TA01: Tactical Communications (Katie)

Question 1

What is “Tactical Communication”?

Answer 1

A skill or procedure, which through words or actions, causes an understanding to occur in another person or group of people.

Question 2

What are the foundation principles of Tactical Communication?

Answer 2

1) People want to be treated with dignity and respect
2) People prefer to be asked rather than be told to do something
3) People want to know why they have been asked to do something
4) People want to be given options rather than threats
5) Everyone wants a second chance when they make a mistake

Question 3

Face to face communication is generally made up of?

Answer 3

• Words (7-10%)
• Style (30-38%)
• Non-verbal (55-60%)
  Note: These are general figures and differ between age groups.

Question 4

What is the Police preferred option for resolving incidents?

Answer 4

Tactical Communication.

Question 5

Explain why Police use Tactical Communications.

Answer 5

To generate voluntary compliance and cooperation of the subjects.

Question 6

Describe some benefits of using Tactical Communications.

Answer 6

Answers could include:
Enhanced staff safety with a proactive - preventative approach
Reduction in stress levels in managing conflict situations
Reduction in paperwork with less Tactical Options Reports required
Enhanced public perception through improved interactions
Reduction in complaints for attitude or language issues
Enhanced prevention = reduced crime

Question 7

What are the 10 key principles of Tactical Communication?

Answer 7

1) Begin with a low key approach
2) Always be professional
3) Always remain calm, speaking calmly and clearly
4) Listen carefully
5) Where practical, explain to people what you are about to do and why before you do it
6) Be assertive where required without being aggressive
7) Finish every request or instruction with ‘thanks’ or ‘thank you’ (conveys expectation they will comply with your request)
8) Wherever possible, use positive instructions – explain what you do want the person to do rather than what you don’t want
9) Speak and treat others as you would like to be spoken with and treated under the same circumstances
10) Ensure your verbal and non-verbal communications match your words and delivery