Supporting AWS Infrastructure Flashcards
AWS __________ provides alerts and remediation guidance when AWS is experiencing events that may impact you.
Personal Health Dashboard
AWS ________ is an automated tool for checking your AWS usage against best practices.
Trusted Advisor
AWS Trusted Advisor provides recommendations in the following five categories:
- Cost Optimization
- Performance
- Security
- Fault Tolerance
- Service Limits
Communication Methods for each Support plan (Basic, Developer, Business, and Enterprise)
Basic - None
Developer - Email
Business - Email, Chat, Phone
Enterprise - Email, Chat, Phone
Support Response Times: Developer
General guidance:
< 24 business hours**
System impaired:
< 12 business hours**
Support Response Times: Business
General guidance:
< 24 hours
System impaired:
< 12 hours
Production system impaired:
< 4 hours
Production system down:
< 1 hour
Support Response Times: Enterprise
General guidance:
< 24 hours
System impaired:
< 12 hours
Production system impaired:
< 4 hours
Production system down:
< 1 hour
Business-critical system down:
< 15 minutes
Company is in the process of moving multiple workloads into AWS. One of these workloads is a mission critical application. CTO says that they need to be able to call support 24 hours a day. What is the most cost effective support plan that meets this criteria?
Business
Company is evaluating AWS for future workloads. One of the workloads supports multiple offices globally. The company needs to be able to call, text, or email support if an issue occurs. The company also needs a response from support within 15 minutes. What is the most cost effective support plan that meets this criteria?
Enterprise
AWS account for a personal project. Doesn’t expect to need technical guidance from AWS. Does want access to the AWS Trusted Advisor core checks. What is the most cost effective support plan that meets this criteria?
Basic
