Supervision and Management Supplementary Flashcards
What are the characteristics of an effective leader? (Brewer)
An effective leader desires responsibility and goal attainment, is persistent, dominant, intelligent, self-confident, socially competent, and the ability to withstand stress.
What is goal setting? (Brewer)
Goalseting is a process whereby leaders specify leaders specify a particular target level or pattern of performance for subordinates. Goal setting prioritizes activities of individuals.
What are the characteristics of a transormational leader? (Collins)
Competent, inspiring, forward thinking and honest.
What is essential in achieving Level 5 Leadership? (Collins)
-getting the right people on the bus, the wrong people off the bus and creating a culture of discipline.
What is the “Window and the mirror theory”? (Collins)
Level % leaders, inherently humble, look out the window to apportion credit-even undue credit- to factors outside themselves. If they can’t find a specifice person or event they credit good luck. At the same time, they look in the mirror to assign responsibility, never citing bad luck or external factors when things go poorly.
What is employee commitment?
Employee commitment is the “binding” of an individual to a course of action within the workplace.
How does affective commitment develop?
1) Work experiences- comfortable and inspiring competence
2) Value fit- organizational values are congruent with those of the employee.
3) Organizational Suppport- loyalty inspires loyalty
4) Organizational Justice- employees expect to be treated fairly with dignity and respect.
What is distributive justice?
Perceived fairness in the distribution of rewards and resources.
What is procedural justice?
Perceived fairness in the way decisions are made about the allocation of valued rewards and resources.
What ios interactional justiced?
Perception of fairness in the way people are treated in the decision-making process and allocation of rewards and resources.
What are the common mistakes managers make?
1) Use a team for work that is better done by individuals.
2) Call the work unit a team but manage it as individuals.
3) Fall off the authority balance beam.
4) Dismantle organizational structures to facilitate/empower teamwork.
5) Specify challennging team objectives but skimp on organizational supports.
6. )Assume that members already have all the skills they need to work well as a team.
What qualities to people wish to see in a leader?
-honest,competent, forward-looking, and inspiring
What are the five practices that make a big difference in leadership performance?
1) Challenge the process
2) Inspire a shared vision
3) Enable others to act
4) Model the way to the desired objectives
5) Encourage the heart of everyone involved
What are the steps ion nthe leadership process?
The steps in the leadership process are:
1) Envisioning-most difficult for most people as it requires originality
2) Planning-
3) Teaming-
4) Motivating to Action-
5) Evaluation-
6) Recycling the process through evaluation
What are the barriers to effective communication?
1) Language and vocabulary
2) Inappropriate use of the internet
3) Status and position
4) Resistence to change and new ideas
5) Preceptual barriers
6) Insensitive words and poor timing
