Telephone Horse 2018 Flashcards
What type of file can you import for pre-recorder customized prompts?
WAV
What does the Call Transfer block do?
Blocks callers to the default attendant
What is the Call Pilot Manager’s web address?
http://xxx.xxx.xxx.xxx/cpmgr x=IP address
What is a Phantom DN?
Virtual phone number assigned to phone that only exist in software
What is the DFDN?
Local Default DN is a Meridian 1 software feature that allows calls to the CDN to be rerouted to a pre-defined ACD DN if the host computer (Callpilot) goes down.
What is the CDN?
Control Directory number. A special DN which no agents are assigned, to provide call queuing and routing to Call Pilot services.
What is the software that supports the creation and administration of voice menus, announcements, thru-dial services, fax information services, and time-of-day services?
Application Builder.
FQDN stands for?
Fully Qualified Domain Name.
What is the FQDN composed of?
The Host name and the domain name.
What is ACD?
A call server feature that recieves incoming calls, places them in queues and then routes them to the next available agent. Call agents are evenly distributed to all agents who are currently logged in.
A call server feature that recieves incoming calls, places them in queues and then routes them to the next available agent. Call agents are evenly distributed to all agents who are currently logged in.
ACD-Automatic Call Distribution
An agent of an ACD grou programmed in the switch to serve a particular multimedia channel.
ACD agent
The Software application that supports the creation and administration of voice menus, announcements, Thru-Dial services, fax information services, and time-of-day services
Application Builder.
The maximum data-carrying capacity of the network.
Bandwidth
A special DN which no agents are assigned, to provide call queuing and routing to Call Pilot services.
Control Directory number.
Carries Call information (Call Number, Caller’s Number)
Data link- The Data link in Call pilot is called the ELAN and it establishes a connection between the Option 11 and the Call Pilot server.
This feature allows users to create and receive Call Pilot messages from their PC. Voice messages can be played back or recorded on their PC.
Desktop Messaging/Unified Messaging
They are programmed into Call Pilot to provide voice recording and playback, fax reception, and transmission, and speech recognition service. One can support a number of Concurrent Calls.
DSP-Digital Signal Processors.
A private Ethernet (10base-T) Lan Dedicated to connecting the switch and the server. It provides real-time call control to system
ELAN
Allows a client to access and manipulate electronic mail messages on a server.
IMAP-Internet Message Access Protocol
Supports a high-speed sharing of data and peripheral devices between users within a small geographic area.
LAN
Informs users immediately when new messages arrive in their mailbox, even when they are away from their phones.
Remote Notification.
The number entered in this field is the number to which calls are passed if the caller presses 0 during a call answering session, or when the caller waits more than two seconds to enter # after dialing 0.
Revert DN
What are the Basic Pallet Blocks?
Announcement, Call Transfer, Date control, Day Control, Time Control, End, Language select, Menu, Password check, Rotary dial, start, Thru-dial, Unavailable
