syllabus criteria LO2 Flashcards
What are all the Guiding principles?
Focus on value Start where you are Progress iteratively with feedback Collaborate and promote visibility Think and work holistically Keep it simple and practical Optimize and automate
Focus on value
Everything that the organization does needs to map,
directly or indirectly, to value for the stakeholders. The focus on value
principle encompasses many perspectives, including the experience of
customers and users.
Start where you are
Do not start from scratch and build something new
without considering what is already available to be leveraged. There is likely
to be a great deal in the current services, processes, programmes , projects,
and people that can be used to create the desired outcome. The current
state should be investigated and observed directly to make sure it is fully
understood.
Progress iteratively with feedback
Not attempt to do everything at once. Even huge initiatives must be accomplished iteratively. By organizing work into smaller, manageable sections that can be executed and completed in a timely manner, it is easier to maintain a sharper focus on each effort.
Using feedback before, throughout, and after each iteration will ensure that actions are focused and appropriate, even if circumstances change.
Collaborate and promote visibility
Working together across
boundaries produces results that have greater buy in, more relevance to objectives, and increased likelihood of long term success . Achieving objectives requires information, understanding, and trust. Work and
consequences should be made visible, hidden agendas avoided, and information shared to the greatest degree possible.
Think and work holistically
No service, or element used to provide
a service, stands alone. The outcomes achieved by the service provider and service consumer will suffer unless the organization works on the service as a whole, not just on its parts . Results are delivered to internal and external customers through the effective and efficient management and dynamic integration of information, technology, organization, people, practices, partners, and agreements, which should all be coordinated to provide a defined value
Keep it simple and practical
If a process, service, action or metricfails to provide value or produce a useful outcome, eliminate it. In a process or procedure, use the minimum number of steps necessary to accomplish the objective(s). Always use outcome based thinking to produce practical solutions that deliver results
Optimize and automate
Resources of all types, particularly HR,
should be used to their best effect. Eliminate anything that is truly wasteful and use technology to achieve whatever it is capable of. Human intervention should only happen where it really contributes
value.
