Talent & Knowledge Management

Question 1

What are the priorities for global performance management upstream?

Answer 1

Strategic integration & coordination: expectation for individual and team performance consistent with corporate strategy
Workforce alignment: common direction of the global workforce
Organizational learning and knowledge management

Question 2

What are the priorities for global performance management downstream?

Answer 2

Responsiveness to local culture
Sensitivity to cross-cultural differences
Establishment of performance management relationships
Comprehensive training

Question 3

What are the steps in designing effective cross-cultural training programs?

Answer 3

1. Identify types of global assignment
2. Cross-cultural training needs analysis
3. Establish CCT goals and measures
4. Develop and deliver the CCT
5. Evaluate CCT

Question 4

How do you develop global competencies for international professionals?

Answer 4

Transfer: to new assignment or job
Training: formal sharing of explicit knowledge
Travel: for training, beyond tourism
Teams: cross-functional task forces, exchange of tacit knowledge

Question 5

How is knowledge created and disseminated?

Answer 5

Through:
Tacit knowledge
Explicit knowledge

Question 6

What are some forms of employee rewards?

Answer 6

Financial: bonus, salary,commission, vacations

Non-financial: challenge, feedback, recognition, autonomy, physical working conditions

Question 7

What does performance management integrate?

Answer 7

Performance appraisal
Training and career planning
Compensation