T2 W1 Study guide

Question 0

Who is the person who decodes the message?

Answer 0

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Question 1

What are teh causes of long-term stress?

Answer 1

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Question 2

What are the 5 Cs of communication?

Answer 2

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Question 3

What type of question is; “Are you still taking your medication?”

Answer 3

close ended question

Question 4

Which of the following is the highest level of hierarchy of needs?

Answer 4

Self Actualization

Question 5

When communicating, what percent of the message is actually communicated by the spoken word?

Answer 5

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Question 6

Palliative care focuses on?

Answer 6

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Question 7

What is a major fea of patients with a life-threatening illness?

Answer 7

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Question 8

In life-threatening illnesses, who is considered the secondary patient?

Answer 8

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Question 9

What is the likely treatment for cancer?

Answer 9

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Question 10

What best describes the key to having an effective scheduling system?.

Answer 10

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Question 11

What best describes the most widely used scheduling system in which each patient is assigned a specific time?

Answer 11

stream scheduling

Question 12

What scheduling systems plan for two or more patients to be given a particular appointment time?

Answer 12

double booking

Question 13

What are the basic items that should be obtained from a new patient?

Answer 13

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Question 14

What is the most appropriate action documenting patient “no-shows” in the appointment schedule?

Answer 14

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Question 15

What types of appointments will require the most time?

Answer 15

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Question 16

What best describes speaking your words clearly and articulating carefully?

Answer 16

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Question 17

What term best describes using a voice that varies in pitch and intensity?

Answer 17

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Question 18

What best describes the process of communicating in digital form over computer networks?

Answer 18

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Question 19

What is the primary reason for repeating information back to a caller while screening calls?

Answer 19

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