TAO2 Flashcards
What does TENR stand for
Threat
Expore
Nassessity
Reponse
How do you assess threat
The subjects intent, capability, opportunity along with environment
How do you assess the threat
The subjects intent, capability, opportunity along with environment
How do you assess exposure
Awareness of safety, security or public trust and confidence
How do you assess exposure
Awareness of safety, security or public trust and confidence
How to assess response
Proportionate, timely, reasonable, and lawful. Making a plan. Beginning, middle, end
How to assess necessity
Should we act now later, or not at all
Benefits of Tac Coms
Enhanced staff safety
Reduction in stress levels in managing conflict situations.
Enhanced public perception through improved interactions
Key Principles of Tac Coms
Begin with low key approach
Always be professional
Always remain calm
Listen carefully
Where practical explain to people what you are about to do and why you are doing it.
Be assertive
Use positive instructions( thank yous)
Treat people with respect
Ensure verbal and non verbal communication match.
When dealing with difficult people what do we use
AWOCA
What does AWOCA stand for
Ask Why Options (good/bad/good) Confirm Act
How does AWOCA assist Police
AWOCA is a five stage process that allows Police to seek voluntary compliance. It is intended to
Ensuring that individuals understand the reasons why they may need to comply
Provide a robust framework that supports Police throughout any follow up and necessary action
Define Ask
Ask the person to do what you want or need them to do and follow up with “thank you”
Define Why
Explain the purpose or reason for your request
Define Options
Provide the options that are available to the subject good/bad/good
When discussing Options 4 great motivators
Time
Money
Family
Reputation
Define Confirm
Confirm they understand the requirements to cooperate or comply and the consequences.
Ask is there anything that I can reasonably say or do to get you to……. I would like to think there is
Define Act
Time for talking is over. Time to use force
What is the purpose of using verbal deflectors
To convince the subject that it is a waste of time using insults and abuse.
Why do we use Tac Coms
To gain voluntary compliance
How should we deal with emotional or aggravated subjects
If we can maintain a calm state of mind when dealing with a highly emotional or agitated person then you can respond rather than react.
Talk to the upset person in a tone that is firm and authoritative, yet quite and calm. Keep instructions and statements and instructions simple, clear and direct.
Name the main Emotive influences
GAFFE
Greif Anger Fear Frustration Embarrassment
Name the main Emotive influences
GAFFE
Greif Anger Fear Frustration Embarrassment
What is an example of paraphrasing
Just let me check I am hearing you correctly. So you are angry because of (any examples) is that correct
Techniques used for dealing with abuse
Venting, blocking technique, verbal deflectors, paraphrasing, empathy
Describe the types of people you may deal with in terms of how easy it is to deal with them
Cooperative. Compliant
Uncooperative non compliant
Aggressive
Passive aggressive sneaky
