Term 1

Question 1

Change

Answer 1

to transform or become different.

Question 2

Quality of life

Answer 2

your level of personal well-being and satisfaction with your life, what the conditions of your life are.

Question 3

Stress

Answer 3

pressure, nervous, tension and anxiety, constant worry, strain.

Question 4

Anxiety

Answer 4

worry, nervousness or unease.

Question 5

Stressors

Answer 5

things that cause stress or pressure.

Question 6

Personality

Answer 6

qualities, actions, behaviour and attitude that make a person unique.

Question 7

Examples of physical stress

Answer 7

• Lack of physical exercise
• Physical or sexual abuse
• Illness
• Injury
• Hunger

Question 8

Examples of emotional stress

Answer 8

▪ Constant worry
▪ Nervousness
▪ Anxiety
▪ Jealousy
▪ Anger

Question 9

Examples of environmental stress

Answer 9

• Pollution
  ▪ Air pollution (traffic)
  ▪ Water pollution (waste from factories)
• Natural disasters
  ▪ Fire, floods & droughts

Question 10

Examples of social stressors

Answer 10

Family & society
− divorce or death in the family
− family responsibilities
− family pressure to succeed

Friends and peers
- peer pressure
- breaking up a friendship or relationship - loneliness

Question 11

adrenaline

Answer 11

a chemical messenger called a hormone that is released into the blood system in reaction to stress; it increases the heart rate and blood pressure.

Question 12

Eustress

Answer 12

positive, good and necessary stress.

Question 13

Distress

Answer 13

negative, harmful bad stress.

Question 14

signs of stress

Answer 14

▪ Diarrhea/ upset stomach
▪ Rapid heartbeat
▪ Bleeding ulcers
▪ Sweating too much

Question 15

coping mechanisms

Answer 15

ways to handle or deal with stress.

Question 16

Management techniques

Answer 16

ways to deal with or manage and prevent stress.

Question 17

conflict

Answer 17

disagreement, argument, fight.

Question 18

resolution

Answer 18

solution, agreement.

Question 19

interpersonal

Answer 19

a disagreement between two or more people.

Question 20

intrapersonal

Answer 20

when you think about something, wrestle with it and have inner conflict.

Question 21

Conflict Resolution Skills

Answer 21

Use I- statements: let the other person know how you
feel and respond to the problem using -I statements:
e.g. I feel that you do not understand me when…

o Keep your feelings under control: Keep your feelings
under control so that you do not hurt the person
physically or emotionally, talk and do not shout.

o Do not accuse: Try not to blame the other person.
Accept the conflict and deal with it

Question 22

Assertive

Answer 22

being able to say what you want in a logical and polite way.

Question 23

Negotiate

Answer 23

to talk through a conflict and to reach an agreement; trading with words.

Question 24

Mediate

Answer 24

to keep peace between people who are in a conflict situation.

Question 25

Sustain

Answer 25

keep going, maintain, continue.

Question 26

Initiate

Answer 26

start, begin

Question 27

Empathy

Answer 27

understand another person’s feelings.