Supporting Mobile Software

Question 1

App Issues

Answer 1

Restart the phone
Stop the app and restart
Update the app

Question 2

App fails to closes/crashes

Answer 2

Restart the device
Update the app
Delete and reinstall the app

Question 3

App fails to update

Answer 3

Manually upgrade
Restart the device

Question 4

OS fails to update

Answer 4

Check available storage
connect to wifi
Reboot

Question 5

Battery life issues

Answer 5

Bad reception
Aging battery
Disable unnecessary feature

Question 6

Random reboots

Answer 6

check OS and app version
Perform a hardware check
Contact Tech Support

Question 7

Connectivity Issues

Answer 7

Move closer to access point (intermittent)
Check/enable wifi or reset (no wifi)
check bluetooth or reset (no bluetooth access)
disable/enable NFC or reset the device ( NFC not working)
Check distance/check wifi and bluetooth and allow me to be discovered on ( Airdrop for IOS)

Question 8

What is slideloading

Answer 8

you can download from outside the app store

Question 9

What is root access called in apple IOS and Andriod

Answer 9

Jailbreaking - apple IOS
rooting - andriod

Question 10

When is IOS system most vunerable

Answer 10

while tethered

Question 11

No root firewall can be describes as

Answer 11

virtual private network and controlling app access to vpn