Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Savings Portfolio > Tel Auth > Flashcards

Tel Auth Flashcards

1
Q

Team Name

A

IRIS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

SM

A

Emma Burke

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

PO

A

Paul Owen

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Cost and Benefit

A

£1M -24
£0.5M -25

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Why

A
  1. Current process is outdated.
  2. Reliant on press print. - out of support
  3. Only 50% of customers pass primary verification.
  4. Customer experience and the risk of fraud.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

How

A
  1. IVR number recognition - smart numbers into genesys (fraud check)
  2. IVR, sales system validation (validate number against customer account)
  3. voice biometrics (authenticate using customer voice)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly

Savings Portfolio (8 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions