Terminology Flashcards
Six Sigma
Customer focused, problem solving methodology supported by powerful analytical tools.
Continuous Improvement
Driven by execution of carefully selected projects.
Purpose of Six Sigma
To better serve customer needs and expectations therefore ensuring repeat business.
DMAIIC
Define Measure Analyze Improve Implement Control (standardize and validate)
Who proposed the Theory of Profound Knowledge?
Dr. Edwards Deming
Profound Knowledge?
Knowledge of Systems (Processes)
Knowledge of Statistics (Variation)
Knowledge of Psychology (Motivation)
Knowledge of Knowledge
Variation is the voice of the _______?
system of process.
Types of variation?
Common Cause of Variation
Special Cause of Variation
What is the Basic Theorem of Variation?
If you always do what you have always done, you will always get what you always got.
Corollary to the Basic Theorem of Variation?
Insanity is doing the same thing over and over and expecting different results.
When shape is not symmetrical?
Use median or mode.
When shape is symmetrical?
Use arithmetic mean.
What % of values is within one standard deviation?
68%
What % of values is within two standard deviations?
95.5%
What % of values is within three standard deviations?
99.73%
