Technology Modernisation

Question 1

What is Technology Modernisation?

Answer 1

Focused on decommissioning risky, outdated technology to make way for modern technology platforms.

Question 2

Is tech modernisation continuous?

Answer 2

Yes, we are no longer updating tech in projects and are shifting to embedding technology risk management and modernisation into our BAU and ways of working.

Question 3

Why are we doing Technology Modernisation?

Answer 3

Achieve strategic ambitions while remediating risks stemming from old complex technology (the old tech has potential to cause significant financial and regulatory risk).

Question 4

What are 3 benefits to Technology Modernisation?

Answer 4

• Improve customer experience
• Reduce cost
• Improve risk profile

Question 5

Is the Technology Modernisation Score (TMS) heavily weighted towards hollow-out?

Answer 5

No, it is heavily weighted toward decommissioning.

Question 6

What is the TMS?

Answer 6

Technology Modernisation Score

Question 7

How are TMS scores assigned?

Answer 7

• TMS targets set each financial year based on endorsed Domain Roadmaps and are stated in Domain scorecards.
• For each Domain, a TMS score is assigned.
• A reduction target is calculated, based on modernisation efforts of each Domain, as shown in the Domain Roadmaps.
• TMS is calculated by applying a score to all Domain owned technology reflecting clear risk and complexity criteria (aligned to tech stragegy).

Question 8

What are the 3 dimensions of TMS scores?

Answer 8

1. Technology Risk (inc lifecycle and events).
2. Business Criticality (3C Framework)
3. Execution Difficulty (technical debt i.e., tracking hollow out and relative cost/effort to decommission).

Question 9

How are Domain Roadmaps developed?

Answer 9

From the totality of the work to be completed, then elaborated in increasing detail at the 10+, 3 year, and 1 year commitments.

Targets are set annually.

• 10+ yrs show the totality of modernisation.
• 3 yrs provides detailed execution pathway for 3yrs.
• 1yr shows apps to be decommissioned within the next year.

Question 10

How are each Domain’s applications assessed?

Answer 10

Based on TMS, which provides a breakdown of applications by technology risk and business criticality.

Domains use this to inform Roadmap commitments and prioritise investments.

Question 11

How is TMS tracked?

Answer 11

Clarity and SNAB allow linking of Endorsed Roadmap items to the work delivering the outcome.

Delivery progress and insights are provided through a SSoT TMS Delivery Dashboard and overseen by a TMS Nominee who is responsible to coordinate population and maintenance of the Deliverable to Work Association.

Question 12

What are the four key design decisions approved by the Board to embed technology currency risk management into NAB’s operating model?

Answer 12

1. Measures reported to CEO, with TMS providing targets and baseline risk score.
2. Domain Tech roadmaps developed for all domains, allowing TCM progress to be tracked at asset level.
3. TCM progress monitoring included in governance and Domain Owner, CIO and ELT scorecards.
4. A ‘Core Banking Modernisation’ Domain will be established to decommission the most complex assets over a multi-year period.

Question 13

What does TCM stand for?

Answer 13

Technology Currency Modernisation

Question 14

Who (3) has TCM embedded in their scorecard?

Answer 14

1. Domain Owner
2. CIO
3. ELT