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JM SWE > Sys Admin > Flashcards

Sys Admin Flashcards

1
Q

Preferred method to contact CSD

A

CGFixIt

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2
Q

A ___ is a request for service of account or change in a system.

A

Work Order

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3
Q

A ___ is an unplanned interruption or reduction in quality of IT Service

A

Incident

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4
Q

True or False; work orders should be worked ahead of incidents.

A

False

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5
Q

On what basis are incidents and Work Orders worked?

A

First in, first out (FIFO)

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6
Q

Which requests warrant increased priority?

A

VIP & COOP

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7
Q

Yes or no; Are searches in CGFixIt case sensitive?

A

Yes

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8
Q

The primary goal of incident management is?

A

To restore normal service operations as quickly as possible.

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9
Q

SLA stands for?

A

Service Level Agreement

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10
Q

Why must the OWNER GROUP field be set to “CSD Resolved”?

A

To be sent to CSD dedicated QA group.

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11
Q

True or False; RESOLUTION categories must always match the OPERATIONAL/PRODUCT categories.

A

False

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12
Q

True or False; Tasks appear in both Incidents and Work Orders

A

True

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13
Q

What is the primary role of TASKS for FixIt Tickets?

A

Project management/Accountability

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14
Q

Who are authorized to close a TASK for Fixit Tickets?

A

CSD Supervisors

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15
Q

Why would you mark a Fixit Ticket as PENDING?

A

You are not able to continue work.

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16
Q

Who are authorized to mark tickets “Closed” in the STATUS field?

A

CSD Supervisors

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17
Q

When are emails sent to the customer from CGFixIt?

A

Each time the ticket is saved.

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18
Q

On a server, what devices/components are “Hot Swappable”?

A

Hard drives & Power supplies

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19
Q

True or False; It is best practice to power down the server when replacing a NIC.

A

True & remove power cable.

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20
Q

If a failed software installation, what must be done before attempting to run again?

A

Delete all files from C:\temp & start again.

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21
Q

According to the Remote Server Admin Tools Installation guide, what is the Admin Account level needed to perform the install?

A

Tier 2 or higher

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22
Q

A domain is?

A

A collection of objects (users, groups, computers, printers). It servers as a replication boundary for two-way trust between this component and others of the same type.

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23
Q

A forest is?

A

A collection of domains that share a common schema.

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24
Q

A organizational unit is?

A

Used by admins to assign group policy and delegate permissions.

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25
Q

Name four Active Directory objects that are hierarchically organized.

A

Computers, contacts, groups, servers

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26
Q

True or False; Usernames are case sensitive.

A

False

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27
Q

What is the name of the group of admins responsible for Enterprise Assets?

A

EMO/EMF

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28
Q

What is the purpose of the Principle of Least Privilege?

A

Limits the amount of damage that can be done.

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29
Q

Rank all the admin levels based on privilege.

A

Enterprise, Domain, Tier 4, Tier 3, OU, Tier 2, Tier 1

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30
Q

True or False; Apostrophes, hyphens, and spaces are not allowed in usernames.

31
Q

What is appended to a username to identify Tier 1 - 4 accounts?

A

-Admin or -OU

32
Q

Why are admins account never given mailboxes?

A

Security risk

33
Q

What task does a Tier 1 admin NOT have permission to do?

A

Add tier1-admins to domain local, global, and universal security groups in either Groups or Tier1-admin containers.

34
Q

What task does a Tier 2 admin NOT have permission to do?

A

Delete tier1-admin accounts

35
Q

Which group is used most frequently since all Standard users need ability to access Exchange Public Folders?

A

OU-SG-Public-Folders-Users

36
Q

What task is unique to OU admins compared to Tier1 & Tier2?

A

OU can create, delete, enable, disable, unlock, change passwords and add Tier2-admin accounts to groups.

37
Q

What is the primary purpose of the WDS Server?

A

To build other servers and workstations.

38
Q

What’s the H:\ purpose?

A

Major network applications and any non-standard applications that run across the local network.

39
Q

What’s the L:\ purpose?

A

Common forms and templates

40
Q

What’s the O:\ purpose?

A

Common end user tools and accessories

41
Q

What’s the T:\ purpose?

A

Maps to the Tiscom folder on your File & Print server

42
Q

What’s the U:\ purpose?

A

Individual user’s home directory located on a File & Print server.

43
Q

What’s the Z:\ purpose?

A

Allows users a central point to shared documents.

44
Q

What controls drive mapping during the log on process?

A

logon script

45
Q

What RAID implementation is used to set up a server’s C:\ (system) drive?

46
Q

What RAID implementation is used to set up a server’s D:\ (DATA) drive?

47
Q

What is the cmd to perform a group policy update?

A

gpupdate /force

48
Q

What type of build employs DVD’s?

A

Serverless build

49
Q

Why would you see “The requested operation requires elevated privileges” when trying to run a program using an admin account?

A

Machine is not conforming to group policy (time may be matching).

50
Q

What is the local admin account?

51
Q

What are four ORION-D Imaging methods?

A

RAP, ONT, PXE, MAN

52
Q

What is the correct boot order config for Workstations?

A

CD, Internal HDD, Onboard NIC

53
Q

Moving a compressed file to an uncompressed folder results in?

A

The file remains compressed.

54
Q

Copying a compressed file to an uncompressed folder results in?

A

The file is no longer compressed.

55
Q

What file attribute indicates a file has been compressed?

56
Q

What is NOT considered a share permission?

57
Q

What must be done if you want to remove permissions from a parent folders?

A

Break inheritance.

58
Q

VIP mailboxes are stored in what Exchange Mailbox?

59
Q

In ADUC w/Exchange, which tab in the User’s Properties contains the field for pointing to a user’s Home folder?

60
Q

What’s the purpose of a distribution group?

A

Are used with email applications to send to a collection of users.

61
Q

What’s the purpose of a security group?

A

Used to enable access to resources on a standalone computer or network computer.

62
Q

What level admin is authorized to create or delete groups in ADUC?

63
Q

What level admin is authorized to create Top-Level folders in Outlook?

64
Q

What group must a standard user belong to in order to create public folders in Outlook?

A

Exchange Management Group

65
Q

Name the tool used to edit Group Policy Objects

A

Group Policy Object Editor

66
Q

Three command-line utilities that can be used to troubleshoot a variety of network connectivity issues?

A

Ping, ipconfig, gpedit

67
Q

Which switch troubleshoot command is used to display any security violations?

A

show port-security

68
Q

What switch troubleshoot command is used to display previous commands used?

A

show history

69
Q

How do you know a field is required when completing CGFixIt requests?

70
Q

How is the priority of CG FixIt tickets derived?

A

Impact & Urgency

71
Q

What is the purpose of the Owner Group for FixIt Tickets?

A

Whom the ticket will be sent to when resolved.

72
Q

Why would you leave the assignee field blank when creating a FixIt ticket?

A

a tech from another group is taking over work.

73
Q

What is the boot order config for Laptops?

A

Internal HDD, CD, Onboard NIC

JM SWE (2 decks)

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