Terms

Question 1

SIPOC

Answer 1

Supply, Input, Processes, Output, Customer

Question 2

COPIS

Answer 2

in the SIPOC framework information and analysis flow from left to right from the customer upstream. This is known as COPIS it is the customer-focused version of SIPOC.

Question 3

Kanban

Answer 3

Simply a card used to order more stock.

Question 4

DAMADOV

Answer 4

Define, measure, analyze, design, validate

Question 5

Sigma

Answer 5

means standard deviation, which is a measure of variation

Question 6

Standard Deviation

Answer 6

It is the average distance of a data point from the mean/center of any given set

Question 7

x bar

Answer 7

this formula calculates the arithmetic mean of a data set. it represents the average value or balancing point

Question 8

Empirical rule

Answer 8

68-95-99.7

Question 9

CTD

Answer 9

Critical to delivery

Question 10

Critical to delivery -Definition

Answer 10

product service, or transactional characteristics that signify influence on one or more CT”S in terms of delivery

Question 11

MOMS

Answer 11

Measurable, Observable, Manageable, Specific

Question 12

Balanced Score Card

Answer 12

Are the plans for next year

Question 13

KANO

Answer 13

Top-Down Approach

Question 14

Balance scorecard

Answer 14

finance, operational excellence, create satisfied customers, motivate employees

Question 15

LSL

Answer 15

Lower Bound-

Question 16

USL

Answer 16

Upper Bound

Question 17

Lean

Answer 17

elimination of waste in a process Thus increasing the flow /velocity of a process, creating pull- only produce what the customer asks for.

Question 18

Lean focuses on

Answer 18

efficiency

Question 19

Six Sigma focuses on

Answer 19

effectiveness

Question 20

NVA

Answer 20

Non value added = waste

Question 21

known problem- known solution

Answer 21

Just do it

Question 22

Known Problem - unknown solution

Answer 22

Problem is variation - use six sigma

Question 23

Unknown problem - unknown solution

Answer 23

Check VOC, VOP, VOB

Question 24

CTC

Answer 24

critical to cost

Question 25

CTQ

Answer 25

critical to quality

Question 26

DMAIC

Answer 26

Define, Measure, Improve, Control

Question 27

CTS

Answer 27

Critical to satisfaction

Question 28

gaussian distribution

Answer 28

Normal Distribution

Question 29

Kolmogrov-Smirnov

Answer 29

Test for Normal Distribution