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AWS Cloud Practitioner > Support Plans > Flashcards

Support Plans Flashcards

1
Q

What is AWS Support?

A

A service that provides technical support and guidance to help customers deploy, operate, and optimize their AWS infrastructure and applications

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2
Q

What are the different AWS Support plans?

A

Basic, Developer, Business, and Enterprise

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3
Q

What is Basic Support?

A

Free support plan that includes customer service and access to AWS documentation, whitepapers, and support forums

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4
Q

What is Developer Support?

A

A paid support plan suitable for developers and businesses running development workloads, includes email support, 12-hour response time, and general guidance

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5
Q

What is Business Support?

A

A paid support plan for production workloads, includes 24/7 email, chat, and phone support, 1-hour response time, infrastructure event management, and best practice guidance

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6
Q

What is Enterprise Support?

A

A premium support plan providing 24/7 phone, chat, and email support, fast response times, a designated Technical Account Manager (TAM), and proactive support and architectural guidance

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7
Q

What is the AWS Trusted Advisor?

A

A tool that provides best practice recommendations to help customers optimize their cost, performance, security, etc.

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8
Q

What is AWS Infrastructure Event Management?

A

A service included in Business and Enterprise Support plans that provides real-time notification and guidance during events that may impact the customer’s infrastructure

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9
Q

What is a Technical Account Manager (TAM)?

A

A dedicated advisor who provides personalized support and guidance to Enterprise Support customers, helping them optimize their AWS infrastructure

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10
Q

What is the AWS Personal Health Dashboard?

A

A personalized view into the performance and availability of the AWS services underlying a customer’s AWS resources

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11
Q

What is AWS Support API?

A

An API that allows customers to create and manage AWS Support cases programmatically

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12
Q

What is AWS Support Concierge?

A

A service available to Enterprise Support customers providing a personalized, one-on-one connection to AWS experts

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13
Q

What is the availability of Basic Support?

A

Email support during business hours

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14
Q

What are the benefits of Developer Support over Basic Support?

A

24/7 email support, phone support during business hours, and 12 hour response time if system impaired

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15
Q

What are the benefits of Business Support over Developer Support?

A

24/7 support, 4 hour response time for production system impaired, 1 hour response time for production system down, infrastructure event management, and best practice guidance

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16
Q

What are the benefits of Enterprise Support over Business Support?

A

Response times as low as 15 minutes for business critical system down, designated Technical Account Manager (TAM), and proactive support and architectural guidance

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17
Q

What type of support is suitable for individual developers, small businesses, startups, or anyone who is just getting started with AWS

A

Basic Support

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18
Q

What type of support is suitable for development workloads?

A

Developer Support

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19
Q

What type of support is suitable for production workloads with 24/7 availability?

A

Business Support or Enterprise Support

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20
Q

What is the response time for Business Support?

A

Response times for general guidance is less than 24 hours, system impaired is less than 12 hours, production system impaired is less than 4 hours, and production system down is less than an hour.

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21
Q

What is the response time for Enterprise Support?

A

Response times for general guidance is less than 24 hours, system impaired is less than 12 hours, production system impaired is less than 4 hours, production system down is less than an hour, and business critical system down is less than 15 minutes.

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22
Q

What is the fastest response time available for AWS Support?

A

15 minutes for urgent issues with AWS Enterprise Support

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23
Q

What is the availability of Basic Support?

A

Business hours email support

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24
Q

What is the availability of Developer Support

A

24/7 email support plus business hour chat support

25
Q

What is the availability of Business Support

A

24/7 phone, chat, and email support

26
Q

What is the availability of Enterprise Support

A

24/7 phone, chat, and email support plus a designated Technical Account Manager (TAM)

27
Q

What AWS service helps customers optimize their infrastructure based on AWS best practices?

A

AWS Trusted Advisor

28
Q

What is the main advantage of having a Technical Account Manager (TAM)?

A

Dedicated, personalized support and guidance for optimizing AWS infrastructure

29
Q

What is included in Infrastructure Event Management?

