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Operations Management > Summer 2018 Exam > Flashcards

Summer 2018 Exam Flashcards

1
Q

For a Jaguar Land Rover production line, which is the transformed resource?

Range Rover sport
A press
Aluminium 
Employees
Warehouse
A

Aluminium

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2
Q

What’s NOT a transforming resource?

A. Staff
B. Finished Product
C. Equipment
D. Facilities
E. None of the above
A

B. Finished Product

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3
Q

The flow between operations is analysed at what level?

Operation level 
Supply network level
Process level 
Quality level
Design level
A

Supply networks level

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4
Q

Operations and process management requires analysis at 3 levels. Which of the following best describes analysis at the process level?

  1. A network of SUPPLIERS with flow between them
  2. A network of OPERATIONS with flow between them
  3. A network of PROCESSES with flow between them
  4. A network of ACTIVITIES with flow between them
  5. A network of RESOURCES with flow between them
A
  1. A network of RESOURCES with flow between them
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5
Q

A luxury restaurant would be a good example of:

A

Low volume, high variety, high variability, and high visibility

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6
Q

Which one of the following is an implication of high volume?

A. Repetitive work
B. Each staff member performs more of job
C. Less systemization
D. High unit costs
E. None of the above
A

Repetitive work

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7
Q

Which one of the following is a characteristic of Operations Strategy?

A. Short-term
B. Looking at the micro level
C. Detailed
D. Concrete
E. Philosophical
A

E. Philosophical

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8
Q

According to Hayes and Wheelwright, how can a company become as good as their competitors?

A. Being internally supportive
B. Holding the organisation back
C. Correcting day-to-day problems
D. Benchmarking the competitors and adopting best practice
E. Linking strategy with operations
A

D. Benchmarking the competitors and adopting best practice

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9
Q

A software development company that decides to use the expertise of their programmers to provide consultancy for the development of educational games would be applying a:

A

Operations-resource perspective

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10
Q

Which one of the following would be an order winner for a luxury restaurant?

A. Quality
B. Cost
C. Speed
D. Reliability
E. None of the above
A

A. Quality

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11
Q

Which of the following is NOT a way in which an operation can impact the society?

A. Customer safety from products and services
B. Employment impact of an operation’s location
C. Effectiveness of investment
D. Repetitive or alienating work
E. Staff safety and workplace stress

A

C. Effectiveness of investment

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12
Q

Which one of the following companies would NOT be looking at sustainability as business opportunity?

A. A manufacturer of electrical cars
B. An oil company overseas
C. A perfume company buying ingredients locally
D. A pharmaceutical company with extract quality requirements
E. A phone manufacturer using recycled components

A

B. An oil company overseas

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13
Q

Which of the following is NOT a performance objective?

A. Quality
B. Speed
C. Dependability
D. Flexibility
E. Quantity
A

E. Quantity

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14
Q

The ability to change the mix of products and services produced at any one time is known as:

A

Mix flexibility

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15
Q

Which of the following statement best describes a polar representation?

A. A methodology for reducing waste
B. A tool for representing the relative importance of each performance objective for
a product or service
C. A planning tool for capacity planning
D. A method within Kaizen to implement continuous improvement
E. A supply chain improvement tool

A

B. A tool for representing the relative importance of each performance objective for
a product or service

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16
Q

Which of the following would NOT be a reason for a retailer to transition to sustainable practices?

A. High inventory cost
B. Increasing amount of waste
C. Bad public image
D. Unhealthy products
E. Growing CO2 emissions
A

A. High inventory cost

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17
Q

At what stage of product design can the design funnel be used?

A. Evaluation and improvement
B. Preliminary design
C. Detail design
D. Concept generation
E. Quality control
A

A. Evaluation and improvement

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18
Q

One-off, specially made products can be produced using:

a. Project process
b. Batch process
c. Line process
d. Continuous process
e. Jobbing process

A

a. Project process

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19
Q

Which of the following is an example of a mass service?

A. Holiday tour operators
B. Banks
C. Underground rail service
D. Lawyers
E. Most Restaurants
A

C. Underground rail service

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20
Q

In the process mapping derived from scientific management, operation is shown by which symbol?

A

The Circle

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21
Q

The number of units of output that can be produced by an operation over a given time is known as:

A. Capacity
B. Takt time
C. Stock
D. Balancing loss
E. None of the above
A

A. Capacity

22
Q

Which one of the following factors would NOT affect the location of warehouses for Amazon?

A. Demand location
B. Land cost
C. Accessibility
D. Logistics costs
E. Number of shopping malls
A

E. Number of shopping malls

23
Q

What are the effects of a poor layout?

A. Confused flow patterns
B. Higher profitability
C. Customized process times
D. Balanced operations
E. All of the above
A

A. Confused flow patterns

24
Q

What considerations could lead to a good layout?

A. Length of flow
B. Staff conditions
C. Management coordination
D. Accessibility
E. All of the above
A

E. All of the above

25
Q

What type of layout should a paper manufacturing operation have?

A. Project layout
B. Functional layout
C. Fixed-position layout
D. Line layout
E. Cell layout
A

D. Line layout

26
Q

What would be the main reason to consider different criteria for layout selection instead of looking only at cost?

