Supervision II

Question 0

The "I-know-I-can-depend-on-you" suggestion is good because:
A. puts responsibility elsewhere
B. instills confidence
C. is a direct method of approach
D. makes the person thoughtful

Answer 0

B. instills confidence

Question 1

The implied or suggested directive in supervision is:

A. The most effective method of instruction
B. a means of stimulating employees to use their own judgement
C. Especially valuable when correcting the errors of employees
D. Best used w/ emp who are inclined to be careless in carrying out instructions

Answer 1

B. a means of stimulating employees to use their own judgement

Question 2

The existance of high moral in a dept is best evidenced by the fact that:

A. The employees work in harmony
B. emp are willing to subordinate personal objectives to dept objectives
C. Disciplinary actions are few and infrequent
D. The average length of service is relatively long
E. Everybody in the dept is always courteous

Answer 2

B. employees are willing to subordinate personal objectives to dept objectives

Question 3

An executive who encourages or permits low-ranking emp to come directly to him w/ any Q’s or grievances:

A. Has learned well the lesson of upward communication
B. is surrendering his prerogatives of mgt
C. Is serving to better integrate his organization
D. Is strengthening the authority of supervision throughout the organization
E. Creates an intolerable situation for the unit commanders who are responsible to him

Answer 3

E. Creates an intolerable situation for the unit commanders who are responsible to him

Question 4

The confidence with which a superior officer can delegate authority to subordinates and yet hold them accountable is governed by the:

A. Definition of authority and establishment of supervisory controls
B. Selection of capable subordinates and the training which they receive
C. Capabilities of those to whom authority is delegated and the effectiveness of internal checks in the org
D. Standardization of routine procedures and the flow of information vertically

Answer 4

C. Capabilities of those to whom authority is delegated and the effectiveness of internal checks in the organization

Question 5

The opportunity for advancement must be definite, real, concrete. A clear-cut promotional policy is recognized as an essential part of any effective personnel system. Employees are not usually satisfied w/ general statements but want evidence of a definite policy in this respect. The furnishing of a definite promotion policy by mgt to rank and file emp generally results in:

A. A greatly increased desire by each emp to advance as high as rapidly as possible in the chain of command
B. increased application to job duties and increased employee and organizational efficiency
C. Discontent & loss of ambition among those emps who realize or feel that they do not have either the ability or personality required for promotion
D. Inordinate competition & personal rivalry among all emps to attract the attention of the members of the supervisory and admin staff

Answer 5

B. increased application to job duties and increased employee and organizational efficiency

Question 6

The one of the following which should provide the most permanent basis for an effective relationship between employees and supervisors is:

A. Consistant disciplinary polices
B. A friendly attitude by supr toward all emp
C. A mutually satisfactory system of consultation regarding work problems
D. An absence of preference in promotion

Answer 6

C. A mutually satisfactory system of consultation regarding work problems

Question 7

The one of the following which is LEAST properly considered a direct responsibility of the supervisor is:

A. Liaison between the staff and the administrator
B. interpretating administrative orders and procedures to the employee
C. Training new employees
D. Maintaining staff morale at a high level

Answer 7

A. Liaison between the staff and the administrator

Question 8

The one of the following that is the primary aim of discipline is to:

A. Inform the public that compliance is insisted upon from all members of the force
B. apply punishment with a view that the superior officer shares responsibility with the offender
C. Provide uniform standards to all offenders regardless of assignment or seniority
D. Change the thinking and performance of an officer so that he will work in conformance with dept standards

Answer 8

D. Change the thinking and performance of an officer so that he will work in conformance with department standards

Question 9

The one of the following that contributes most to leadership is the ability to:

A. Be congenial
B. Set yourself apart from other men
C. Command the respect of others
D. Be cheerful under all conditions
E. Impress others with your knowledge

Answer 9

C. Command the respect of others

Question 10

The one of the following results most likely to occur when the duties and responsibilities of commanding officers are NOT clearly defined is that these officers:

A. May often be accused by their superiors and subordinates of exceeding their authority
B. feel more assured of having general approval of their actions
C. Will feel freer to put more independent thinking into play
D. Will know just how far they can go in their actions, even w/o delegation of duties and responsibilities, b/c of their ability and experience

Answer 10

A. May often be accused by their superiors and subordinates of exceeding their authority

Question 11

The one of the following responsibilities that a supr should NEVER delegate is:

A. Writeup of necessary reports
B. actual conduct of his subordinates’ training
C. Supervision over a function for which he is responsible
D. Representation of mgt to the men and the men to mgt
E. development of new procedures which will affect all the men in his command

Answer 11

D. Representation of mgt to the men and the men to mgt

Question 12

The one of the following procedures which is the best way to handle a man’s grievance request which you know cannot be granted is:

