SW121

Question 1

expressed struggle, interdependence, perceived incompatible goals, perceived scarce resources, perceived interference, inevitability

Answer 1

6 Components of Conflict

Question 2

avoidance, accommodation, competition, collaboration

Answer 2

4 Ways to Handle Conflict

Question 3

Avoidance

Answer 3

lose/lose situation; nonconfrontational

Question 4

Accommodation

Answer 4

lose/win situation; do what the other wants

Question 5

Competition

Answer 5

win/lose situation; do whatever you can to get what you want

Question 6

Collaboration

Answer 6

win/win situation; brainstorm how both people can get what they want

Question 7

describe: other’s behavior, your interpretation, your feelings, the consequences, an intention

Answer 7

5 Components of Assertive Behavior (describing things)

Question 8

Invitational Communication

Answer 8

welcomes others to see your point of view and freely share their own

Question 9

welcome sharing viewpoints, supportive climate, language of choice, non-defensive response to criticism, give praise, use sandwich method

Answer 9

6 Components of Invitational Communication

Question 10

Value, Safety, Freedom

Answer 10

What 3 things are a supportive climate based on? (invitational comm)

Question 11

seek more information, agree with critic

Answer 11

What are 2 ways to respond to criticism without being defensive

Question 12

Confirming, Disagreeing, Disconfirming

Answer 12

3 Levels of Message Confirmation

Question 13

recognition, acknowledgment, endorsement

Answer 13

3 Types of Confirming Messages

Question 14

argumentativeness, complaining, aggressiveness

Answer 14

3 Types of Disagreeing Messages

Question 15

impervious, interrupting, irrelevance, tangential, impersonal

Answer 15

5 Types of Disconfirming Messages

Question 16

Communication Climate

Answer 16

the social tone of a relationship; the way people feel about each other as they carry out specific activities; determined by degree to which people see themselves as valued

Question 17

Family

Answer 17

a system with two or more interdependent people who have a common history, a present reality, and who expect to influence each other in the future

Question 18

Family Narrative

Answer 18

provides a storyline that keeps relationships operating harmoniously; reinforces shared goals, teaches moral values, stresses family concerns

Question 19

Family of Origin

Answer 19

people that were there when you were forming your identity

Question 20

Sibling Relationships

Answer 20

source for confirming messages; offers vital support throughout lives; maintain by sharing tasks, expressing positivity, and offering assurances

Question 21

description, problem orientation, spontaneity, empathy, equality, provisionalism

Answer 21

6 Supportive Behaviors for Confirming Climate

Question 22

evaluation, control, strategy, neutrality, superiority, certainty

Answer 22

6 Defensive Behaviors for Disconfirming Climate

Question 23

warmth, empathy, genuineness, respect

Answer 23

4 Core Interpersonal Qualities

Question 24

attending, observing, active listening

Answer 24

3 Core Interpersonal Skills

Question 25

opening, gathering information, exploring problem, responding, closing

Answer 25

5 Professional Helping Behaviors (done in a meeting)

Question 26

Opening

Answer 26

introduction, purpose of meeting, time limit

Question 27

Gathing Information

Answer 27

reflect feelings and content, explore meaning, summarize, ask questions

Question 28

Exploring Problem

Answer 28

explore definition of, feelings/thoughts towards, and affect on life due to the challenge

Question 29

Responding to Client

Answer 29

minimal encouragements, open/accessible body posture, congruent facial expressions, appropriate tone of voice, no advice or unnecessary questions/comments

Question 30

Closing

Answer 30

indicate end of time, summarize content, feeback