Telephone Switchboard Final

Question 1

Past/Present

Answer 1

10-20s (past)

10-30a (present)

Question 2

Recorded in the commands Telephone Message Log

Answer 2

Telephone messages containing Department Business

Question 3

Who may make entries into the telephone message log

Answer 3

T/S operator, desk officer, station house clerk, or other designated member of the command

Question 4

Ro-To—Log

Answer 4

Will check to see participating tow companies and who is next on list

Question 5

How and when to complete Highway Condition Record

Answer 5

WEEKLY

And is used to record all requests for physical services

Question 6

Examples of physical services

Answer 6

Traffic Light Out
Icy Road way
Potholes 
Dead Animals on Street
Flooded streets

Question 7

Automatic call sequencer

Answer 7

Acts as the “answering machine”
Enables the CO to monitor main answering point of precinct
Assists the TS Operator in determine order in which calls are received

Question 8

Plea Bargining

Answer 8

Part of the legal process

Question 9

Two telephone systems used within the Department

Answer 9

Intelipath II System and Centrex System

Question 10

Most Widely and Commonly Used system

Answer 10

Cisco

Question 11

Crimes in Progress

Answer 11

Happens within 5 minutes or less
Perp is still in the area
Designated “30” series

Question 12

Crimes in past

Answer 12

Have occurred more than 5 minutes ago

Designated “20” series

Question 13

Codes for final disposition

Answer 13

Serve two purposes

Question 14

Codes for final disposition purpose 1

Answer 14

They are transmitted over the radio by officers on patrol to terminate either emergency or non emergency calls

Question 15

Codes for disposition purpose 2

Answer 15

They are listed in the appropriate column of the TSL for service calls that were originated by the TS operator

Question 16

All calls for crime Past or Presenr

Answer 16

Received by the TS Operator will be forwarded to 9/11

Each precinct has its own telephone number with which to contact 9/11

Question 17

When calling in a job to central it is important to include the following info (NATN)

Answer 17

Name Address

Telephone Number

Question 18

When calling a job to central it is important to include the following info (CCTC)

Answer 18

Crime Classification

Type of Crime (robbery,assault,etc)

Question 19

When calling a job to central it is important to inlxis the dolllwonf info (TOC)

Answer 19

Time of occurrence

Question 20

When calling a job to central it is important to include

DOP

Answer 20

Description of Perpetrator (Race Gender height weight build
;
Description of clothing;
Weapon

Question 21

What is the difference between determine a Crome in progress or crime in past

Answer 21

Five minites

Question 22

What is one purpose of the final disposition

Answer 22

They are transmitted over the radio by police officers on patrol to terminate either emergency or non emergency calls

Question 23

Automatic Call Sequences serves three purposes in all precincts which purposes does it serve

Answer 23

Enables the CO to monitor the performance of all the main answering points in the command;
AND
Assists the TS Operator in determining the order in which calls are received and provides a visual display of all the numbers in calls waiting

Question 24

Once you have received a message what information will you write to the RIGHT of your name?

Answer 24

Sent by: members name and rank (PAA Doe)

Question 25

On the right side of the time on the same line write whom the message is from what is this referring to?

Answer 25

From: Commanding Officer and command