A. Deny the request w/o explanation
B. Say you would like to grant the request but he will have to take it up w/ the Chief Personnel Officer
C. Explain why his request cannot be granted
D. Tell him you will consider it for a few days and grant it if you can
E. kid him about it and try to show him how unreasonable his request is

Answer 12

C. Explain why his request cannot be granted

Question 13

The one of the following causes which is generally regarded by authorities on supervision as the most frequent reason for emp dissatisfaction is the:

A. Failure to prepare the employees for changes in policies and procedures
B. Failure to reprimand while the matter is still “hot”
C. Strict and literal interpretation and application of safety rules
D. Failure to introduce more up-to-date methods as rapidly as possible
E. Excessive use of psychological incentives instead of more tangible types of rewards

Answer 13

A. Failure to prepare the employees for changes in policies and procedures

Question 14

The number of subordinates that can be supervised directly by one person tends to:

A. Increase as the level of supervision progresses from the first-line supervisory level to the mgt level
B. Decrease as the duties of the subordinates increase in difficulty and complexity
C. Decrease with an increase in the knowledge and experience of the subordinates
D. Increase as the physical distance between supr and subordinates, as well as between the individual subordinates, increase

Answer 14

B. Decrease as the duties of the subordinates increase in difficulty and complexity

Question 15

The name of one of your Lt’s is among the next few to be eligible for promotion to Captain. As a Chief, you would best maintain his morale and efficiency by:

A. Now giving him the authority that he will have after promotion
B. Increasing his work load in order to keep him well occupied
C. Assigning tasks which require above average ability as a Lieutenant
D. Allowing him only to handle the “soft” jobs until his promotion

Answer 15

C. Assigning tasks which require above average ability as a Lieutenant

Question 16

The most significant and important supr responsibilities of a superior officer are:

A. Improving performance and handling human relations
B. selecting personnel and controlling performance
C. Training new emp and improving routine
D. Developing new procedures and maintaining the old

Answer 16

A. Improving performance and handling human relations

Question 17

The most important result of the effective cooperation of work by a supr is that his coordination will:

A. Facilitate the solution of his administration problem
B. avoid duplication of effort
C. Assure good employee morale
D. Improve the confidence w/ which an emp performs his work
E. Reduce supervisory problems to a minimum

Answer 17

B. avoid duplication of effort

Question 18

The most effective supervisor is the one who:

A. Allows the men to do the work in their own way, asking as the work gets done
B. Oversees each operation and suggests ways of doing each operation
C. Is the autocratic type and allows no deviation
D. Strives for perfection of each member under his supervision

Answer 18

A. Allows the men to do the work in their own way, asking as the work gets done

Question 19

The most effective factor in building and maintaining high morale is:

A. Favorable hours and high pay
B. A flexible and lenient disciplinary policy
C. Intelligent leadership
D. A system to rate the efficiently of the men

Answer 19

C. Intelligent leadership

Question 20

The modern concept of discipline in a police or fire department places primary emphasis on:

A. Training or retraining the individual members in the correct performance of their duties
B. Increasing the severity of punitive actions as offenses are repeated
C. Dissuading any potential miscreants in the force from derelictions in performing their duties
D. Enhancing the prestige of the service in he public eye

Answer 20

A. Training or retraining the individual members in the correct performance of their duties

Question 21

With respect to the issuance of orders, which one of the following statements is NOT true:

A. When an order is issued it must be carried out
B. It is not good practice to change an order if it can possibly avoided
C. The tone of voice in which the order is given is not very important if the order is clearly understood
D. When an order is issued, matter how unimportant it may be, it must either be enforced or revoked

Answer 21

C. The tone of voice in which the order is given is not very important if the order is clearly understood

Question 22

The main significance of a grievance appeal board for employees is the fact that:

A. Unfavorable conditions of work may be corrected
B. All grievances are a reflection on management
C. Emp organizations have forced mgt to consider the views of employees
D. Mgt has indicated its desire to consider the views of its employees

Answer 22

D. Management has indicated its desire to consider the views of its employees

Question 23

The statement “what goes on in the class and what goes on the road are two different things”, mostikely an indication of what basic problem in the training of supr:

A. It is almost impossible recreate real life situations in an artificial atmosphere
B. Many people are not able to make the transfer of knowledge from class to real life situations
C. It takes a great deal of time for a new supr to become a realist
D. Many instructors in supervision classes are themselves not realists

Answer 23

B. Many people are not able to make the transfer of knowledge from class to real life situations

Question 24

An employee performance evaluation system should be used only as a basis for:

A. Transfers and promotions
B. Salary increases
C. Improvement of employee effectiveness
D. Improvement of employee relations

Answer 24

C. Improvement of employee effectiveness

Question 25

Helping a new man to correct errors in his job will most effectively be done:

A. When he approaches the supr for assistance
B. After he has made them repeatedly
C. As soon as he makes one
D. Before he is about to make one

