TAL INTERVIEW Q&A Flashcards
1
Q
What appeals to you about working with TAL?
A
- what appeals to me about TAL is the opportunity to develop my skills and to develop into a valuable employee within the professional corporate environment.
- I’ve always had interest in corporate environment
- my skills and experience would transition well and allow me to succeed in this role.
- this experience would allow me to develop my skills to become a valuable asset to this company and an effective team member.
- The product you work with is life insurance, something as important and integral is something I could really be passionate about in my day to day work.
- the overall company values, diverse people focused, care on employees and the development opportunities presented. This type of culture is something that I could really see myself being apart of in the long run.
2
Q
what skills or experience would you bring to this role from knowledge gained throughout your career/studies to date?
A
- Customer service experience (nandos, check backs)
- organisation and attention to detail (year 12, uni, checklists)
- learning is about being organised and the other aspect is being focused for long periods of time and executing with accuracy according to the rubric and checklist.
- transition to this role (dealing with clients, completing day to day tasks)
3
Q
What have you done to proactively invest in your own professional development?
A
- Role as a youth leader: organising events, team meetings, communicating and coordinating with senior officers
- Further developed organisation, meeting deadlines, delegating tasks.
- communication and working with a team, checking up on progress and helping others out when they need it,
- public speaking and confidence in my communication. honed my skills.
- this gave me the experience to transition well into this role
4
Q
Tell me about a time when you changed your approach to customers based on their input
A
- Standard teaching approach
- Individual was having trouble, results on hw, very shy in class
- I did the class the same but went to her after and worked with her more thoroughly, slow pace. Gave guidance and confidence.
- She learn the content and did well in her hw, showing empathy for student, and shifting my approach.
Applicable in this position, clients deal with heavy or difficult circumstances, applying my empathy.
5
Q
Tell me about a time when you succeeded in an initiative by collaborating with others
A
- Youth leader, pressure from senior officers for activity before school restarts.
- Meeting to brain storm ideas, prepare an idea to share and gathering feed back from children before meeting meeting.
- Organising activity and breaking into tasks and delegating. considering logistics such as venue, materials, learning skills eg. making a paper crane.
- Checkpoints leading to event, communicating, seeing if they need help, example of younger ones or busy ones.
- result was that it was a very fun day, everyone had fun, the children had fun.
- Effective team through good communication allowed this success.
6
Q
Tell me about a time when you had to solve a problem with very little guidance or direction
A
- Previously dependent on company material, had to create my own syllabus a more difficult task than anticipated as session was soon.
- I wrote out the steps i needed to take to develop one and alot of research
- School syllabus, other schools, australian cirriculum, previous students and teachers, specific student strengths and weaknesses, test and exam dates.
- Created a cirriculum tailored to her school one, she learnt all her material few week prior, focused on weaknesses.
- finding her goals, she wanted better grades, so structured to give her more confidence in class. specific goal for each session.
- By staying focused, writing out steps to take, looking at what i already knew, doing research created effective service.
7
Q
How do you organize your daily workload?
A
- Checklists, big fan.
- Used it for year 12 and university because lots of subjects with diff tasks. Tests, assignments, exams.
- List everything out, start sorting with priority relative to deadlines, exam dates and tests.
- Applicable to position. Managing client inboxes, entering in new claims to database. Going over the phone speak with clients or processing claims payments.
Speak to employees or my manager if anything specific i needed to complete.
8
Q
What is your biggest weakness?
A
- I can be too much of a yes man
- This can put too many things onto my plate
- I’ll ask for help when I need, but when doing extra tasks i’ll try to do it all myself
- in nandos even though I am front of house staff the back of house would delegate tasks to me such as cleaning the dishes or getting ingredients or taking out the bins and the manager would tell them off and tell me to go back to the front.
- Don’t want to bother anyone because I believe its my job.
- this can at times overwhelm my workload and delay the completion of my own tasks and objectives.
- I need to be better assess the tasks their giving me as well as my own situation and make decisions on whether I have the capacity to take on that additional workload at that point in time.
- I need to be able to assess my own situation and see that i’m not I’m busy so that I can help them, and then also be able to see that I have a lot of other duties to perform still of higher priority, and tell them I can’t help them right now, but will try to do so once I have finished my own objectives
- I need to work on being able to communicate this to them and telling them that I am not too busy and can help them or that I am currently doing this and will try to help them once I’ve finished my priority objectives
- I need to learn to develop trust and be able to rely on my fellow employees.
