team conflict

Question 1

positive effects of team conflict

Answer 1

• brings issues to light so they can be resolved — once resolved, staff feel less stressed and can feel more committed
• power struggles can boost ambition and competitiveness which can result in team member being more focused on success
• limited resources means greater need to prioritise work which could encourage innovation and creative problem solving

Question 2

negative effects of team conflict

Answer 2

• hostility and resentment amongst team members can lead to high absenteeism and low staff morale
  > if persists staff may leave resulting in high staff turnover.
  > Could have impact on company image making it difficult to recruit high quality staff in the long run
• poor communication can occur resulting in poor decision making
  > mistakes may be made that are expensive and time consuming
• team members may not work well with each other, hampering productivity
• rival teams can create a stressful working environment, making it difficult to manage leading to a loss of control

Question 3

intergroup conflict causes

Answer 3

• competition for limited resources (eg low funds)
• conflicting goals
• attempts by one group to dominate and other group

Question 4

strategies to resolve intergroup conflict

Answer 4

• publicising the organisations wider goals
• joint team building activities (eg. staff lunches)
• regularly exchanging tasks between groups

Question 5

intragroup conflict causes

Answer 5

• personality clashes
• loyalty issues
• poor leadership

Question 6

strategies to resolve intragroup conflict

Answer 6

• appointing a strong leader who is accepted by the majority of the team
• regular team meetings
• job rotation within the team
• clearly defined team roles