Answer 25

C. As soon as he makes one

Question 26

In the development of competent subordinates, an approach which has found the greatest success is:

A. Delegation of power
B. Planning conferences
C. Discipline
D. Formal training classes

Answer 26

A. Delegation of power

Question 27

The Captain who personally supervises every subordinate will find that:

A. He cannot effectively supervise his organization
B. The discipline of the dept suffers, especially at the top levels
C. His subordinates will considerably improve their leadership ability
D. Detail work is more quickly completed

Answer 27

A. He cannot effectively supervise his organization

Question 28

The best reason for using procedures which are generally regarded by affected personnel as “red tape” is that:

A. As an organization arrives at a stage of maturity, bureaucratic methods develope quite logically
B. Uniform procedures evolve naturally b/c of the inherent nature of organizational operations
C. Certain uniform procedures are essential for the achievement of the overall objectives of an organization
D. Such procedures are expected by taxpayers in their transactions with the government

Answer 28

C. Certain uniform procedures are essential for the achievement of the overall objectives of an organization

Question 29

The best criterion in evaluating a rookie’s probability of success or failure in the dept is usually his:

A. Intelligence
B. Training 
C. Skill
D. Effort
E. Attitude

Answer 29

E. Attitude

Question 30

Supervisory responsibility is understood to be concerned w/ 3 aspects; that which is to be done, the duty of doing it, and the power to do it. These may be summarized as:

A. Assignments, delegation, and direction
B. Definition, obligation, and authority
C. Preparation, execution, and disposition
D. Planning, purpose, and execution

Answer 30

B. Definition, obligation, and authority

Question 31

Studies concerning the training and development is supervisors indicate that the soundest methology for supervisory training is training:

A. In developing skills
B. That imparts general information
C. In the techniques of job mastery
D. In human relations

Answer 31

D. In human relations

Question 32

Relative to work methods analyses, the supr as a member of the mgt team should recognize as LEAST accurate the statement that:

A. Standardized systems of work help the supr to maintain supervisory control
B. morale is partly dependant upon orderly and systematic operations
C. With improved work methods, the effort required of individual emp may be increased but nvr decreased
D. Improved work methods frequently make the job easier

Answer 32

C. With improved work methods, the effort required of individual employees may be increased but never decreased

Question 33

Present thinking as to the processes involved in supervision and mgt emphasizes that the:

A. Essential element is the human relations aspect of the job
B. essential element is the technical aspect of the job
C. Skills involved include a blending of human relations and technical skills
D. Problem is too complex for any definite decision to be made

Answer 33

A. Essential element is the human relations aspect of the job

Question 34

Organization to finite degree often fails to arouse max initiative on the part of the workers chiefly b/c:

A. Salaries are not large enough
B. Emps do not cooperate
C. Work is so specialized that the individual loses sight of its purpose
D. There are usually several persons at the head of the organization

Answer 34

C. Work is so specialized that the individual loses sight of its purpose

Question 35

Orders are more effective when they are:

A. Put on a very personal basis
B. issued only after thorough consolation with the man affected
C. Depersonalized so their necessity is obvious
D. New to the men who cannot, therefore, question them
E. Accompanied by warnings of what will follow any disobedience

Answer 35

C. Depersonalized so their necessity is obvious

Question 36

One of your subordinates seems reluctant to assume responsibilities for a job which you have assigned to him. You could correct the situation most easily if his reluctance stems from a:

A. Lack of interest
B. Fear of failing
C. Lack of information
D. Fear of criticism

Answer 36

C. Lack of information

Question 37

On being promoted to a supervisory position, an ind should recognize that the position is primarily one of:

A. Power
B. Responsibility
C. Authority
D. Insecurity
E. Prestige

Answer 37

B. Responsibility

Question 38

One of your emps starts a rumor and the rumer spreads rapidly. It would be best to:

A. Give the man who started the rumor a 1-week layoff
B. Give your men a talk on the dangers of spreading false rumors
C. Ignore the situation, since it involves only a rumor
D. Silence the rumors by telling your emps the truth about the situation

Answer 38

D. Silence the rumors by telling your employees the truth about the situation

Question 39

Of the following, the truest statement regarding ind differences in aptitude for types of work is:

A. Each person is suited to only one type of job
B. Anyone is capable of satisfactory performing any type of job if he is given the proper training
C. Most persons are potentially capable of doing a wide range of different types of jobs
D. The type of job for which any ind is best suited is determined entirely y his intelligence

Answer 39

C. Most persons are potentially capable of doing a wide range of different types of jobs

Question 40

Of the following, the best reason for requiring a newly appointed employee to serve a probationary period is that this enables you, as his supr, to:

A. Provide on-the-job training for him
B. Determine which type of work he does best
C. Compare his performance w/established standards
D. Exercise more strict control over his work

