Super Network

Question 1

What is the Twilio Super Network?

Answer 1

The Twilio Super Network simplifies, strengthens and unites carrier communication networks using software.

Build on top of a battle-tested infrastructure with redundancy at every level of the stack.

Question 2

What is the global reach of the Super Network?

Answer 2

6 Billion People
90% of the world’s GDP
Phone numbers in 100+ countries

Question 3

What are the 3 divisions of the Super Network?

Answer 3

Carrier Partner Network - Sets up network. We constantly change providers based on the quality of service they provide. Continual optimizing routes for every destination.
We don’t “own” a network, which us makes us more resilient

Network Management - Manages network and maintains quality. This team is monitoring millions of data points

Services/Products - Makes life easier for our customers, like intuitive regulatory document management, and fraud prevention tools

Question 4

What are the 5 key benchmarks of the Super Network?

Answer 4

Reliability

Quality

Reach

Scalability

Expertise

Question 5

How is the Super Network Reliable?

Answer 5

1. ) Redundancy
   
   • avg 4 providers per route
   • 14 millions calls and messages saved each month
2. ) Incident Detection
   
   • 98% of incidents detected before our customers
   • 95% of incidents detected before our providers know

Question 6

How is the Super Network have high Quality?

Answer 6

1. ) Performance Analysis
   
   • 800 million data points analyzed each day
   • 85 thousand routing configurations every day
2. ) Actionable Insights
   
   • 100 terabytes of call quality data generated per month
   • 7 thousand unique network monitors that measure uptime and quality in near real-time

Question 7

How does the Super Network have Reach?

Answer 7

1. ) Depth and breadth
   - 100+ countries of phone number coverage
   - 200 distinct number types giving you the right type for your use case
2. ) Hyper-local access
   - 65 thousands prefixes offered

Question 8

How does the Super Network Scale?

Answer 8

1. ) Zero downtime
   - 0 planned outages because of our cloud-based architecture
   - Over 154 thousand customers relying on our platform
2. )Excess Capacity
   - 60 Billion interactions that take place across Twilio Super Network
   - 12 months projected headroom to handle platform growth

Question 9

How does the Super Network have Expertise?

Answer 9

1. ) Telecommunications is complex - we hire the best and brightest in the industry to handle it
2. ) Over 200 professionals on our network across telephony, software engineering, data science and product management backgrounds
3. ) Globally distributed
4. )Team distributed across 12 countries to ensure a follow-the-sun operational outage response and hyper-local regulation/compliance expertise