Tasks and Steps of Service

Question 1

The 6 Steps of Greeting a Table:

Answer 1

1. Greet Table Within 1 Minute.
2. Bring Water Pitcher to Table.
3. Welcome Guests and Introduce Self.
4. Fill Up Water Glasses Starting with Women.
5. Ask Birthdays, Anniversaries, First Time?
6. Take Extra Settings Off Table if Possible.

Question 2

Taking Order Step 1

Answer 2

Take drink order.

Question 3

Taking Order Step 2

Answer 3

Get drinks and bring back bread (2-3 types).

Question 4

Taking Order Step 3

Answer 4

Take appetizer order and review specials.

Question 5

Taking Order Step 4

Answer 5

While appetizer is being made, check back on table.

Question 6

Taking Order Step 5

Answer 6

Take dinner order if guests are ready.

Question 7

Taking Order Step 6

Answer 7

Bring out appetizer.

Question 8

Taking Order Step 7

Answer 8

Take dinner order if guests haven’t ordered yet.

Question 9

Taking Order Step 8

Answer 9

Clear appetizer plates all at once when everyone is finished eating.

Question 10

Taking Order Step 9

Answer 10

Bring out salads.

Question 11

Taking Order Step 10

Answer 11

Clear salad plates all at once when everyone is finished eating.

Question 12

Taking Order Step 11

Answer 12

Bring out steak knives if needed.

Question 13

Taking Order Step 12

Answer 13

Bring out dinner.

Question 14

Taking Order Step 13

Answer 14

Clear dinner items all at once when everyone is finished eating. Leave spoons on table if clean and glassware guests are using.

Question 15

Taking Order Step 14

Answer 15

Bring out dessert menu and talk about dessert drinks.

Question 16

Taking Order Step 15

Answer 16

Take desert order.

Question 17

Taking Order Step 16

Answer 17

Bring out desert.

Question 18

Taking Order Step 17

Answer 18

Clear dessert plates all at once when everyone is finished eating.

Question 19

The 5 Steps of Finishing Dinner Service:

Answer 19

1. Bring Out Check.
2. Run Card or Take Cash.
3. Bring Check Back and Thank Guests for Coming to 135 Prime.
4. Return to Guest After 5 Mins to Retrieve Payment Book.
5. Watch for guests to leave and open doors if they exit, if possible.