Sum of Experience Flashcards
What are the 7 Key Principles of GDPR?
Accuracy
Accountability
Data Minimisation
Purpose Limitation
Storage Limitation
Integrity and Confidentiality
Lawfulness, Fairness and Transparency
What teams have I worked with?
Credit control
Accounts
HR and IT
BS
Facilities
Legal
What is team working?
Cooperative effort by a group of people to achieve a common goal
What makes a good teamworking?
Common sense of purpose
Mutual respect
Regs of knowledge/experience
Willingness to speak openly
What are key benefits of teamworking?
Shared workload
Increased problem solving
Wider skill / knowledge pool
What are key skills for effective teamworking?
Active listening
Discussion
Persuading
Respect
Communication
Helping
Reflection
How would you deal with an inexperienced team member?
Provide encouragement and motivation
Give constructive feedback
Provide support where required
How do you promote open discussions in a team?
Create a calm, relaxed environment where people are comfortable to ask questions
Why might teams fail?
Poor selection of team members - lack of competence
Poor leadership
Conflicting personalities
Provide an example of my team working skills?
Surrender and Reletting
- Worked as part of a team of PMs, AMs and Solicitors to attend weekly meetings to discuss progress, provide documents and reply to enquiries related to the sale
- Communicated clearly and promptly and send follow up emails after each meeting so nothing missed
What different working styles are there?
Independent
Cooperative
Supportive
Logical
Detail/idea orientated
What skills have i developed as a professional?
Communication skills
Written skills
What is diversity?
Having a range of individuals with diverse characteristics
- Gender, Age, Race, Religion, Sexual Orientation
What is inclusion?
Treating people fairly, respectfully and ensuring all have equal access to opportunity and resources
What is equality?
Ensuring every individual has equal opportunity and equal rights
What is diversity in the workplace?
Existence of a broad range of characteristics in the workplace
What are the advantages of having a diverse team?
Different ideas and new ways of thinking
Sense of belonging - boost productivity
Different experiences
What is the main difference between diversity and inclusion?
Diversity - about characteristics of a group
Inclusion - making people feel comfortable and equal opportunity
What is the legal framework for equality and diversity?
Equalities Act (2010)
- Protects people from discrimination ion society and workplaces
- Provides protection against 4 types of discrimination with respect to characteristic types
What is Workman’s policy on diversity and inclusion?
Do not discriminate
All employees offered equal opportunity
Disciplinary action taken against any employee in breach of policy
Comply with Equalities Act (2010)
Fair recruitment process
Support disabled employees
What is discrimination?
Unjust treatment of someone based on their characteristics
How does the Equalities Act (2010) protect from discrimination?
Makes discrimination unlawful
What are the 9 characteristics under the Equalities Act (2010)?
Age
Gender
Religion
Race
Disability
Sex
Sexual orientation
Marriage / Civil Partnership
Pregnancy / Maternity
What are the 4 types of discrimination?
Direct
Indirect
Victimisation
Harassment
What is unconscious bias?
Underlying attitudes/stereotypes that people unconsciously attribute to a group that affects how they engage with them
What is prejudice?
Perceived opinion that is not based on reason or experience
What is equal opportunity?
Ensuring everyone has equal chance to take up opportunities and make full use of opportunities to fulfil their potential
What does the Equality Act mean for Landlords?
Person who is letting space must not unlawfully discriminate against a person or basis of their protected characteristc
What is the difference between leadership and management?
Leadership - setting direction
Management - controlling a team in accordance with values
How can you challenge unconscious bias?
Recognising bias
Education
Slow down decision making
How do you practice being inclusive?
Be mindful when talking and listen carefully
Challenge stereotypes
Avoid making assumptions
Educate yourself
How do you encourage diversity?
Transparent/open recruitment
Initiatives to encourage diversity
Training and education
Sign up to IEQM
What do the RICS say on diversity and inclusion?
It is a business imperative to attracting top talent
Crucial for the built enviro has a diverse workforce representing global communities
What are RICS inititiatives on diversity and inclusion?
EDI
- 6 leading membership bodies
- 45 point action plan
- July 2022
Inclusive Employer Quality Mark (IEQM)
- Benchmark for inclusion/diversity in property
- Based on leadership, recruitment, culture and development
What are the drawbacks of team working?
Takes longer to make decisions
People may not work as hard
Personality clashes
My weaknesses?
Sometimes unrealistic about how much work I can take on - need to improve task delegation
WHat are the key justifications for diversity and inclusion?
Moral
Legal
Business
