Support Team Performance

Question 1

Key Performance Indicators (KPI)

Answer 1

Metrics used to evaluate an organization’s progress toward meeting its goals and objectives. Usually defined by organizational leadership.

Question 2

Earned Value Management

Answer 2

A methodology that combines scope, schedule, and resource management to assess project performance and progress.

Question 3

Value Stream Map

Answer 3

A lean enterprise technique used to document, analyze, and improve the flow of information or materials required to produce a product or service for a customer.