A. Image
B. Uncertainty of fixed and variable costs
C. Customer requirements
D. Quality
E. None of the above
A

B. Uncertainty of fixed and variable costs

27
Q

For a manufacturer of car windscreens, a person that just bought a car would be;

A. A first-tier supplier
B. A first-tier customer
C. A second-tier supplier
D. A second-tier customer
E. None of the above
A

D. A second-tier customer

28
Q

Which of the following is NOT an advantage of analysing the whole supply chain of a company

A. It helps an understanding of competitiveness
B. It helps to identify the significant links in the network
C. It helps focus on long-term issues
D. It helps focus on costs
E. It helps to improve internal processes

A

E. It helps to improve internal processes

29
Q

If the company outsources everything and the relation with most of the suppliers is very close, how can we call the supply network alignment?

A. Vertical Integration
B. Virtual Spot Trading
C. Traditional Market supply
D. Partnership
E. None of the above
A

D. Partnership

30
Q

In the make-or-buy decision, which of the following is NOT a reason for making an item?

A. To assure adequate supply
B. To obtain desired quality
C. To remove supplier collusion
D. Inadequate capacity
E. To maintain organizational talents
A

D. Inadequate capacity

31
Q

Which of the following changes would increase the likelihood of a supply chain experiencing the bullwhip effect?

A. Engineering changes to the design of a product
B. Instituting a more accurate materials management information system
C. Closely coordinating promotions with the internal marketing department and
suppliers
D. Using a more reliable delivery company
E. None of the above

A

A. Engineering changes to the design of a product

32
Q

The variation of demand over time is commonly called:

A

Seasonality

33
Q

What capacity management plan is based on changing capacity to match demand?

A

Chase demand plan

34
Q

Which of the following is NOT a type of inventory?

A. Cycle inventory
B. Coupled inventory
C. De-coupling inventory
D. Anticipation inventory
E. Pipeline inventory
A

B. Coupled inventory

35
Q

Which one of the following is a key inventory decision?

A. Where to locate the warehouse
B. Level of automation of the warehouse
C. How much to order
D. Quality assurance processes
E. Make-or-buy decisions
A

C. How much to order

36
Q

A computer manufacturer such as HP would have a:

A

Multi-stage inventory system

37
Q

The lean philosophy tries to reduce stock because it:

A. Is a type of waste
B. Can mask operational issues
C. Can help identify sources of defective deliveries
D. Can highlight downtimes and re-work times
E. Stock reduction leads to all of the above

A

E. Stock reduction leads to all of the above

38
Q

Which one of the following represents eliminating what is not needed and only keeping what is needed?

A. Sort
B. Straighten
C. Shine
D. Sustain
E. Standardize
A

A. Sort

39
Q

If clerks in an office have to walk from one side of the office to the other to print documents several times per day, what kind of waste can be seen?

A. Motion
B. Over production
C. Transport
D. Waiting time
E. Quality
A

A. Motion

40
Q

What is the term for the difference between customers’ expectations and perceptions of a product or service?

A. Cost of quality
B. Quality gap
C. Quality control
D. Conformance to specifications
E. None of the above
A

B. Quality gap

41
Q

After receiving a pair of shoes bought online, a customer is convinced that the shoes are as good as she had expected them to be. How would the perceived quality be?

A. Mediocre
B. Poor
C. Acceptable
D. Good
E. Excellent
A

C. Acceptable

42
Q

What is NOT an effect of increasing quality?

A. Improved image
B. Reduced assurance cost
C. Increased productivity
D. Reduced rework and scrap cost
E. All of the above are effects of increasing quality
A

B. Reduced assurance cost

43
Q

If a fruit supplier understands quality as good taste of the produce, whereas the retailer understands quality as durability in-store, what gap exists?

A. Customer’s - operations specification gap
B. Concept - specification gap
C. Quality specification – actual quality gap
D. Image – actual quality gap
E. None of the above

A

A. Customer’s - operations specification gap

44
Q

Which one of the following is NOT a characteristic of TQM?

A. Includes all parts of the organisation
B. Includes all members of the organisation
C. Encourages dramatic changes in the process
D. Includes considerations of all costs
E. All of the above are characteristics of TQM

A

E. All of the above are characteristics of TQM

45
Q

Which one of the following approaches emphasises rapid change and breakthroughs?

A. Business Process Reengineering
B. Supply Chain Management
C. Total Quality Management
D. Lean
E. Six Sigma
A

A. Business Process Reengineering

46
Q

DMAIC are the phases used in:

A. Business Process Reengineering
B. Supply Chain Management
C. Total Quality Management
D. Lean
E. Six Sigma
A

E. Six Sigma

47
Q

Which of the following statements is true about Kaizen?

A. It is long-term and undramatic
B. It is continuous
C. It involves everyone
D. It is low investment
E. All of the above are true statements about kaizen
A

E. All of the above are true statements about kaizen

48
Q

If you want to introduce a new IT system in your company, but you have never used the technology and processes before, what can you do to find out information and potential challenges for your new project?

A. Taguchi analysis
B. Pareto analysis
C. Benchmarking
D. Deming analysis
E. All of the above
A

C. Benchmarking

49
Q

What do the letters ‘M’ and ‘A’ stand for in the DMAIC Six-Sigma improvement cycle?

A

Measure and analyse

50
Q

What is the core purpose of continuous improvement?

A. Competitive advantage
B. Adopting ‘best practices’
C. Imitate competitors
D. Achieving perfection
E. All of the above
A

A. Competitive advantage

Operations Management (6 decks)

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