Answer 40

C. Compare his performance w/established standards

Question 41

Of the following, the best evidence that supervision is successful is that the persons whose work is being guided:

A. Regard their supr w/ an attitude of respect comparable to that which students bear toward their teacher
B. consult their supr only when there is an emergency which they have not been trained to meet
C. Seek counsel when they need it
D. Are able to function satisfactorily w/o recourse to other staff members

Answer 41

C. Seek counsel when they need it

Question 42

Of the following practices, the one that generally is considered to be the best administrative technique for improving overall efficiency is:

A. Increasing the number of men assigned to admin work at the station
B. Simplifying operation procedures
C. Refraining from changing operation procedures in order to avoid causing difficulty and confusion
D. Decreasing the number of written rpts from their subordinates

Answer 42

B. Simplifying operation procedures

Question 43

Of the following possible results of a supr’s failure to delegate sufficient authority, the most frequent is that:

A. Employees are not promoted rapidly enough
B. the work is likely to be unduly retarded at certain points
C. The supr loses tract of what is happening
D. The work is performed by the most qualified individuals

Answer 43

B. the work is likely to be unduly retarded at certain points

Question 44

Of the following factors that one which usually has the greatest influence on morale is the lowest-ranking emp in the dept is the:

A. Closeness of supervision
B. Effetiveness of disciplinary measures
C. Effectiveness of union representation
D. Attitude of the chief and officers in charge

Answer 44

D. Attitude of the chief and officers in charge

Question 45

Of the following devices, that which has frequently been found effective in saving time for the supr and inc his ability to handle a large volume of work is to:

A. Plan his work so carefully that he will not find it nec to confer w/ his supr more often than once a wk
B. Set aside a reg period of time for answering the questions of subordinates and training them to raise issues, except those of immediate urgency, at that time
C. Handle all questions as they come up, b/c the details are then fresh in the minds of both supr and sub
D. Keep a continuous record of the activities of each day, w/ the amt of time devoted to each activity
E. make each required decision at the moment when the issue is first raised

Answer 45

B. Set aside a regular period of time for answering the questions of subordinates and training them to raise issues, except those of immediate urgency, at that time

Question 46

Prior to discussing them w/ his superior, a supr often discusses w/ his emps certain procedures which are under consideration. Of the following, the principle reason this technique has been found useful is that:

A. The emps frequently make worth-while suggestions
B. it gives the supr a chance to become better acquainted with his men
C. The emps appreciate being consulted on work procedures
D. It affords the supr an opportunity to practice his presentation of the proposal

Answer 46

A. The emps frequently make worth-while suggestions

Question 47

Many instructors in the public safety field feel that it has come to be realized that from the standpoint of control, the certainty of punishment for a breach of duty is more important than the severity of punishment. From this statement, it follows that:

A. More emphasis should be placed on the punishment aspects as the offense increase in seriousness
B. The repetition of an offense requires stricter disciplinary action
C. It is less important to impress an offender w/ his guilt than w/ the inevitability of punishment
D. Disciplinary actions for violations should be administered w/o exception

Answer 47

D. Disciplinary actions for violations should be administered w/o exception

Question 48

Least valid as a guiding principle for you in building team spirit in your dept is the idea that you should attempt to:

A. Convince the personnel that the work of the dept is a worthwhile endeavor
B. Lead every emp to visualize the integration of his own ind function w/ the program of the whole unit
C. Express clearly all policies and procedures of a formal character to avoid misinterpretation
D. Maintain impartiality by convenient delegation of authority in controversial matters

Answer 48

D. Maintain impartiality by convenient delegation of authority in controversial matters

Question 49

Leadership methods can be described as “directive”, under which ppl are told what to do, and “creative”, under which ppl are helped to figure out for themselves what is to be done. The type of leadership employed by a pub safety officer shld depend primarily upon the:

A. Circumstances of the specific situation
B. Personality of the leader
C. Ability of the subordinate
D. Relationship b/t the superior and the subordinate

Answer 49

A. Circumstances of the specific situation

Question 50

Just before assembly of the oncoming shift, a LT receives a brief & informal indication from his superior of a proposed we policy to become effective at a later date, which seems to the LT to be an undesirable change in procedure & not likely to be well received by his subordinates. During the course of issuing instructions on other matters & briefing the shift, it would be best for the LT to:

A. Refrain from discussing the proposed policy w/ his subordinates until he has obtained more information
B. inform his subordinates of the proposed policy, indicate that he does not agree w/ it, and that he will try to get it changed
C. Refrain from discussing the proposed policy w/ his subordinates in order not to reveal his own dissatisfaction
D. Inform his subordinates of the proposed policy, indicate that the policy must be obeyed & that any discussion of it is a waste of time

Answer 50

A. Refrain from discussing the proposed policy w/ his subordinates until he has obtained more information

Question 51

It is necessary for you to develop a plan for improving the efficiency of operations under your supervision. In general, the one of the following to which you would pay the most regard is:

