Tactical Communication

Question 1

A in AWOCA

Answer 1

Ask - ask without threat of enforcement, gives an

Idea of behaviour.

Question 2

W in AWOCA

Answer 2

Why? - people need to know why you have asked them to do something.

Question 3

O in AWOCA

Answer 3

Options - Good/bad/good finish on a high, give motivators (time, money, family, reputation).

Question 4

C in AWOCA

Answer 4

Confirm - confirm their understanding, confirm they understand the consequences, removes “I didn’t understand”.

Question 5

A in AWOCA

Answer 5

Act - accordingly and using TENR, carry out what you said you would do.

Question 6

Note 3 of the 7 TacComms principles.

Answer 6

Begin with a low key approach.
Be professional.
Remain calm, speak clearly and calmly.
Listen actively and clearly.
Be assertive.
Use positive instruction.
Explain what your going to do and why.

Question 7

Describe the three types of people you will deal with in the Police.

Answer 7

People demonstrating co-operative behaviour (law abiding)(do what you as, easy to deal with).
People demonstrating uncooperative behaviour (Difficult)(obstructive, prepared to commit offences).
People demonstrating passive aggressive behaviour (Sneaky)(operate under illusion, least pleasant, untrustworthy).