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Apple Device Support 2025 > SUP-2025 Exam > Flashcards

SUP-2025 Exam Flashcards

1
Q

iPads supported with 1st gen Apple Pencil

A

iPad Pro 12.9 inch (1st and 2nd Gen)
iPad Pro 10.5 inch
iPad Pro 9.7 inch
iPad (6, 7, 8, & 9th Gen)
iPad Air (3rd Gen)
iPad Mini (5th Gen)

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2
Q

iPads supported with 2nd gen Apple Pencil

A

iPad Pro 12.9 inch (3, 4, 5, & 6th Gen)
iPad Pro 11 inch (1, 2, 3, & 4th Gen)
iPad Air (4th and 5th Gen)
iPad Mini (6th Gen)

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3
Q

iPads supported with Apple Pencil (USB-C)

A

iPad Pro 13 inch (M4)
iPad Pro 11 inch (M4)
iPad Pro 12.9 inch (3, 4, 5, & 6th Gen)
iPad Pro 11 inch (1, 2, 3, & 4th Gen)
iPad (10th Gen)
iPad Air 13 inch (M2)
iPad Air 11 inch (M2)
iPad Air (4th and 5th Gen)
iPad Mini (A17 Pro)
iPad Mini (6th Gen)

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4
Q

iPads supported with Apple Pencil Pro

A

iPad Pro 13 inch (M4)
iPad Pro 11 inch (M4)
iPad Air 13 inch (M2)
iPad Air 11 inch (M2)
iPad Mini (A17 Pro)

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5
Q

iOS 15 supported iPhones

A

iPhone 6
iPhone 6S
iPhone 7
iPhone 7S
iPhone 8/X
iPhone XR/XS
iPhone 11
iPhone 12
iPhone 13
iPhone SE 2nd & 3rd Gen

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6
Q

iOS 16 supported iPhones

A

iPhone 8/X
iPhone XR/XS
iPhone 11
iPhone 12
iPhone 13
iPhone 14
iPhone SE 2nd & 3rd Gen

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7
Q

iOS 17 supported iPhones

A

iPhone XR/XS
iPhone 11
iPhone 12
iPhone 13
iPhone 14
iPhone 15
iPhone SE 2nd & 3rd Gen

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8
Q

iOS 18 supported iPhones

A

iPhone XR/XS
iPhone 11
iPhone 12
iPhone 13
iPhone 14
iPhone 15
iPhone 16
iPhone SE 2nd & 3rd Gen

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9
Q

Where do you find carrier updates (AT&T/Verizon/etc) in iOS?

A

Settings > General > About

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10
Q

(iOS/iPad) How many failed FaceID attempts before prompted for passcode

A

5

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11
Q

(iOS/iPad) How many failed passcodes before temporary lockout

A

5

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12
Q

(iOS/iPad) How many failed passcodes before permanent lockout

A

10

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13
Q

(iOS/iPad) What is your only recovery option when your device is permanently locked out?

A

Put the device in recovery mode > connect to a computer > factory reset the device

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14
Q

How many fingerprints are you allowed to save on a Mac?

A

Maximum of 3 for a single user
Maximum of 5 machine-wide

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15
Q

How many fingerprints are you allowed to save on an iPhone/iPad?

A

5

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16
Q

Where can you find MDM profiles on an iPhone/iPad?

A

Settings > General > VPN & Device Management

17
Q

Where can you find MDM profiles on a Mac?

A

System Settings > General > Device Management

18
Q

How do you get to the Startup Security Utility on a Mac?

A

Boot the Mac into Recovery Mode.

19
Q

How do you enter Recovery Mode on a Mac?

A

Power off > Press and hold the power button > Select “Options” > Select the volume to recover > Enter an admin password

20
Q

How do you enter Fallback Recovery Mode on a Mac?

A

Power off > Double-press and hold the power button > Select “Options” > Select the volume to recover > Enter an admin password

21
Q

How do you enter Safe Mode on a Mac?

A

Power off > Press and hold the power button > Select a drive and hold shift > Select the Safe Mode

22
Q

How do you enter Apple (Hardware) Diagnostics on a Mac?

A

Power off > Press and hold the power button > Press and hold Command+D

23
Q

How do you start System Diagnostics (sysdiagnose) on a Mac?

A

Launch Activity Monitor > Select the “View” option in the upper menu > Select “Run System Diagnostics”

24
Q

What’s an alternative way to start System Diagnostics (sysdiagnose) on a Mac? (Keyboard shortcut)

A

Shift + Control + Option + Command (⌘) + Period (.)

25
Q

Where are System Diagnostics (sysdiagnose) logs stored on a Mac?

A

/Private/var/tmp

26
Q

How do you enter Recovery Mode on an iPhone/iPad?

A

Power off > press Volume up > press Volume down > hold side button

27
Q

How do you enter Apple (Hardware) Diagnostics on an iPhone/iPad?

A

Power off > Hold Volume up + Volume down > Plug into 18W+ power (or a Mac)

28
Q

How do you start System Diagnostics (sysdiagnose) on an iPhone/iPad?

A

Hold Volume up + Volume down + side button for 1 to 1.5 seconds until it starts/vibrates

29
Q

Where are sysdiagnose files stored on an iPhone/iPad?

A

Privacy & Security > Analytics & Improvements > Analytics Data

30
Q

How do you transfer iPhone/iPad sysdiagnose files to a Mac?
And where are those files stored once you transfer them?

A

Connect to Mac > in Finder select your phone > Select Sync

/Users/username/Library/Logs/CrashReporter/MobileDevice/device name/DiagnosticLogs/sysdiagnose

31
Q

What does iCloud for Safari sync between devices?

A
  1. Bookmarks/Favorites
  2. Reading List
  3. Tab Groups
32
Q

What might you need to do before installing 3rd party System Extensions?

A

On a Mac with Apple silicon, you may first need to use Startup Security Utility to set the security policy to Reduced Security and select the “Allow user management of kernel extensions from identified developers” checkbox.

33
Q

When installing 3rd party System Extensions, what alerts might you see?

A
  1. The alert may ask you to open Security & Privacy preferences to allow the extension. You may also need to restart your Mac.
  2. The alert may ask you to contact the developer for support because the extension needs to be updated or will be incompatible with a future version of macOS.
34
Q

What data does “Crash Reports” hold?
And what file extension does it use?

A

System and user reports about apps or processes that crash.
Crash report names have the .ips extension.

35
Q

What data does “Spin Reports” hold?
And what file extension does it use?

A

System and user reports with details about app or process issues.
Spin report names have a .spin extension.

36
Q

What data does “Log Reports” hold?
And what file extensions does it use?

A

System and user reports with information about events that occur when the system or specific apps are processing.
Log report names have an extension such as .log, ._log, or .its.

37
Q

What data does “Diagnostic Reports” hold?
And what file extensions does it use?

A

System and user reports with information about hardware resources, system response times, and more.
Diagnostic report names have an extension such as .diag or .dpsub.

38
Q

Analytics Data can be sent automatically if one of these events occurs:

A
  1. An app quits unexpectedly
  2. You choose to force an app to quit
  3. A system error occurs that causes your Mac to restart, or requires you to restart your Mac
39
Q

What is the keyboard shortcut to open the Force Quit menu?

A

Option + Command + ESC

Apple Device Support 2025 (1 decks)

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