Telephoning Phrases

Question 1

Asking to speak to someone

Answer 1

1. Could you put me through to Mr. Smith, please?
2. Could I speak to Mr. Smith please?

Question 2

Saying why you are ringing:

Answer 2

It’s in connection with…

Question 3

Leaving a message:

Answer 3

Could you ask Mr. Smith to call me back, please?

Question 4

Thanking:

Answer 4

Thank you very much for your help.

Question 5

Finishing the call:

Answer 5

I look forward to seeing you soon.

Question 6

Controlling the Call:

Answer 6

Could you speak up a bit, please?

Question 7

Helping the caller:

Answer 7

Who would you like to speak to?

Question 8

Asking for the caller‘s identity:

Answer 8

Who‘s speaking please?

Question 9

Asking for further information:

Answer 9

What’s it in connection with, please?

Question 10

Connecting the Caller:

Answer 10

1. I‘ll connect you now.
2. One moment, I‘ll put you through now.

Question 11

Explaining someone is not available:

Answer 11

I‘m afraid Mr. Smith is out at the moment.

Question 12

Asking if the caller wants to leave a message.

Answer 12

Would you like to leave a message?

Question 13

Responding to thanks:

Answer 13

Not at all.

Question 14

Barriers to successful conversations Examples

Answer 14

• Misunderstanding
• loud noises
• language barrier
• bad connection
• no non-verbal communication

Question 15

What’s the word for Eselsbrücke ?

Answer 15

„Donkey Bridge“
= mnemonic bridge