TA01/02/03 Tactical Communications

Question 1

What is the AWOCA process?

Answer 1

Ask (request cooperation)
W Explain Why (reason for action/power to act)
O Provide Options (good/bad/good) time/money/family
reputation.
C Confirm they understand
A Act (take appropriate action depending on situation)

Question 2

What are other tools that help with AWOCA (back of card)?

Answer 2

Verbal deflectors
Paraphrasing
Empathy

Question 3

What are the Techniques for dealing with abuse?

Answer 3

Vent (let subjects vent)
Blocking Technique (can you use more appropriate language) 
Verbal deflectors/ redirection

Question 4

What are the main emotive influences?

Answer 4

Grief
Anger
Fear
Frustration
Embarrassment