A

Real-time notifications and guidance during events that may impact the customer’s infrastructure

30
Q

What is the AWS Personal Health Dashboard used for?

A

Provides a personalized view into the performance and availability of the AWS services underlying a customer’s AWS resources

31
Q

What type of support plan includes a Technical Account Manager (TAM)?

A

Enterprise Support

32
Q

Name the service that provides technical support and guidance to help customers deploy, operate, and optimize their AWS infrastructure and applications.

A

AWS Support

33
Q

Name the free support plan that includes customer service and access to AWS documentation, whitepapers, and support forums

A

Basic Support

34
Q

Name the paid support plan suitable for developers and businesses running development workloads, includes email support, 12-hour response time, and general guidance

A

Developer Support

35
Q

Name the paid support plan for production workloads, includes 24/7 email, chat, and phone support, 1-hour response time, infrastructure event management, and best practice guidance

A

Business Support

36
Q

Name the premium support plan providing 24/7 phone, chat, and email support, fast response times, a designated Technical Account Manager (TAM), and proactive support and architectural guidance

A

Enterprise Support

37
Q

Name the tool available to all support plans that provides best practice recommendations to help customers optimize their cost, performance, security, etc.

A

AWS Trusted Advisor

38
Q

Name the service included in Business and Enterprise Support plans that provides real-time notification and guidance during events that may impact the customer’s infrastructure

A

AWS Infrastructure Event Management

39
Q

A dedicated advisor who provides personalized support and guidance to Enterprise Support customers is called?

A

a Technical Account Manager (TAM)

40
Q

Name the service included in all AWS Support plans that provides personalized view into the performance and availability of the AWS services underlying a customer’s AWS resources

A

AWS Personal Health Dashboard

41
Q

An API available for Premium Support plans that allows customers access AWS Health programmatically is called?

A

AWS Health API

42
Q

An API that allows customers to create and manage AWS Support cases programmatically is called?

A

AWS Support API

43
Q

A service available to Enterprise Support customers providing a personalized, one-on-one connection to AWS experts

A

AWS Support Concierge

44
Q

Which support plan provides email support during business hours?

A

Basic Support

45
Q

Which support plan provides 24/7 email support and chat support during business hours?

A

Developer Support

46
Q

Which support plan provides 24/7 phone, chat, and email support?

A

Business and Enterprise Support

47
Q

Basic Support is best suited for?

A

individual developers, small businesses, startups, or anyone who is just getting started with AWS

48
Q

Developer Support is best suited for?

A

businesses running development workloads

49
Q

Business Support or Enterprise Support are best suited for?

A

production workloads with 24/7 availability

50
Q

What support plan provides response times less than 12 hours for impaired systems?

A

Developer Support

51
Q

What support plan provides response times for production system impaired less than 4 hours and production system down less than 1 hour?

A

Business Support

52
Q

What support plan provides response times for production system impaired is less than 4 hours, production system down is less than 1 hour, and business critical system down is less than 15 minutes?

A

Enterprise Support

53
Q

15 minutes for urgent issues is available with?

A

AWS Enterprise Support

54
Q

What is AWS Trusted Advisor?

A

a service helps customers optimize their infrastructure based on AWS best practices

55
Q

What AWS feature provides dedicated, personalized support and guidance for optimizing AWS infrastructure?

A

a Technical Account Manager (TAM)

56
Q

What AWS feature provides real-time notifications and guidance during events that may impact the customer’s infrastructure

A

Infrastructure Event Management

57
Q

What AWS feature provides a personalized view into the performance and availability of the AWS services underlying a customer’s AWS resources

A

Personal Health Dashboard

58
Q

What unique feature is included only with Enterprise level support on AWS?

A

a Technical Account Manager (TAM)

59
Q

What is the difference between Enterprise On Ramp and Enterprise Support?

A

Enterpise On Ramp provides access to a pool of Technical Account Managers (TAMs) rather than a dedicated Technical Account Manager (TAM)?

AWS Cloud Practitioner (12 decks)

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