T-T Midterm Vocab Flashcards
Resort town
Towns where leisure tourism is the main economic activity
Resort
A location visited mainly by leisure tourists
City
City destinations are cities that attract tourists
Countryside areas
Destinations that tourists visit in the countryside
Costal/islands
Places that tourists visit that may be beach destinations
Theme parks
A major tourist attraction with many amusements and rides
All-inclusive resorts
A destination or hotel that provides a wide range of products and services on one site. Customers of all-inclusive resorts often make just one advance payment and pay little or nothing more while staying at the resort
Purpose built resort
A destination that is planned and built especially for tourism
Tourism-generating areas
Places that tourists come from
Tourism-receiving area
Areas that tourists visit; countries or regions where there are tourism destinations.
Overtourism
Occurs when there are too many tourists in a destination. This harms the destination’s environment and causes difficulties for the local people.
GDP
GDP is an abbreviation of Gross Domestic product. A country’s GDP is the total value of all the goods that are mode and the services provided in that country per year.
Biometrics
Digital information about a person’s appearance that is used to establish their identity.
Demographic
relating to the structure or balance of a population. ex: age profile
Tourism Impacts
the effects tourism can have on a destination, including the people and environment
Visa
travel document permitting a person to enter, leave, or stay in a country.
ICT (Information and Communication Technology)
the range of computer and other electronic devices, like phones, used to store, send, and share information.
Real-time reservations
t&t bookings that are made instantly
Sustainable and responsible tourism
minimizes the negative effects of tourism and maximizes the positive effects.
multiplier effect
how money spent by tourists in a destination circulates through the local economy
Profit
the money a t&t organization makes after paying costs and taxes
leakage
when money from t&t has come into a country and then leaves it, instead of staying in the local economy
Publicity
attention that is given to smth by the media
eco-resort
provides eco friendly accomodation, such as eco lodges and eco hotels.
eco-tour
visiting the natural environment while causing no damage
Ethical tourism
managing tourism provision with the intention of doing so sustainably
local authority
gov funded organization that provides a service to both the local and visiting populations.
external costumers
costumers who use the products and services of a t&t business and are not members of staff or otherwise part of the business
internal customer
a person within a t&t organization who receives customer service from the organization
working environment
a person’s surroundings at work
job satisfaction
feeling fulfilled by carrying out a work role
repeat business
external customers returning to visit or use a travel and tourism organization again
turnover
the amount of money a t&t organization gains by providing products and services to external customers
customer service standards
expected levels of customer service quality
benchmarking
analyzing the customer service provided by an organization so as to identify possible improvements
performance management
reviewing and improving how well staff members deliver customer service
appraisal
an ongoing performance management dialogue between a staff member and supervisor or manager
ratings
grades or marks awarded to t&t providers
market research
investigating and gathering information about customer needs, wants and demands for t&t products and services
survey
customers answer pre-set questions
mystery shopper
a market researcher acting as a customer.
Focus group
a small group of people discussing or being interviewed about different opinions
cultural attraction
a site that appeals to tourists because of links with the past or present ways of life
M.I.C.E Tourism
Meetings, Incentives, Conferences, Events
event
time-limited happenings that appeal to tourists
occupancy rates
the number of beds used out of the total number of bed spaces available
VFR Tourism
Visiting friends and relatives
pilgrimage
a visit to a place considered to be special to show respect
domestic tourism
when tourists visit destinations in their home country
inbound tourism
when tourists travel into a country
market
a group of consumers for a certain product
outbound tourism
when tourists travel away from the country where they live
Packaged tourism
t&t visits organized by a t&t business. combines different components (accomodation, food, travel, etc.) into a single package product.
tour operator
t&t business that organizes tour products for customers
components
the individual parts of tourism (accomodation, meal plans, transport, etc.)
specialist tourism
when tourists visit destinations because of a particular special interest
unpackaged tourism
The opposite of packaged tourism. Different elements of a trip are booked seperately and by different providers
short-haul
flight of less than 3 hours
long-haul
flight of more than 6 hours
independent travel
self-arranged tourism
ancillary services
extra support such as tour guiding, car hire, and currency exchange.
Responsible tourism
tourists behaving respectfully towards the natural environment and the local people
inbound travel agency
a t&t business that sells travel and inbound tourism products provided by the other t&t businesses
inbound tour operator
a t&t business that organizes tourism products for inbound tourism customers.
Visitor attraction
place/event that appeals to tourists
natural attraction
place that attracts tourists because of the environment
built attraction
a building or monument that appeals to tourists
dynamic packaging
making tour packages from components that are chosen by customers instead of providing customers w/ pre-arranged packages
vertical integration
merging of t&t businesses belonging to different industry components
horizonal integration
merging of t&t businesses belonging to the same industry component
accessibility
ease of reaching or moving around a destination
mobility
the ability to move around freely
MRT (Mass Rapid Transit)
a type of rail transport used in come city destinations to transport large numbers of people quickly and cheaply