A. Number of ppl involved
B. Effect of any changes made on your prestige
C. End result desired by top mgt
D. Way comparable operations are performed by similar organizations

Answer 51

C. End result desired by top management

Question 52

Informal organization should be:

A. Recognized and used
B. The basis for formal organization
C. Tactfully repressed
D. Job detailed

Answer 52

A. Recognized and used

Question 53

Influencing ppl to cooperate towards some goal which they come to find desirable is the best functional definition of:

A. Coordination
B. Leadership
C. Group solidarity
D. Bearing

Answer 53

B. Leadership

Question 54

Individual growth on the job is likely to be promoted most effectively by supervisors that:

A. Eliminate the weakness that are the most detrimental to the effective performance of all employees
B. Build on the strong points of the emps under supervision
C. Afford the emps a carefully planned program of emp benefits
D. Develop uniform standards of performance as a basis for emp development
E. Place major emphasis on the aims and philosophy of the organization

Answer 54

B. Build on the strong points of the emps under supervision

Question 55

In the area of motivation, it is important for the supr to recognize that:

A. Workers’ expressions frequently disclose their motivation
B. Unconscious influences have little bearing on behavior
C. Intelligent persons are more immune to emotional motivating influencing than others
D. Even the honest worker can seldom tell what his true motives are

Answer 55

D. Even the honest worker can seldom tell what his true motives are

Question 56

In planning for the evaluation interview, it is important that the supervisor:

A. Have a clear idea of what he is trying to accomplish
B. Think and talk about the facts
C. Go to the interview w/ the positive attitude of helping the emp, the supr, and the city
D. Follow effective interviewing procedures
E. All of the above

Answer 56

A. Have a clear idea of what he is trying to accomplish

Question 57

In organizing the work of a division, the admin will usually find that a major, long-range project becomes more manageable when it is devided into small pieces or objectives. Of the following, the one which is the greatest advantage of such a sub-division is that:

A. Working on a tangible, immediate project tends to relieve the frustration that can arise from the difficulties of achieving a major objective
B. The success of a short-term task will usually be an indication of the success of the long term project
C. Concentrating on the immediate task will bring the purpose of the major objective more clearly into focus
D. The formulation of long-range objectives will be facilitated

Answer 57

A. Working on a tangible, immediate project tends to relieve the frustration that can arise from the difficulties of achieving a major objective

Question 58

In order to earn the confidence of his men, a newly appointed supr should:

A. Make his decision quickly and stick to them whether right or wrong
B. Make his decisions quickly and change them if they are wrong
C. Ask advise from his men before making a decision
D. Consider all available information carefully before arriving at a decision and the carry it through

Answer 58

D. Consider all available information carefully before arriving at a decision and the carry it through

Question 59

In order to achieve successful and effective enforcement of policy in an org it is essential that:

A. Instruction in org policies e made the major concern of orientation training
B. Supervisory personnel be given thorough training in formulation and promulgation of policy
C. All emps, at one time or another, participate in formulation and promulgation of policy
D. Only secured executives participate in the formulation of organization policies

Answer 59

B. Supervisory personnel be given thorough training in formulation and promulgation of policy

Question 60

In order for the training of emps I be effective, it is highly desirable that they have a:

A. Feeling of self-confidence
B. Submissiveness to authority
C. Competitive spirit
D. Desire for promotion
E. Willingness to talk freely

Answer 60

A. Feeling of self-confidence

Question 61

In normal supervisory work not involving the use of threat or use of negative disciplinary precedures, a supervisory officer in the dept is most likely to be effective in motivating his immediate subordinates when his efforts to motivate are directed mainly at the subordinates’:

A. Ego motives
B. Economic motives
C. Desire for a variety of interesting experiences
D. Desire for security

Answer 61

A. Ego motives

Question 62

In most cities, the supr is bought directly into the selection process during the:

A. Testing of candidates
B. Probation of the employee
C. Recruiting for applicants
D. None of the above

Answer 62

B. Probation of the employee

Question 63

In uniformed departments, the most faulty of the following supervisory techniques is to:

A. Have the officers know the names and personalities of nearly all or all of the men in the unit under their juris
B. Have the supervisory officers ignore Lin

Answer 63

.

Question 64

In emp relations, especially w/ respect to adjustment of grievances, a supr will be most successful if he:

A. Tactfully postpones discussion of the grievance until the emp can approach the problem unemotionally
B. Is subtle in indicating that the adjustment of a grievance is a personal favor
C. Attempts to analyze the deep-seated emotional difficulties underlying each grievance, and, where necessary, recommend psychiatric aid
D. Is consistanly interested, cooperative, and impersonal

Answer 64

D. Is consistanly interested, cooperative, and impersonal

Question 65

If you are asked a technical question by a new emp and you do not know the answer, you should:

A. Attempt to answer it best you can so that you will not appear ignorant
B. tell him that it is his business to know the answer to such questions
C. Tell him that you do not know but that you will get the information
D. Suggest that he does not bother you with things he can find out for himself

Answer 65

.

