Tell Me About You.. Flashcards
Tell Me About Yourself
Why Are you Interested in This Role & Genesys
Mission-Driven Impact:
Genesys’s mission to create the best experiences for customers and employees aligns with what energizes me
Passionate about enhancing customer experiences through innovation and empathy.
Strategic Alignment:
Genesys’s commitment to innovation and advanced technology matches my experience leading large-scale transformations.
Background in driving cross-functional projects and building scalable capabilities aligns with Genesys’s goals.
Proven ability to influence diverse stakeholders to achieve strategic goals.
Growth and Innovation:
Enthusiastic about Genesys’s dynamic and innovative environment.
Focus on innovative strategies and leveraging AI-powered experience orchestration aligns with my background.
Eager to contribute to delivering empathetic, personalized experiences at scale.
Why Are You a Good Fit for This Role?
My combination of leadership experience, technical skillset, and passion for building high-performing teams
Proven Transformation Leader: Demonstrated success driving complex change in healthcare, delivering immediate value near-term solutions while building the foundation for long-term transformation.
Collaborative & Accountable: Skilled at fostering collaboration across functions, establishing clear ownership, and promoting a culture of accountability.
Consumer-Centric & Scalable Solutions: Deep understanding of exceptional customer experience and building scalable solutions for growth
Data-Driven Decision-Maker: Expertise in data integration, advanced analytics, and operational dashboards, directly aligning with Genesys’ need for actionable insights to drive automation and digitization.
Results-Oriented: Track record of achieving measurable improvements in customer satisfaction, operational efficiency, and financial performance through data-driven initiatives.
What’s Your Working Style?
My working style is a blend of strategic thinking, data-driven decision-making, and collaborative execution.
I thrive in environments that value innovation and continuous improvement
I’m passionate about empowering teams to achieve ambitious goals.
Specifically, my working style can be described as:
Collaborative: I believe that the best results come from collaboration and shared ownership. I work closely with stakeholders at all levels, building strong relationships and fostering a culture of trust and accountability.
Empowering: I empower my teams by providing clear direction, support, and resources. I believe in fostering a culture of innovation and continuous learning where everyone feels empowered to contribute their ideas and expertise.
Adaptable: I’m comfortable working in dynamic environments, and I’m quick to adapt to changing priorities and challenges. I’m not afraid to take risks and experiment with new approaches to achieve success.
Results-Oriented: I’m laser-focused on delivering measurable outcomes and exceeding expectations. I set ambitious targets, track progress diligently, and hold myself and my teams accountable for results.
Data-Driven: I believe in the power of data to inform decision-making. I leverage data analytics and insights to identify opportunities for improvement, measure progress, and optimize performance.
Why Are You Leaving Healthcare Industry?
Context: Passion for Consumer Experience
Led large-scale transformations, improving patient care, access, affordability and operational efficiency.
Proudest accomplishment: Driving improvements in the consumer experience. Healthcare is personal, and I wanted to make those intimate moments better.
Action: Seeking New Challenges
Not leaving healthcare, but expanding: See this as an adjacent extension to dive deeper into CX and transformation.
Passion aligned with mission @ Genesys Delivering empathetic, personalized experiences at scale.
Result: Bringing a Fresh Perspective
New solutions: Fostering a culture of continuous improvement and adaptability.
Navigating complex challenges: Honed by healthcare experience, delivering impactful results.
Confident contribution: Helping Genesys achieve strategic goals and set new standards in CX.
Excited to lead transformations: Leveraging my expertise in strategic planning, process optimization, change management to drive growth.
It’s a passion-driven decision to join an organization that prioritizes empathy, innovation, and excellence in consumer experience.
I’m eager to bring my leadership and transformational expertise to help shape the future of CX,
What’s Your Management / Leadership Style?
It’s best described as a “transformational coach.” I believe in empowering individuals to reach their full potential while fostering a collaborative and results-oriented environment.
Empowering through Trust: I delegate authority and responsibility, trusting my team members to make decisions and take ownership of their work. This builds confidence and encourages them to develop new skills.
Agile and Adaptive: I embrace change and view challenges as opportunities for growth. I encourage my team to experiment, learn from mistakes, and adapt their strategies as needed.
