Security employee responsible for preventing hijackings

A

FAM

137
Q

Reverse cards

Federal Aviation Regulation

A

FAR

138
Q

Reverse cards

an AC flown from on station to another with no revenue pax onboard

A

Ferry

139
Q

Reverse cards

First Aid Kit supplies, bandages to treat injury

A

FAK

140
Q

Reverse cards

Federal Flight Deck Officer A pilot with specialized training who is permitted to carry a firearm when working as Cap or FO.

A

FFDO

141
Q

Reverse cards

First Officer Pilot who sits in the RIGHT flight deck seat. FO is second in command and assumes PIC responsibilities in the absence of the Cap. Identified by 3 stripes on jacket cuff or epaulets.

A

FO

142
Q

Reverse cards

the control compartment where the pilots operate the AC

A

Flight Deck

143
Q

Reverse cards

Failure To Report a FA who misses their trip sign-in/report time, but who could make the department time.

A

FTR

144
Q

Reverse cards

Forward towards the nose of the AC

A

FWD

145
Q

Reverse cards

areas on the AC forward & aft of cabin that provide storage & workspace for inflight beverage & snack service

A

Galley

146
Q

Reverse cards

doors on the Right side of AC used for loading galley supplies

A

Galley Service Door

147
Q

Reverse cards

the employee group responsible for the customers experience @ airport. This group includes ops agent, ramp agent, CSA & skycaps

A

Ground Operations/Ground Ops

148
Q

Reverse cards

Ground Security Coordinator a ground ops employee (usually and Ops agent) responsible for coordinating the response to security threats while ac is at the gate or on the ground.

A

GSC

149
Q

Reverse cards

Hazardous Materials chemicals & other substances that may pose a risk to health or safety when transported.

A

Hazmat

150
Q

Reverse cards

Hand Held Device a wireless credit card reader used by FA to inventory & collect payment for beverages purchased on board

A

HHD

151
Q

Reverse cards

the employee group that deals directly with FA job function. part of the cabin services group

A

Inflight Services

152
Q

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the inflight services employee assigned to a Base to assist FA & evaluate job performances

A

Inflight Supervisor

153
Q

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any flight that operate in a manner that may negatively impact our customers. Irregular Ops include delays, cancelations, emergencies, security threats, diversions, etc.

A

Irregular Operations

154
Q

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Irregularity Report an electronic report submitted by FAs providing details & explanations for irregular operations or events

A

IR

155
Q

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Inflight Security Coordinator the captain, who is responsible for the coordinating the response to security threats while AC is airborne

A

ISC

156
Q

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the tunnel like structure that connect the airport terminal to AC. used to board & deplane.

A

Jetbridge

157
Q

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Lavatory, the restrooms on AC

A

LAV

158
Q

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Law Enforcement Officer a traveler who is permitted to carry a firearm onboard AC

A

LEO

159
Q

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Southwest Airlines stock ticker symbol. also our preferred spelling of love.

A

LUV

160
Q

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Least Risk Bomb Location a designated area of the AC where explosives can be possitioned in order to minimize damage to the AC if detonated.

A

LRBL

161
Q

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SW AC Nickname

A

LUV JET

162
Q

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Might Be Late a FA who alerts crew scheduling that they will miss their scheduled check in time but arrive at airport before their scheduled flight departs

A

MBL

163
Q

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Maintenance

A

MX

164
Q

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No Show a FA who misses a scheduled check in

A

N/S

165
Q

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Non Rev Space Available Traveler with out charge if a seat is available

A

NRSA

166
Q

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Over Head Bin enclosed bin stowage compartments in the pax cabin running along cabin wall over the pax seats.

A

OHB

167
Q

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Operations

A

OPS

168
Q

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a ground ops employee who is responsible for the unloading & loading of an AC. Ops Agents screen & board customers, coordinate baggage & cargo loading. Compute weights & balances calculations and ensure the AC is secure while at the gate.

A

Operations (ops) Agents

169
Q

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A city served by WN with no crew base or provisioning station. Basic cabin services, like trash removal & ice are provided.

A

Outstation

170
Q

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Over Wing Window Exit hatches on either side of the AC above the wind that are used for emergency evacuations

A

OWWE

171
Q

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Public Announcements

A

PA

172
Q

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Also referred to as a trip. a scheduled sequence of flights assigned to FA to work

A

Pairing

173
Q

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Pets Are Welcome on SWA program accepting small dogs & cats for transport in cabin

A

PAWs

174
Q

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Passenger, swa prefers to use the term Customer when possible

A

PAX

175
Q

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Portable Electronic Device any device which runs a battery, cell phone, laptop,media player,etc

A

PED

176
Q

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Pilot In Command the pilot who is directly responsible for and is the final authority as to the operation of AC. This is the Captain. in the Captains absence the FO is the PIC

A

PIC

177
Q

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Portable Oxygen Bottle a bottle of compressed gaseous oxygen with an attached mask that can be used by FA during a medical emergency or following a decompression.

A

POB

178
Q

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for FAs, a 6 month period following the hire date during which the employee leaders evaluate performance and provide monitoring to ensure he/she is a good fit for the position & company.

A

Probation

179
Q

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Protective Breathing Equipment an enclosed hood that provides a breathable atmosphere to enable FA to work in the presence of smoke or fumes

A

PBE/smoke hood

180
Q

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The employee group that deals directly with the provisioning agent job function. Apart of the Cabin Service group.

A

Provisioning

181
Q

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The employee responsible for stocking the galley supplies, removing trash & recyclables, cleaning the LAV & galley floors at Provisioning stations.

A

Provo Agent (provisioning)

182
Q

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Also called a Provisioning Location cities served by SWA that support a warehouse & have provisioning agents who fully stock the AC

A

Provisioning Stations

183
Q

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Passenger Service Unit The panel fitted over the pax seats containing air vents, reading lights & FA call button & emergency oxygen mask EOM

A

PSU

184
Q

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Passenger Transfer Kit a sling and sliding board used to assist moving a customer w/disabilities from wheel chairs to AC seat

A

PTK

185
Q

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Recurrent Training required annual training FA must attend to remain qualified to fly

A

RT (R/T)

186
Q

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a ground ops employee responsible for servcing the AC @ gate. Ramp Agents marshal AC into & out of the gate area, load & unload baggage & cargo, fuel, service LAVs at outstations, remove trash & stock ice on board.

A

Ramp Agent (Ramper)

187
Q

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Read Before Fly Briefing memos FA are required to read before reporting to the AC for duty.

A

RBF

188
Q

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A block of one, two or three days in which a FA is on call to work pairings as needed

A

Reserve

189
Q

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Remain OverNight time away from Base at a non base cities scheduledfor FA working multiple multi-day pairings. Also refers to AC parked at airport overnight.

A

RON

SWA Terms (1 decks)

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