Support Flashcards
Why is the Developer plan not ideal for critical applications?
Direct access to AWS support is limited to emails during business hours and restricted to only asking about general information.
What is AWS Professional Services?
It is separate from the support plans, and it’s basically a team that provides detailed guides to achieving specific outcomes and works with 3rd party consultants from the APN to help you build your deployments.
What is the Knowledge Center?
Think “FAQ”. It contains links to nearly 1,000 questions arranged by service.
What are the 5 Trusted Advisor Alert Categories?
Cost optimization, performance, security, fault tolerance, service limits
What Advisor Checks do the Free/Developer plans see?
Service limits and some of the security alerts
What do the Support plans start at (price-wise)?
Basic - free
Developer - $29
Business - $100
Enterprise - $15,000
What is the Trusted Advisor?
It alerts users to the best-practice compliance of their running account resources.
What will AWS provide direct 24/7 support to all users—even those on the Basic Support plan?
Help with making bill payment to AWS
Your company enrolled in the Developer Support plan and, through the course of one month, consumed $4,000 USD of AWS services. How much will the support plan cost the company for the month?
$120 (the Developer plan costs the greater of $29 or 3 percent of the monthly usage. In this case, 3 percent of the month’s usage is $120)
What would be two good sources of technical documentation that contain code snippets to copy and paste?
Knowledge Center
The documents found at docs.aws.amazon.com
Instances that are running (mostly) idle should be identified by which Trusted Advisor category?
Cost Optimization
What are the prices for the Developer plan?
Greater of $29 or…
3% of monthly usage
What are the prices for the Business plan?
Greater of $100 or…
10% - up to $10,000
7% - up to $80,000
5% - up to $250,000
3% - $250,000+
What are the prices for the Enterprise plan?
Greater of $15,000 or…
10% - $0-$150,000
7% - $150,000-$500,000
5% - $500,000-$1,000,000
3% - $1,000,000+
