team communication

Question 1

what do high performing teams communicate to achieve?

Answer 1

safe, quality care

Question 2

what are non-technical skills?

Answer 2

general cognitive and social skills that allow dentists to monitor the situation, make decisions, lead, communicate and co-ordinate their actions w/i a team in order to achieve high levels of safety and efficiency

Question 3

what does a good team have?

Answer 3

good leadership
understanding of different roles and responsibilities
clear, shared aims

Question 4

how does a leader direct and co-ordinate the team?

Answer 4

encourage them to work together

assessing performance and assigning tasks

Question 5

what does a leader plan and organise?

Answer 5

procedures and tasks

technologies

Question 6

why do you have a responsibility to raise any concern you have that px might be a risk?

Answer 6

• the health, behavious or professional performance of yourself or a colleague w/i the team
• any aspect of the clinical environment
• any action you have been asked to carry out that you believe conflicts w/ your main duty to put px interests first

Question 7

what is team structure?

Answer 7

identification of the components of a multi-team system that must work together effectively to ensure px safety

Question 8

what are the 5 key points of conflict management/resolution?

Answer 8

1. separate person from problem
2. focus on issues, not intent/personal position
3. generate variety of options
4. base agreement on objective criteria
5. prepare for failure before it happens

Question 9

what should you do when having a difficult conversation?

Answer 9

know the facts; anticipate qs or responses
be assertive
be empathetic
negotiate
verbal and non-verbal language
listen
stay calm