- trust that they will understand my situation
- communicate my position with more honesty and explaining what i’m doing.
9
Q
what are the key responsibilities of this role?
A
- providing administrative support to case managers and relevant members of the claims team.
managing claims inboxes and setting up claims files - processing claims payments
- answering incoming calls and making outgoing calls
- responding to stake holders
- indexation of documents
- navigating my way through the system
10
Q
What do you know about life insurance?
A
- life insurance is a financial coverage provided during difficult circumstances that stop you from working.
- some of these can include; death, TPD, recovery or illness.
- example; a customer would pay premiums to get certain coverages depending on what policies he has agreed on with the insurer.
- and so in a case of an accident that prevents him from going to work, he will have financial coverage through lumpsum money that can help his situation and important people in his life such as family members or loved ones.
- these premiums can be paid directly to the company, or can be taking out as a contribution from your super to go into insurance companies.
- gives a piece of mind and is important.
11
Q
Tell me about a time you had a conflict at work.
A
- Making drinks at Boba central. The instructions weren’t detailed enough, resulted in a faulty order.
- using lactose free milk, allergies are important and I had almost made and given the drinks.
- It came down to communication as the front of house would communicate order specifics to the back.
- We had a disagreement about who was supposed to communicate what during the order.
- Instead of arguing I said lets just focus on remaking the orders.
- Afterwards when the shop became less busy, I spoke to him in a calm manner and asked him first to explain his position and thoughts.
- I went ahead and explained my angle and we both came to an understanding and were able to move past the issue having learnt the importance of better communication.
12
Q
can you describe a stressful situation and how you handled it?
A
- In nandos, the shop was less busy due to covid and so the decided to have me replace one of the back of house during their break in order to train in the food making. This was okay for a light day, but the store suddenly became extremely busy.
- It was still my first time training and I had only done it for about an hour and a half.
- So instead of trying to do everything, I communicated to the other person on the flat top what I knew how to do really well and really quickly and what I wasn’t so confident with. Which was preparing the sandwhiches but not so confident about grilling the meat.
- So we operated in that system where for every order I would be the one to prepare the bread put in the toppings and simply hand it over to her in the grill.
- I focused on what I knew best and used that to deliver an efficient and effective service. and I communicated this strength to and weakness to my team to allow us to execute good teamwork
13
Q
Can you detail a mistake you made and how you reacted to it?
A
- When I was starting out in nandos, I didn’t follow a protocol correctly when bringing out the food.
- We are supposed to say what we have when arriving to the table, which was important in ensuring that people got their right food, because people often move tables from their assigned table number.
- I made the mistake of not saying what food I was bringing because there was a lot of food to bring out to the next table.
- this lack of detail resulted in the wrong table getting the wrong order.
- The first thing I did was to tell my manager.
- Next I went to the two tables and explained the situation and apologised profusely and asked them what they wanted to do.
- We were able to bring out two new plates of food and deliver it to the right tables.
- From then on out I made sure to always announce the food that I was bringing to the table.
- in this situation I was able to understand and apologise my mistake, immediately take steps to resolve the issue and learn from the whole situation in order to improve my future service.
14
Q
Describe a time when you went above and beyond.
A
- First lesson with one of my clients. I really wanted to make a good first impression.
- So I spent more time relearning and finding out unique ways to keep my student engaged.
- I have a younger brother in the same year level and what I did was I explained to him, and would ask him for feed back, if he found me boring or if he felt engaged.
- This preparation really allowed me to deliver a killer first lesson where I showed what I had to offer as a tutor.
- As a result the client and her parents actually recommended me to another family and allowed me to gain two new clients and advertise my business.
15
Q
Is there anything you would like to add about your suitability to this position?
A
- i’ve already mentioned my customer service, organisation and attention to detail and how this will help me succeed in the role.
- in addition to this I believe my energy and enthusiasm would really help me excel in this position.
- especially since this company deals with something as important as life insurance and how valuable that is and the piece of mind it grants to its customers, it’s really something that I can be passionate about.
- this kind of passion really motivate me to work hard everyday and to have that attitude to be an asset to your company.
