Support Flashcards
Three paid support tiers
Developer
Business
Enterprise
Trusted Advisor Categories
Fault Tolerance
Cost Optimization
Performance
Security
Service Limits
Business Support SLA
General guidance:
< 24 hours
System impaired:
< 12 hours
Production system impaired:
< 4 hours
Production system down:
< 1 hour
Enterprise Support SLA
General guidance:
< 24 hours
System impaired:
< 12 hours
Production system impaired:
< 4 hours
Production system down:
< 1 hour
Business-critical system down:
< 15 minutes
Developer SLA
General guidance:
< 24 business hours**
System impaired:
< 12 business hours**
Personal Health Dashboard
Dashboard that provides insight and notifications to events that may impact your services
Services Health Dashboard
Global services dashboard for AWS services
Technical Account Management
Dedicated technical reference for your account. Available only to Enterprise Support
AWS Support API
API to automate opening cases for support in AWS. Only available to Business and Enterprise.
Trusted Advisor Checks by support tier
Everyone: 5
Developer: 7
Business & Enterprise: Full
Concierge Support
Enterprise Only
