SW lingo Flashcards
0
Q
B- FA
A
Flight Attendant responsible for 1/3 aft
- galley
- liquor inventory
1
Q
A -FA
A
Flight attendant responsible for Forward
- PA’s
- OP’s
- Scheduling
2
Q
C-FA
A
Flight attendant responsible for mid 1/3
- exit seat requirements
- snack service
3
Q
D-FA
A
Flight attendant on 800 only. Aft mid 1/4
4
Q
ABA
A
Able Bodied Assistant
Assist FA incase of a security situation
5
Q
Aft
A
Back of A/C
6
Q
APU
A
Auxiliary Power Unit
Power unit in the tail-gas turbine engine. Power while A/C is on the ground.
7
Q
ATC
A
Air traffic control
8
Q
AED
A
Automated External Defibrillator
Shock to heart
9
Q
Cabin Services
A
Employee group deals with inflight provisioning
10
Q
Captain
A
CAPT or CA
Has 4 stripes
11
Q
CISM
A
Critical Incident Stress Management
Peer support after stressful events
12
Q
CRO
A
Complaint Resolutions Official
customers service issue for customers with disabilities
13
Q
CRM
A
Crew Resource Management
Reduce errors and increase safety assist with communications between crew members
14
Q
CS &S
A
Customer Support and Services
Reservations and Customer Questions
15
Q
Culture
A
Live by Golden Rule - work hard and celebrate successes
16
Q
CSA
A
Customer Service Agent
Able to work at terminal. Ticketing, baggage, boarding passes, flt info
17
Q
CSS
A
Customer Service Supervisor
Helps customer with irregular situations, delays, cancelations.
18
Q
CWA
A
Crew Web Access
FA scheduling program through swa life
19
Q
D/H
A
Deadhead
20
Q
CRS
A
Child restraint system
21
Q
FAM
A
Federal Air Marshall
DHS employees carries Firearm onboard
22
Q
FAR
A
Federal aviation regulations
23
Q
Ferry
A
A/C flown with no revenue passengers onboard
24
FFDO
Federal Flight Deck Officer
Pilot trained and able to carry firearm
25
FAK
First Aide Kit
26
FO
First officer
27
Flight Deck
Where pilots operate the A/C
28
FTR
Failure to report
FA missis trip sign/report time but who could make departure time
29
FWD
Forward towards the nose of A/C
30
Galley
Located at forward and aft of A/C
Storage for inflight beverages and snacks
31
Gallery service door
Door on aircraft right used for loading supplies
32
Ground Operations
Employes responsible for customer experience at airport.
Op's
Ramp Agent
CSA
Skycaps
33
GSC
Ground Security Coordinator
Responsible for coordinating response to security threats while at gate or in the ground
34
Hazmat
Hazardous materials-chemicals and other substances that may pose a risk to health/safety when transported
35
HazCom
Hazard Communications
| Protects from illness/injuries resulting in exposure to hazardous materials
36
HHD
Hand Held Devices
Wireless credit card reader used by FA to inventory and collect payment for beverages
37
Inflight Services
Employee group that deals with directly with the FA job functions
*part of cabin services group
38
Inflight supervisor
Employee assigned to a base to FA job function evaluates job performance.
39
Irregular operations
A flight that negativily impacts customers.
| Delays, cancels, emergencies, security threats, diversions
40
IR
Irregularity Report
Electronic report submitted by FA providing details for irregular OPs
41
ISC
Inflight security coordinator
Captain - responsible for coordinating the response security threats while airborne
42
JetBridge
Tunnel-like structure to load and unload customers
43
LAV
Lavatory -restroom
44
LEO
law Enforcement Officer
Permitted to carry firearm onboard
45
LRBL
Lest Risk Bomb Location
An area where explosives can be placed to minimize damage to the aircraft if detonated
46
LUV
LUV Jet
Stock ticker symbol
Nickname for SW aircraft
47
MBL
Might Be Late
A FA who alerts Crew Scheduling that they will miss scheduled check-in time but arrive I time for departure
48
MX
Maintenance
49
N/S
no show-FA misses scheduled check in
50
NRSA
Non Revenue Space Available
Travel no charge in space available
51
OHB
Overhead Bins
Storage compartments a live passenger seats along walls of A/C
52
Ops -Operating Agents
Ground ops employee responsible for loading/unloading
Screen passenger, coordinate baggage, cargo, compute weights/balances calculations. Secured while at the gate.