Question 66

If false rumors constantly seem to be getting started in a division about the work of the division, a division officer should make special effort to:

A. Find out who usually starts the rumor
B. Train emps that starting rumors is harmful
C. Establish a system to keep fully informed about what the emps are discussing & what position each emp is taking
D. Increase the work load & keep the emps too busy to spread rumors
E. inform emps systematically & as soon as possible about each event in which they might have an interest

Answer 66

E. inform emps systematically & as soon as possible about each event in which they might have an interest

Question 67

If an emp under your supervision disagrees w/ your evaluation of his work, the best way to handle the situation would probably be:

A. To refuse to discuss his complaint in order to maintain discipline
B. To explain the basis of your evaluation & discuss it with him
C. To explain that you are in a better position to evaluate his work than he is
D. Not to discuss your evaluation but point out his specific weakness
E. To suggest that he take his complaint to your supr

Answer 67

B. To explain the basis of your evaluation & discuss it with him

Question 68

If an emp appears to be more interested in the time he goes off duty than in the other aspects of his work, the supr should best assume that the:

A. Emp should be given more work
B. Emp’s interest in his work needs stimulation
C. Emp needs encouragement and sympathy
D. Emp probably does not do his work well, & termination should be considered
E. Emp’s work should be more closely watched for errors caused by a lax attitude

Answer 68

B. Employee’s interest in his work needs stimulation

Question 69

If a supr is to be an effective leader of those under him, he must:

A. Utilize whatever motives for work he is able to discern in the men working under him
B. Avoid training by direct instruction lest his men be deprived of initiative
C. Delegate to each man under him an equal amount of responsibility
D. Outline repeatedly & in great detail the work to be performed by each member of the group
E. Develop the assets of the men & encourage them to work for the good of the organization as a whole

Answer 69

E. Develop the assets of the men & encourage them to work for the good of the organization as a whole

Question 70

If a supr is assigned to assemble info on a certain disciplinary problem he must be especially careful to:

A. Be impartial in collecting & presenting the info
B. Secure his info only from those in supervisory positions
C. Present the info in such a manner as to substantiate his superior’s ideas on the subject
D. Discard info which seems inconsistant w/ previous info relating to his problem

Answer 70

A. Be impartial in collecting & presenting the information

Question 71

When a supr frequently finds it necessary to work OT revising & correcting work which should have been done correctly by his subordinates, the probable reason for the existance of such a condition is that the:

A. Workers are allowed to much freedom
B. Supr’s standards of excellence are too high
C. Staff has not been adequately trained by the supr
D. Supr has too many emps under his supervision

Answer 71

C. Staff has not been adequately trained by the supervisor

Question 72

If a supr finds that instructions which he has given are not being followed, he should:

A. Revise the instructions to conform to practice
B. Take no action until he has determined the reason why the instructions are not being followed
C. Require that the instructions be followed while he is considering their revision
D. Ignore the matter as long as the work is being satisfactorily completed

Answer 72

B. Take no action until he has determined the reason why the instructions are not being followed

Question 73

If a supr asks his workers for suggestions relating to their work, the workers will most likely:

A. Lose their respect for him
B. Become more interested in their work
C. Think he doesn’t know his job
D. Resent having to offer suggestions

Answer 73

B. Become more interested in their work

Question 74

If a group of emps come to a supr w/ a revised plan for their work schedule, a plan which changes the methods he has prescribed for doing the job, the supr should properly feel that his relationship w/ his emps:

A. Is one in which they feel they need to act in a group in order to be heard
B. Has made them resent his supervision
C. Is a good one & one which makes them feel free to offer suggestions for better methods of operation
D. Has made them feel he does not understand their problems

Answer 74

C. Is a good one & one which makes them feel free to offer suggestions for better methods of operation

Question 75

If a competent emp is placed on his own responsibility, he will tend to:

A. Go beyond his proper responsibility
B. Become irresponsible and resentful of orders
C. Lie down on the job
D. Increase his efficiency and progress

Answer 75

D. Increase his efficiency and progress

Question 76

Good supervision of a working force involves all of the following factors except the:

A. Planning the work
B. Periodic review of the work
C. Periodic performance of samples of the work
D. Establishment of performance standards

Answer 76

C. Periodic performance of samples of the work

Question 77

Good supervision involves:

A. Leading, stimulating, vitalizing, & training of subordinates
B. administration, supervision, and training
C. Showing the subordinates that he knows the job
D. Keeping the administrator informed of how well he is doing