Transparency and Open Communication: I believe in honest and open communication, both in sharing information and receiving feedback. This creates a culture of trust and psychological safety where team members feel comfortable sharing their ideas and concerns.
Data-Driven Decisions: I use data to inform decision-making, ensuring that our actions are based on sound analysis and evidence. However, I also value intuition and experience when making complex decisions.
Growth Mindset: I encourage a growth mindset in myself and my team. We constantly seek ways to learn and improve, both individually and collectively.
What’s Your Super Power / Great Strength?
My greatest strength is combining strategic vision with empathetic execution, bringing teams together to achieve impactful results.
Here’s what that looks like in practice:
Clarity: I quickly grasp complex content & situations and pinpoint the most crucial goals.
Connection: I build strong relationships across teams, translating high-level objectives into clear, actionable plans everyone understands and supports.
Execution: I drive results by removing obstacles, anticipating challenges, and ensuring projects stay on track.
What’s Your Greatest Weakness?
I have extremely high standards for myself and my team, and sometimes struggle with saying ‘no’ to new opportunities and initiatives.
In an executive leadership role, it’s tempting to pursue multiple exciting projects, especially when they have the potential to innovate and drive significant value.
However, I’ve learned that this can dilute focus and resources, potentially jeopardizing the success of core strategic initiatives.
Action Steps to Mitigate:
Prioritization Framework:
I’ve developed a rigorous prioritization framework to evaluate new opportunities against our strategic goals and current capacities. This framework includes a set of criteria such as alignment with long-term objectives, potential ROI, resource availability, and impact on current projects.
Strategic Planning Sessions:
I conduct regular strategic planning sessions with my leadership team to ensure we are all aligned on our priorities. During these sessions, we assess new opportunities together and make collective decisions on whether to pursue them based on their strategic fit and feasibility.
Stakeholder Communication:
I’ve improved my communication with stakeholders to set realistic expectations and explain the rationale behind our focus areas. By being transparent about our strategic priorities and resource limitations, I ensure that all stakeholders understand why certain initiatives may need to be deferred or declined.
Result:
These measures have helped me maintain a strong focus on our strategic priorities and avoid overcommitting resources.
What’s Your Communication Approach?
Tailored Communication: I adapt my communication to different audiences and situations
Regular Updates: I provide weekly or bi-weekly executive briefings, highlighting key insights and progress.
Executive Summaries: I prepare concise summaries focusing on strategic implications and decisions.
Data Visualization: I use dashboards and visuals to present complex information clearly.
Storytelling: I bring data to life with examples like provider success stories. When we launched a new provider engagement initiative, I shared a specific provider’s story about how it improved patient care, resonating with leadership.
Proactive Problem Solving: I don’t just report problems; I proactively offer solutions. For example, when a project faced delays, I presented a contingency plan with alternative solutions and risks, enabling swift decision-making.
Transparency: I openly communicate successes and challenges, encouraging feedback and questions. Ensures everyone is working from teh same info
Result: My approach ensures leadership is well-informed, engaged, and confident in our team’s ability, leading to informed decisions and successful outcomes.
When do you make decisions on your own vs with your team?
I push through and solve problems independently when:
Expertise: I have the knowledge and skills required to solve the problem efficiently.
Urgency: The issue is time-sensitive and requires immediate action.
Scope: The problem is relatively small and self-contained, with minimal impact on other team members or projects.
I involve my team when:
Complexity: The problem is complex or requires diverse perspectives and expertise.
Impact: The issue has potential to significantly impact other team members, projects, or the organization as a whole.
Buy-In: The solution requires collaboration and buy-in from multiple stakeholders.
Resource Constraints: I lack the time or resources to tackle the problem effectively on my own.
What’s your ideal job?
My ideal job isn’t just a title; it’s a mission to orchestrate growth through transformation & partnerships.
As a strategist, I see the big picture, connect the dots, navigate complexity, and chart ambitious courses.
As an experience architect, I design journeys that resonate, spark wonder, and foster connections.
And as a product innovator, I build solutions that improve lives.
The common thread is the joy of creation & the power of progress.
I’m driven by building something better, pushing boundaries, and making a genuine impact.
