Técnias de comunicación asertiva Flashcards by MANUEL LARES

Q

Paso 1

A

Identifica su posición

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Q

Paso 2

A

Cuestiona la veracidad y utilidad

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Q

Paso 3

A

Cuestiona con empatía y curiosidad

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Q

Paso 4

A

Invita al otro a comprometerse con una solución

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