Answer 77

A. Leading, stimulating, vitalizing, & training of subordinates

Question 78

Generally, the best of the following procedures by which a supr, may train an assistant to take his place during his absence is for the supr to:

A. Guide him in actually carrying out all the important procedures of the work he will have to do
B. Have the assistant attend an in-service training course for supervisors
C. Teach the assistant only the more routine duties so that he will not take too much authority
D. Have the assistant determine which procedures are involved, & use them when the supr is away

Answer 78

A. Guide him in actually carrying out all the important procedures of the work he will have to do

Question 79

“Fundamental to good supervision is the ability to realize & act effectively on the fact that emps’ motivations, attitudes, & work output are often keyed to some aspect of their lives that is apart from their job.” The officer who appreciates this:

A. Expects the same performance from each man on all occasions
B. Considers the possibility of factors outside of the job influencing the poor performance of an employee
C. Spends considerable time counseling his men on the various aspects of their personal lives
D. Refrains from consideration of the personal problems of an emp which may affect his performance
E. Allows his men to “let off steam” whenever they appear to have the need to talk about some difficulties outside of their job

Answer 79

B. Considers the possibility of factors outside of the job influencing the poor performance of an employee

Question 80

For a Captain to give equally close supervision to all subordinates would be:

A. Desirable; all officers can benefit from the Captain’s guidance
B. Undesirable; the degree of supervision needed varies w/ the capabilities of each subordinate
C. Desirable; all subordinates would be assured of fair and equal treatment
D. Undesirable; the demands in the Captain’s time would be too great

Answer 80

B. Undesirable; the degree of supervision needed varies w/ the capabilities of each subordinate

Question 81

Field observation as a supervisory technique is of particular value primary because it:

A. Keeps the supr in touch with the realities of the work
B. Best reveals the strength a& weaknesses of the staff
C. Is an economical procedure
D. Gives the supr an opportunity to check on the subordinate’s manner of working

Answer 81

A. Keeps the supr in touch with the realities of the work

Question 82

Employee counseling is:

A. A special kind of interview
B. most effective in the long run when emps make their own decisions and solve their own problems
C. An aspect of every effective supr’s job
D. All of the above

Answer 82

D. All of the above

Question 83

Employee accomplishment rests to a larger degree than any other factor on employee:

A. Ability
B. Training
C. Attitude
D. Aptitude

Answer 83

C. Attitude

Question 84

During the period in which a new employee is learning his job, it is most important that he be:

A. Kept informed on the progress he is making
B. Required to meet unusually high standards of quality and speed
C. Left free to develop his own methods
D. Instructed under the exact conditions under which he will work

Answer 84

A. Kept informed on the progress he is making

Question 85

Although the general aim of supervision can be said to be the maximum implementation of the policies & program of the agency, the immediate objective which affords the most effective means of accomplishing this purpose is:

A. Assignment of subsidiary responsibilities to emps capable of demonstrating acceptable practice
B. Improvement of the general level of performance by the upgrading of employees
C. Use of an agency-wide standard of performance in evaluating performance
D. Development of the individual emp to his highest level of competence

Answer 85

D. Development of the individual employee to his highest level of competence

Question 86

A member of a city dept will probably be the most receptive to the principles underlying the aims of the service in general:

A. When he first enters the department
B. Immediately after completion of recruit training
C. When assigned to his first permanent detail
D. When studying for the first promotion

Answer 86

A. When he first enters the department

Question 87

An emp of long & otherwise good standing exhibits laziness & lack of interest in his work for a period of time. The best course for his supervisor to follow is:

A. Ignore the matter until the emp can straighten it out
B. Reprimand the emp before his fellow workers
C. Reprimand the emp in private interview & threaten him w/ disciplinary action
D. Interview the emp & attempt to straighten out the matter in an amicable manner

Answer 87

D. Interview the emp & attempt to straighten out the matter in an amicable manner

Question 88

An emp comes to his supr asking for 10 minutes of his time to discuss a personal problem. According to most writers on supervision, usually in a situation like this the supervisor should:

A. Try to help the emp think through the problem & arrive at his own solution, w/o direct advise from the supr
B. Listen sympathetically & give whatever advise he can
C. Decline to discuss such matters during working hours but suggest that the emp meet w/ the supr after work to discuss his problem
D. Refer the emp to the personnel officer of the dept
E. Point out the discussion of personal matters w/ emps lies outside his proper functions as a supr, & suggest that the problem be taken to some competent person outside the department

Answer 88

A. Try to help the emp think through the problem & arrive at his own solution, w/o direct advise from the supr

Question 89

A supr who gives an emp a “tongue lashing” or “bawling out” uses a dubious technique of leadership even if it is done in private. Of the following, the main objection to this practice is that generally the:

A. Emp does not have an adequate opportunity to defend himself
B. Point at issue tends to be obscured & the matter becomes a personal clash between individuals
C. Past records of the emp & all the surrounding circumstances of the incident are not adequately considered
D. Incident becomes widely known & undermines the authority of the employee