53
Outstation
A city serving SW provisioning station.
Remove Trash
Stock Ice
54
OWWE
Over Wing Window Exit
Hatches on either side of the aircraft above the wing
For emergency evacuations
55
PA
Public Announcments
56
Pairings
Also a "trip"
Scheduled sequence of flights assigned to flight attendants to work.
57
P.A.W.S
Pets are welcome on SW
Small dogs/cats to transport in cabin
58
PAX
Passenger, use "customer"
59
PED
Portable electronic devices
Devices run on batteries
60
PIC
Pilot in command
Responsible for and the final authority as to the operation of a/c
Captain or FO
61
POB
Portable Oxygen Bottle
Compressed gaseous oxygen with mask used by FA following a medical emergency after decompression
62
POS
Positively Outrageous Service
Exceeding customer expectations following the Golden Rule.
Unexpected, random, memorable
63
Probation
FA 6-month period from hire date
Employee leaders provide mentoring
Evaluate performance
64
PBE/Smoke Hood
Protective Breathing Equipment
Enclosed hood provides breathable atmosphere so FA can work during smoke/fumes
65
Provisioning
Employee group that deals with Prviosning agent job functions.
-cabin services
66
Provisioning station
Or location
| City served by SW, supports warehouse and have Provo agents who stock a/c
67
Provisioning "Provo" agent
Responsible for stocking galley supplies, remove trash/recyclables, clean LAV, floors
68
PSU
Passenger Service Unit
Panel above passenger
Lights
Air vents
FA call button
69
PTK
Passenger Transfer Kit
Sling/Sliding Board for assisting moving customer with disabilities from wheelchairs
70
RT
Recurrent Training
Yearly FA training to continue to fly
71
Ramp Agent "ramper"
Ground Ops responsible for service @ gate
Marshal a/c into-out of gate
Load/unload baggage -cargo
Fuel
Service LAV
At Outstation - removal of trash-stock ice
72
RBF
Read Before Fly
Briefing memos FA must read before reporting to a/c for duty
73
Reserve
1, 2, or 3 days and n which FA is on call to work pairings
74
ETA
ETD
Estimated time of arrival
Estimated time of departure
75
Escape Slide
Self-inflating ramp -used for rapid egress from cabin-emergency
76
Exit Seat
A seat with direct access to exit without entering isle
77
FAA
Federal Aviation Administration
78
EMK
Emergency Medical Kit
79
EAP
Employee Assistance Program
Mental health and well being program
80
DOT
Department of Transportation
81
RON
Remain Overnight
Time away from base at non-base cities for FA working multi-day Pairings OR Aircraft parked at Airport
82
Southwest Spirit
SW employees desire to go above and beyond to meet operational challenges and provide the best Customer service while having fun.
83
SWAlife
Company website
Info, news and and CWA
84
Sweeper
Ground ops Employee assisting with unaccompanied minors
85
Three-Day
Scheduled Pairing with 2 nights
86
TSA
Transportation Security Administration
Passenger screening-airport/aircraft security
87
Turn
Scheduled Pairing with NO overnights
88
Two-Day
Scheduled pairing with with 1 overnight
89
TWU
Transport Workers Union
Union representing SW FA. Local Chapter 556
90
UM
Unaccompanied Minor between 5- 11 years
91
UTC
Unavailable to contact
FA who misses and does not return a call to crew scheduling
92
YT
Young Traveler 12-17 years
Made need extra assistance but not classified as UM
93
WN
SW international air transportation association identifier
94
A/C
A/C right
A/C left
Aircraft
Aircraft left side-facing FWD-"Captains side"
Aircraft right side-facing FWD-"first officer side"
95
Customer
Southwest term for passenger
96
Cabin Experience
Level of Customer service provided to customers when the board until the deplane.
97
Cabin
Passenger compartment
98
Escape Slide
Self-inflating ramp provides rapid regress from cabin in an emergency
99
Entry Door
Doors on Aircraft Left
Customers boarding/deplaning
100
GSC
Ground Security Coordinator
Usually an Ops Employee that coordinates response to security threats while a/c is on the ground
