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Lamp > Telephone Horse 2018 > Flashcards

Telephone Horse 2018 Flashcards

1
Q

What type of file can you import for pre-recorder customized prompts?

A

WAV

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2
Q

What does the Call Transfer block do?

A

Blocks callers to the default attendant

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3
Q

What is the Call Pilot Manager’s web address?

A

http://xxx.xxx.xxx.xxx/cpmgr x=IP address

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4
Q

What is a Phantom DN?

A

Virtual phone number assigned to phone that only exist in software

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5
Q

What is the DFDN?

A

Local Default DN is a Meridian 1 software feature that allows calls to the CDN to be rerouted to a pre-defined ACD DN if the host computer (Callpilot) goes down.

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6
Q

What is the CDN?

A

Control Directory number. A special DN which no agents are assigned, to provide call queuing and routing to Call Pilot services.

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7
Q

What is the software that supports the creation and administration of voice menus, announcements, thru-dial services, fax information services, and time-of-day services?

A

Application Builder.

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8
Q

FQDN stands for?

A

Fully Qualified Domain Name.

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9
Q

What is the FQDN composed of?

A

The Host name and the domain name.

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10
Q

What is ACD?

A

A call server feature that recieves incoming calls, places them in queues and then routes them to the next available agent. Call agents are evenly distributed to all agents who are currently logged in.

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11
Q

A call server feature that recieves incoming calls, places them in queues and then routes them to the next available agent. Call agents are evenly distributed to all agents who are currently logged in.

A

ACD-Automatic Call Distribution

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12
Q

An agent of an ACD grou programmed in the switch to serve a particular multimedia channel.

A

ACD agent

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13
Q

The Software application that supports the creation and administration of voice menus, announcements, Thru-Dial services, fax information services, and time-of-day services

A

Application Builder.

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14
Q

The maximum data-carrying capacity of the network.

A

Bandwidth

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15
Q

A special DN which no agents are assigned, to provide call queuing and routing to Call Pilot services.

A

Control Directory number.

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16
Q

Carries Call information (Call Number, Caller’s Number)

A

Data link- The Data link in Call pilot is called the ELAN and it establishes a connection between the Option 11 and the Call Pilot server.

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17
Q

This feature allows users to create and receive Call Pilot messages from their PC. Voice messages can be played back or recorded on their PC.

A

Desktop Messaging/Unified Messaging

18
Q

They are programmed into Call Pilot to provide voice recording and playback, fax reception, and transmission, and speech recognition service. One can support a number of Concurrent Calls.

A

DSP-Digital Signal Processors.

19
Q

A private Ethernet (10base-T) Lan Dedicated to connecting the switch and the server. It provides real-time call control to system

A

ELAN

20
Q

Allows a client to access and manipulate electronic mail messages on a server.

A

IMAP-Internet Message Access Protocol

21
Q

Supports a high-speed sharing of data and peripheral devices between users within a small geographic area.

A

LAN

22
Q

Informs users immediately when new messages arrive in their mailbox, even when they are away from their phones.

A

Remote Notification.

23
Q

The number entered in this field is the number to which calls are passed if the caller presses 0 during a call answering session, or when the caller waits more than two seconds to enter # after dialing 0.

A

Revert DN

24
Q

What are the Basic Pallet Blocks?

A

Announcement, Call Transfer, Date control, Day Control, Time Control, End, Language select, Menu, Password check, Rotary dial, start, Thru-dial, Unavailable

25
Q

What are the system Palette Blocks?

A

Custom Commands, Express voice messaging, Multimedia messaging, Speech activated messaging.

26
Q

What are the outbound SDN’s?

A

Remote Notification, Delivery to Telephone, Delivery to Fax.

27
Q

The maximum number of days a user can keep the same voicemail password.

A

90 is the default. Range is 0 to 365 days.

28
Q

Default setting prefix to call pilot voicemail password reset.

A

12

29
Q

Provides quick access to commonly used administrative functions in Application builder.

A

Tool Bar

30
Q

Provides access to all administrative tasks, with the exception of some graphical editing functions.

A

Menu Bar

31
Q

How many types of palettes are available for creating applications?

A

Three-Basic, System, Import

32
Q

What is the pink border that appears around the edge of each block in App builder?

A

A visual indicator that you must connect and configure the block.

33
Q

An effective way to manage lines going in every direction in App builder?

A

Line Stubs.

34
Q

What load to use to complete a back up of the call server?

A

LD 43 EDD Command.

35
Q

What load to program an analog phone?

A

LD 10.

36
Q

What load to program a digital phone?

A

LD 11.

37
Q

What load to program a trunk route?

A

LD 16

38
Q

What load to program a trunk?

A

LD 14.

39
Q

What provides the ability to monitor the current activity of functioning call channels and identify call channels that are not functioning, identify a call channels physical location, identify the media type associated with the channel?

A

The Multimedia Monitor.

40
Q

If you call pilot server is having trouble processing incoming calls, what can you use to monitor the current activity of functioning call channels and identify which channels are not functioning, and selectively place them in or out of service and identify a call channels physical location by the position of its icon on the channel monitor page?

A

Channel Monitor

41
Q

The area displayed in the left hand side of the Application builder window when it is launched.

A

Palette

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