Answer 89

B. Point at issue tends to be obscured & the matter becomes a personal clash between individuals

Question 90

Breaches of integrity on the part of public safety personnel must be:

A. Overlooked
B. Temporized in many cases
C. Dealt with decisively
D. Kept out of the public press

Answer 90

C. Dealt with decisively

Question 91

Assume the following situation: A well-run small division gets a new officer in charge. Shortly after reporting he announces that all problems must be brought to him for solution & that all decisions must receive his OK. Probably b/c he is new he constantly seems harried & tense to the emps. One day, a month later, he observed that one emp came in late, while all the others including this man had always been on time up to this point. The officer in charge immediately ordered the emp to appear before him & give detailed reasons. Under this change of supervisors & procedures, how would the division emps most likely react? By:

A. Immediate signs of improved efficiency & morale
B. Some improvement in work & work habits due to fear, but not a great deal
C. A definite slump in work and morale
D. A revolt among emps amounting to strike proportion

Answer 91

C. A definite slump in work and morale

Question 92

Captain Bee was an authorization type of supr who ruled his men w/ a steel fist. When he was replaced by Captain Zee who supervised in a democratic manner, it became apparent that when there was an authoritarian supr, hostility was present but repressed. In the new democratic atmosphere there was for a time a letting off of steam & aggressive over-activity quite beyond that usually found in other democratic groups. The change from one atmosphere to another shows that:

A. The end situation to be directed by groups is one of being under authority to one under democracy
B. Changing a group under authority to one under democracy produces less strain in the system then a change from democracy to authority
C. The ways of democracy are more difficult to learn than the ways of submission
D. Either type of supr is equally efficient

Answer 92

C. The ways of democracy are more difficult to learn than the ways of submission

Question 93

Command imposes certain grave responsibilities, among which is:

A. Necessity for initiative and self-reliance
B. Being a very likeable guy
C. Unwillingness to accept change
D. The development of a hard, unyielding attitude toward subordinates

Answer 93

A. Necessity for initiative and self-reliance

Question 94

“Conferences should be conducted in a business manner in order to utilize the time of all members to best advantage. Participants should leave the meeting w/ a feeling of accomplishment & renewed interest in their work.” Of the following, the set of practices which is most likely to achieve the objectives of the above quotation is that:

A. Conferences should be formal, wherever possible, w/ compulsory attendance & every item should be clearly outlined & resolved to the chief
B. An agenda should be prepared in advance, the discussion of divergent views encouraged, & a clearly understood conclusion reached on each item of business
C. Discussion shoul be under control & related only to the agenda items, w/ each item resolved to a conclusion w/o discussion of divergent opinions
D. The membership of the conference should be given ample time & occasions to air their grievances & to discuss other matters in which they have an interest

Answer 94

B. An agenda should be prepared in advance, the discussion of divergent views encouraged, & a clearly understood conclusion reached on each item of business

Question 95

Concerning the supervision of officers, it is least true to say that:

A. It can be assumed that nearly all officers can analyze their own weaknesses
B. It is good practice not only to call attention to a mistake but to show how to correct it
C. Mistakes are sometimes due to the failure of supervisors to give explicit instructions
D. Repetition of wrong procedures serves to fix the habits more firmly

Answer 95

A. It can be assumed that nearly all officers can analyze their own weaknesses

Question 96

Complete records of corrective actions in handling disciplinary problems are necessary & should include:

A. Identification of the employee
B. Nature of offense & description of investigation
C. Action taken & results of the action
D. All of the above

Answer 96

D. All of the above

Question 97

Assume that you are a supr. You find that a somewhat bewildered worker, newly appointed to the dept, hesitates to ask questions for fear of showing his ignorance & jeopardizing his position. Of the following, the best procedure for you to follow is to:

A. Try to discover the reason for his evident fear of authority
B. Tell him that when he is in doubt about a procedure or a policy he should consult w/ his fellow emps
C. Develop w/ the worker a plan for more frequent supervisory conferences
D. Explain why each staff member is eager to give him available information that will help him to do a good job

Answer 97

C. Develop with the worker a plan for more frequent supervisory conferences

Question 98

As a supr, you overrule a decision made by one of your subordinates. It automatically follows that:

A. The emp will dislike you because of it
B. The emp will never be responsible for similar decisions in the future
C. You should inform your superior of the situation
D. You should accept full responsibility for the decision in which you overruled the employee

Answer 98

D. You should accept full responsibility for the decision in which you overruled the employee

Question 99

As a general rule, the most neglected phase of first-line supervision is probably:

A. Disciplining employees
B. laying out the work
C. Carrying out orders
D. Explaining attitudes of employees to management

Answer 99

D. Explaining attitudes of employees to management